Mega7's Casino - Player’s deposit has never been credited to his casino account.

I made a bitcoin deposit over 30 hours ago that shows confirmed on block chain as well as confirmed completed and withdrawn via my bitcoin Source and my e-wallet. I have contacted support 7 times in this span and they just keep telling me that it shows as "pending" in their system and hasn’t been confirmed even though it has 162 confirmations via the official block chain website ... I just recently contacted them again at which time I was advised that the transaction had "expired" on their end and that I have to wait 24-48 additional hrs before the funds are returned to my wallet.... something doesn’t seem right here to me . I’ve been using bitcoin for over two years I’m literally atleast a hundred online casinos and have not once ever had this issue or been so inconvenienced in that stretch of time .. I’ve also never heard of a transaction "expiring" and have no way to verify if the funds will infact even be returned back to me being as bitcoin is all encrypted and there’s no trails etc so assuming they’ll just go ahead and throw the money back at me is long shot to say the very least . Please help !

Dear Oheyitsmikeb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Yeah it was done in cash app and they have failed to respond after sending them multiple messages .. I have never had an issue using them and have since made multiple transactions all of which were instantly funded ...

Thank you for your reply. Could you please forward your payment receipt?

Thank you very much, Oheyitsmikeb, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Oheyitsmikeb!

I will take care of you complaint. I would like to ask Mega7's Casino to join this discussion and help us resolve the issue.

Thank you !

We would like to ask Mega7 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Dear Oheyitsmikeb,

On behalf of Mega 7’s Casino, we apologize for any inconvenience that may have been caused. We have conducted a full investigation into this deposit query, and we can confirm that the deposit was never received on our end, and therefore, there was no deposit that could be credited to your account. We do see that two deposit attempts were made to the same Bitcoin address, for which we only received the first. The second deposit was lost somewhere in the Bitcoin system.

But not to worry, as a token of good faith, I am happy to inform you that the Mega 7’s team has decided to credit this deposit to your casino account.

It is quite unfortunate that an incident like this has occurred, but we would like to suggest that in future, you always ensure that you are using a new Bitcoin address every time you make a Bitcoin deposit as we would hate to see this happen to you again.

We wish you the best of luck and hope that you continue to enjoy your time at Mega 7s Casino.

Best Wishes,

Mega 7’s Casino 

Hello all!

Firstly, I would like to thank Mega7's Casino representatives for their entry into this thread.

Secondly, I would like to ask Oheyitsmikeb to confirm that the deposit was credited to his account and we can successfully close this complaint as 'resolved'.

Yes it was indeed and I appreciate everyone’s help and participation to resolve this matter and will always use a new deposit address for each transaction I make moving forward. This has far exceeded my expectations of the outcome of this and again thanks to casino guru and a huge thanks to MEGA 7s for deciding to respond , and act in good faith to fix things . That speaks volumes and goes a long way with me personally.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.