Diamond Reels Casino - Player's valid winnings not released by casino.

The casino treated me unfairly, using excuses to not pay me. I utilized the casino guru bonus and fulfilled all requirements, I only played once and my account was confirmed, I even have captured screenshots and logs of everything. Honestly, it's abuse. I feel embarrassed for these casinos that take advantage of players just to avoid payments.

Dear Ramirocb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Which games did you play with this bonus, please?

Did the casino clarify which bonus rule you breached? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

The casino boasts that I use multiple accounts and I live alone, I only created one account and I have correctly used the coupon, since I always read the terms and conditions after what once happened to me, that a casino took advantage of my. I played the game indicated by the guru forum and I won money, that money I then earned until I completed and finished the bonus money.

First they told me to abuse the system by using a bonus coupon, which is something that is valid and then they say other things, everything, in order not to pay you, but you dedicate time and time

I played Kong Fu, as respected in the forum rules regarding the bonus.

I did everything correctly and they still tell me that they want to block my account and cancel my withdrawal. It's a shame. ..

They made up 5 excuses, I sent the complete conversation history and I have all the plays and movements recorded in captures.

Also, on the other hand, they tell me that my account is blocked but the account is not blocked nor does it violate any terms and conditions mentioned on the website or the bonus in the casino guru forum. Furthermore, on the other hand, they inform me that I have to make a deposit... They tell me anything in order not to pay the profit.... Please pay attention to what they put on your page since you are reliable but you can trust This casino? I don't know yet, until I get an answer for my money.

I leave an update, first they asked me for 25 usd, and now they ask me for 35 usd,

First they tell me that they are blocking me, then this and they ask me for money. I don't understand

Then they lower my profit limit from USD282 to USD100...

Please can you help me??

I leave the screenshots:

I update the case by talking to support, I deposited 35 USD, and I am waiting to see if they make the withdrawal.

In theory it is to verify the user.

I leave screenshots.

I will be leaving updates to see the veracity and credibility of the casino in this case. Let's hope it is favorable and positive.

Greetings,

Ramiro César Cabral

Update: the casino paid me the winnings, I attest that it is a real, reliable and payable casino. Good customer service. Greetings.

Dear Ramirocb,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru