The player from Germany is facing issues with account deactivation at Lukki Casino after winning €3,143. Despite contacting support for a payout and having an additional €100 balance in her account, she has not received a response or her winnings.
Lukki Casino - Player’s account has been closed, and winnings are delayed.
Amount: €3,249
Lukki Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Lukki Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
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Case summary
5 days ago
Public
Public
6 days ago
Translation
Hello,
Unfortunately, I have to complain about the casino https://www.lukki.com/ .
On March 27, 2025, I deposited €500 for the monthly reload bonus.
https://www.lukki.com/de/promotions/monthly-spa-retreat .
I won with this and requested the winnings of €3,143 for payout after the implementation on March 28, 2025.
I also received the daily bonus afterward and deposited €100 for it. However, I still used it.
When I tried to log in again a short time later to play this bonus, my account was deactivated.
I immediately contacted support via email. To date, I haven't received a response or a payout of my winnings.
My problem is that there are still €100 of real money in my casino account and the withdrawal of my winnings of €3,143 has not been processed.
I hope you can help me contact the casino to resolve this matter.
Best regards
Ramona
Automatic translation:
Public
Public
6 days ago
Dear Sushi90,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lukki Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Have you tried contacting the casino via live chat? Have you received any response or explanation?
- Could you please share the response you receive when trying to get an explanation of the situation regarding your account? Share screenshots with me here or to my email at tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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