Slotgard Casino Review

The player from Ohio had requested a withdrawal less than two weeks prior to submitting that complaint. The payment hadn't been processed yet. The Complaints Team had tried to resolve the issue by asking the player additional questions to better understand the situation. However, the player did not respond within the given time frame. Therefore, we were unable to investigate further and had to reject the complaint.

Oldsports requested a withdrawal of his €2,471 and sent all the documents needed for verification. Later on, he received an email with information about the payout being reversed back to his account. When he contacted the chat representative for an explanation, they told Oldsports that he abused the Neteller payment method. He immediately asked for a proof of this accusation but wasn't provided any. The casino never responded to the complaint and it remains unresolved.

Katemak from Macedonia wanted to withdraw her winnings but in order for her to do so, she needed to make a deposit and send all the documents for verification. After she did so, she received an email about her account being closed due to bonus terms and conditions abuse. Later on, she received her deposit money of €25 back to her Skrill account and another email stating that her withdrawal request of €225 was reversed, but she never reversed it. Katherina also contacted the chat again and was informed that her account was closed due to fraud. First, she was accused of bonus abuse and then fraud. The casino never responded to the complaint and it remains unsolved with no further information available.

The player from Argentina had used the Casino Guru bonus and fulfilled all the requirements. However, the casino had refused to pay his winnings, citing multiple account usage and bonus abuse. The player had contested these allegations, insisting he only had one account and had followed all the bonus rules. He had provided screenshots as evidence. The casino then requested a deposit for user verification. After the player complied, the casino paid out his winnings.

The player from Illinois had experienced difficulties withdrawing his winnings via Bitcoin from an online casino. Despite having completed the required 30x playthrough, the casino had provided varying reasons for the delay, including a down Bitcoin processor and a review of his account by the Finance Department. After the Complaints Team had advised the player to wait for two weeks for the payment process, the player had confirmed receiving his payment. The Complaints Team then marked the complaint as resolved.

The player from Texas has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that they received the winnings and the complaint was closed as resolved.