Diamond Reels Casino - Player wishes to be excluded from the email and SMS list.

I stopped playing at this casino for over a year. Then I began getting emails every week and then text messages and several phone calls from this casino.

I have told them countless times not to call me, text me (as I get charged) and to unsubscribe me from their emails.

All have failed. I contacted their "chat" representative and told them I wanted my account closed as I would never consider accepting any of their bonuses as I was not playing online casinos any longer. After explaining WHY I wanted it closed I was told it was closed and I would not receive any more emails or text or phone calls. They also said the phone number I gave them was not theirs, but I didn't argue.

I received two emails the next day and responded to them stating that I unsubscribed once again so why am I getting even more? They said that I would no longer receive them, but again, this morning I received an email and a text from them.

Since I closed my account and made the complaint, I have received 3 emails, two text messages and a phone call within 48 hours. I block the numbers but they change so I still get texts no matter what I do.

I am so frustrated and I guess there is nothing I can do but make complaints. Never had a problem with them before I stopped playing but now, it's almost like they are doing it on purpose because I closed my account and really got angry with them for not following up on my request.

Dear James,

Thank you very much for submitting your complaint. I’m sorry to hear about your bad experience. I understand this must be frustrating. Personally, I would recommend sending an email to  support@diamondreels.com or their 24/7 live chat support, but from your message it seems that you have already tried these options. Then I would suggest marking their emails as spam or block the email address altogether. I also found these phone numbers that you could try to contact:

     „USA: 1 866 311 6263

  France: 0800 905 187

 Italy: 800 788 535"

May I know what was the reason you stated when you asked the casino to close your account? Looking forward to hearing from you.

Best regards,

Kristina

I thought if I actually closed my account, it would prevent them from sending further emails, texts and calls. By the way, the people who call me have all hung up on me when I told them I was no longer playing at online casinos.

I have not cursed them or talked bad to them, but I have been upset and told them I am very angry and frustrated.

I am stopping most all my online casino play because I'm not winning and I over spend. Also, if I do get lucky, it's harder to cashout especially if you win really big. It's a slow process and a lot of limits and becoming more difficult. But the main reason is I do not trust online casinos any longer not to get hacked.

I've had ID theft 3 times and I know it was from online casinos because some of the credit cards I use are only used on these sites.

I also found out that I am on the "dark web" which is associated with "questionable/illegal activities". I don't like the idea that my name and information is part of this. (I was given this information as part of my credit score).

Again, as far as playing at Diamond Reels, I've had no issues and it was enjoyable.

I was even patient with the emails after unsubscribing as I just trashed them, but when they started TEXTING me and CALLING me...that's where I lost patience. My last email to them was something like "don't you guys talk to each other...UNSUBSCRIBE me! And that's when within 48 hours I got more texts and emails than the previous MONTH. It makes me think they (or someone specifically) is simply choosing to harrass me.

I am also very concerned that they could sell or give out my personal information so when they closed my account, hopefully, they will delete all my information so it can't get hacked.

Thanks.

Hello James,

I contacted the casino, if there is something they can do about it, but I cannot guarantee you a positive outcome. I will let you know as soon as I receive some answer.

Dear James,

We apologize for the inconvenience and discomfort caused by not removing you from all our communication platforms.

Diamond Reels takes this extremely serious, considering what has happened to you in this matter, we upgraded and updated our processes to prevent this from happening to any of our players in future.

I can confirm with uttermost confidence and assure you that your details have now been removed from all of our communication platforms.

We wish you all the best.

Kind regards,

Diamond Reels Team

Hello everyone,

Thank you very much Diamond Reels Team for your cooperation and quick reply, it is highly appreciated!

James, please let me know if we can consider this complaint to be resolved.

I will set the timer for additional 7 days and if you don't reply, we will take it as a permission to close the complaint.

Thank you for understanding.

Amazing....thank you so much. This is all I wanted and again I'm surprised at how this became such an issue as I had not problems with them until this.

So glad you got this resolved for me. Let's keep it open for 7 days JUST TO MAKE SURE, I don't receive anything else.

If I do, I will forward to you.

Thanks again for your help and please let me know what I can do to promote your business as this was very fast and easy.

James, as you wish, let's keep this thread open and let us know if you need us again. Diamond Reels Team was very helpful and professional, so I hope your problem has truly been resolved.

Hello James,

How is this issue, please? I would suggest closing the complaint, you could reopen it in case you come across the same problem, but I believe that you won't be contacted by the casino again.

Everything is fine now...haven't had any issues so ok to close the complaint. I must say I am impressed and was going to go to CASINOMEISTER as I usually do, but saw you guys listed and decided to give you a try...glad I did.

Thanks again!

Thank you James for a quick reply! I am closing the complaint as 'resolved'. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.