The player from Italy had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the casino regarding the delays in processing the player's withdrawals. Although some payments were eventually received, the player had expressed ongoing dissatisfaction with the lengthy processing times. Ultimately, the complaint was closed at the player's request, as he had decided not to pursue further withdrawals from the casino.

The player from Austria had requested a withdrawal prior to submitting the complaint. Unfortunately, their winnings had not been received yet. The Complaints Team noted that the player had experienced delays with multiple withdrawals, which had been pending for several working days. Despite attempts to communicate and provide updates, the player did not respond to the team's inquiries, leading to the conclusion that the complaint could not be further investigated and was ultimately rejected.

The player from Portugal faced issues with a €200 withdrawal made on 19.04.2025, which had yet to be received despite previous successful withdrawals from his validated account. This recurring situation caused concern. The Complaints Team acknowledged the player's experience and clarified that delays in processing could occur due to KYC verification or high withdrawal volumes. However, the player later canceled the withdrawal and subsequently lost the funds during gameplay, leading to the complaint being closed as there was no further assistance available.

The player from Brazil had not yet cashed out at the casino and acknowledged the 14-day waiting period, but expressed frustration about potential delays in the payout process and indicated his intention to file a complaint if it took too long. The issue was resolved when the player confirmed receipt of additional winnings, prompting the Complaints Team to mark the complaint as resolved in their system. The team expressed appreciation for the player's cooperation and invited him to reach out for future issues.

The player from Germany had won €202 on April 5 and submitted a withdrawal request for which he experienced repeated delays, with the status remaining 'pending.' He felt that there might have been an issue with his withdrawal. The issue was ultimately resolved as the withdrawal was processed after a three-week delay. The complaint was marked as 'resolved' in the system.

The player from Germany had requested a withdrawal of €500 19 days prior after meeting the wagering requirements of a €500 bonus. Her account had been blocked from making further withdrawals, and while all verification documents had been accepted, there had been ongoing issues with the Jeton payment method that required additional documents she believed were unnecessary. The Complaints Team had facilitated communication with the casino, which ultimately verified her account, allowing her to request withdrawals again. She had begun receiving her winnings, though the full amount had not yet been processed due to daily withdrawal limits. The complaint had been closed due to a lack of further communication from the player's side. Later, she confirmed that Casinia had paid her in full, leading to the resolution of the complaint.

The player from the Czech Republic had requested a withdrawal from CASINIA two weeks prior but had not received it and wished to file a complaint. The complaint was assigned to Casinia Casino for resolution, and after clarifications regarding the player's first withdrawal and payment method, the issue was resolved. The player confirmed that the money arrived on the same day of communication. The complaint was marked as 'resolved' in the system.

The player from Spain had three pending withdrawals totaling €1,300 that he requested two weeks prior, facing issues after his balance turned positive. He experienced no problems when losing funds. The Complaints Team had attempted to gather more information regarding the player's previous withdrawals and KYC verification but received no responses to their inquiries. Consequently, the complaint was closed due to a lack of communication from the player.

The player from Germany had requested a withdrawal two weeks prior but had not received his funds. Despite canceling a bonus that complicated the wagering process, he had been waiting for his payout since April 1 and had been told multiple times that everything was fine, although his account was flagged for faster processing. The issue was resolved when the casino released the funds, and he confirmed that the money was booked. We marked the complaint as 'resolved' in our system following this confirmation.

The player from Germany had been waiting for three withdrawal requests of €500 each since March 16, 2025, but had not received any funds after three weeks. She reported that the support chat continuously promised quick processing, but no payouts had been made. The Complaints Team intervened, and she eventually received two of the three payments, with one payout still outstanding. Due to a lack of further communication from her, the complaint was closed, but she retained the option to reopen it in the future.

The player from Germany had requested a withdrawal on March 16, but it remained in the initial "review" stage for over four weeks without explanation. Despite repeated attempts to contact support, she received only empty promises and felt that the casino was deliberately delaying her withdrawal. After the involvement of the Complaints Team, the issue was resolved, and she successfully received her withdrawal from the casino.

The player from Austria was frustrated that his withdrawal of €500 had not been processed for the second time, having previously canceled a similar amount after a seven-day wait. He expressed his anger over the lack of response from Casinia Casino regarding the situation. After 11 days, he finally received his winnings, and the complaint was marked as resolved by the Complaints Team.

The player from Austria had requested three withdrawals totaling over €1,000 ten days prior, but had faced delays. After escalating the issue, she received her payout of €1,000 after four weeks. The Complaints Team acknowledged that the resolution took longer than expected but confirmed that the issue had now been resolved. The complaint was marked as 'resolved' in the system.

The player from Slovenia had been waiting for his withdrawal from Casinia for three weeks despite passing all verification checks. He consistently received the same response regarding delays, even though the casino stated that withdrawals were processed within three days. The Complaints Team had attempted to assist the player but ultimately had to close the complaint due to a lack of response from him, despite extending the communication period. The player can choose to reopen the complaint in the future.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The issue was resolved when the player confirmed that the money had arrived, allowing the complaint to be marked as 'resolved'. The Complaints Team had expressed appreciation for the player's cooperation and offered assistance for any future issues.

The player from the Czech Republic faced issues with Casinia, which refused to pay out her winnings due to a request for a third-party account, despite having accepted deposits from it. Her account had been under review since September, and she received a stern response stating it would never be reopened. The Complaints Team reviewed the situation and concluded that the casino acted in compliance with its terms and conditions, indicating that the player had breached a key rule regarding payment methods. As a result, the complaint was closed.

The player from Spain had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player expressed frustration over delays in account verification and payment processing, ultimately deciding to file a complaint through lawyers in Curaçao. Due to a lack of response from the player to our inquiries, the complaint was closed, but the player retained the option to reopen it in the future.

The player from Spain had been waiting six weeks for his withdrawal, which was initially delayed by a month due to repeated verification requests despite already confirming his identity. He was frustrated with the lack of email responses and ongoing delays despite assurances from customer service. After escalating the issue, the casino confirmed that his withdrawal had been processed, and he received the funds shortly thereafter. The complaint was then marked as resolved by the Complaints Team.

The player from Portugal had been waiting for three weeks for his withdrawal to be processed but received no proper responses from the casino, which only cited delays. He reported that support had stopped replying to his emails and provided no alternative contact options. Following the intervention of the Complaints Team, the player successfully received his outstanding withdrawals, including one for €420 that had been pending. The issue was marked as resolved in the system.

The player from Germany had notified Casinia Casino multiple times about his gambling addiction and had requested account closure, in accordance with their terms and conditions. Despite this, his account remained open, and he had recently deposited €350, which he lost. He sought a refund of this amount. The issue was resolved when the casino processed his refund, and he confirmed receipt of the payment. The complaint was marked as 'resolved' in the system.

The player from Austria faced a delay in receiving her winnings payout since March 21, 2025, despite the casino's terms stating that payments should occur within two or three business days. She found the repeated delays unjust and sought assistance. The issue was resolved when the casino processed her pending withdrawal, and she confirmed receipt of the outstanding amount.

The player from Germany had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team intervened, contacting the casino for clarification regarding the delay. It was determined that the player had canceled their withdrawals and had no active balance remaining. Consequently, the complaint was marked as rejected due to the absence of pending funds. After reopen request from player's side, bonus points were investigated. However, the player stopped responding, which led to the rejection of the complaint.

The player from Italy had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The player reported that a withdrawal of 500 euros, marked as completed, was not received, and subsequently, the funds were returned to their account with restrictions on withdrawal. After communication and intervention by the Complaints Team, the casino had prioritized the manual processing of the withdrawal. The player confirmed that the funds were finally received, and the complaint was marked as resolved.

The player from Portugal had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player reported multiple delays regarding his €400 withdrawal, expressing frustration with repetitive responses from customer service. After escalating the issue, the casino confirmed that the withdrawal had been processed, and the player subsequently received the funds. The complaint was marked as resolved.

The player from Switzerland has three pending withdrawals of 500 each, requested two weeks ago, totaling 6,000, with no payment received yet. He receives standard responses regarding the status of his withdrawals, but no progress is made, and some of his emails go unanswered.

The player from Spain had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved when the casino confirmed that the player would receive a refund of 500 euros, which had been deposited after the player’s account was supposed to be self-excluded. After some delays and communication with the casino, the refund was successfully completed, and the player confirmed receipt of the funds. The complaint was marked as resolved.

The player from Germany had initiated three withdrawals of €500 each since March 1, 2025, but none had been processed after two weeks despite the casino's stated verification timeframe. She received repeated explanations about delays due to high withdrawal requests, but her funds remained in a 'Pending' status. After the Complaints Team intervened, the casino successfully processed her withdrawals, which were then paid into her bank account. Although the issue was resolved, she expressed disappointment over the lengthy process. The complaint was marked as 'resolved' in the system.

The player from Greece had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team had reached out to the player multiple times for updates but did not receive a response. As a result, the complaint was unable to be investigated further and was rejected.

The player from Greece had requested account closure due to a gambling addiction on August 25, 2024, but the casino reopened it without consent, leading to additional losses of 50 euros. He wanted his account permanently closed and sought compensation for the violation of responsible gaming terms. The Complaints Team reviewed the case but concluded that without the original self-exclusion request as evidence, they could not assist further. Consequently, the complaint was closed, and the player was advised on proper procedures for future self-exclusion requests.

The player from Germany requested a withdrawal two weeks ago after winning €110 and has not received a response regarding the cash out. Despite having a verified account and completing the necessary wagering requirements, he faces delays and lacks support from customer service.

The player from British Columbia had requested account closure for nearly a month due to gambling addiction but had not received a response or confirmation. She emphasized the urgency of the situation for her well-being and mentioned that she might escalate the issue if it was not addressed promptly. The Complaints Team had attempted to assist by requesting proof of her self-exclusion request, but due to her lack of response, the complaint was unable to be investigated further and was rejected.

The player from Spain had requested a withdrawal of 500 euros from CASINIA on February 23 and had another request of 300 euros pending since February 24. Despite having provided the necessary documentation, both applications remained under review after several days, causing him concern over the delays. After intervention from the Complaints Team, he received the bank transfer for his initial withdrawal request on March 2. The issue was marked as resolved, and the player expressed satisfaction with the outcome.

The player from Austria had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. After the player reported that the withdrawal had been in review for over 10 days and faced difficulties contacting support, the issue was escalated. Ultimately, the player confirmed that the winnings had been received, and the complaint was marked as resolved by the Complaints Team.

The player from Italy wanted to reopen a case against Casinia, feeling scammed after losing €1060 while playing a slot game. The Complaints Team concluded that the case could not be pursued further due to a lack of evidence supporting the player's claims of unfair treatment. The player was advised to contact the relevant licensing authority or game provider for additional support. Consequently, the complaint was closed.

The player from Austria was unable to close his account despite multiple attempts to contact the casino via chat and email. He expressed frustration over the lack of response and issues with receiving his payouts. The Complaints Team marked the complaint as 'rejected' following the player's request to delete his account and all associated data.

The player from Poland could not access his casino account due to an error stating that his account was under analysis. Despite live support confirming that his account was open, he was unable to play and had not received a response to his account deletion request sent over a month ago. He was also receiving unwanted messages on his phone. The issue was resolved as the casino permanently closed his gaming account at his request and confirmed that all marketing communications would cease.

The player from Spain faced an issue with Casinia casino after using €150 bonus spins, which resulted in a profit of approximately €200 that he lost when the game unexpectedly closed. Despite reaching out multiple times for assistance, he did not receive a response and sought either his winnings or the amount he bet. The Complaints Team concluded that without sufficient evidence, specifically the required gaming history in Excel format, the investigation could not proceed. As a result, the complaint was rejected due to the lack of supporting documentation to validate his claim.

The player from Greece had been waiting since February 5 for three withdrawals of €4,500 each, with no requests for KYC or other documentation. Despite previous successful payments, he received the same response from customer support and noticed that other players were facing similar issues. After continued communication, it was confirmed that all withdrawals had been paid. The complaint was marked as 'resolved' by the Complaints Team, who appreciated his cooperation throughout the process.

The player from Greece had been awaiting a withdrawal of 400 euros since February 5, with no official updates received. Despite being an established account holder with previous successful withdrawals, he had expressed concern about the lack of communication and the delay. The issue was eventually resolved as he confirmed receipt of the payment, although another withdrawal remained pending. The Complaints Team noted that the complaint might be rejected due to a lack of further response from the player.

The player from Germany had requested a withdrawal of 500€ a month ago, but there had been no change since then. Previous withdrawals had been processed in 24 hours, and the support team continually stated it would take 3 more days without providing further assistance. The issue was resolved when the casino confirmed that the withdrawal had been processed and paid out. The player was informed of the successful transaction, but ultimately did not respond to follow-up communications, leading to the complaint being rejected.

The player from Germany encountered repeated error code 211 while playing the Ancient Fortunes Poseidon Megaways slot, which affected her jackpot experience. After facing delays, the jackpot amount decreased significantly, and the reported wins did not appear in her history. She believed the slot was rigged and felt that she would not receive the winnings due. The Complaints Team was unable to proceed with the investigation due to a lack of response from her, resulting in the rejection of the complaint.

The player from Portugal had not received a completed withdrawal of 300 euros despite having received an email confirmation. A subsequent withdrawal of 100 euros was credited to her bank account, but support had only provided automated responses without addressing her inquiry about the missing funds. The complaint was marked resolved after the player informed us her payout was received.

The player from Latvia had three pending withdrawal requests, with the oldest submitted 25 days prior. Despite daily inquiries through live chat, there had been no progress on the withdrawals. The player confirmed he had made previous successful withdrawals without issues and had provided the necessary documentation. After intervention by the Complaints Team, the player received his remaining two withdrawals totaling €587 after a 15-day wait. The complaint was marked as resolved.

The player from Greece had been waiting for two withdrawals of 500 euros each since January 15th and January 21st, respectively. Despite having contacted customer service, she only received standard responses without resolution. One withdrawal was eventually processed, but the second was canceled and had to be requested again. The Complaints Team had kept the complaint open to monitor the situation but ultimately had to reject it due to a lack of response from her.

The player from Spain experienced a delay in withdrawing his funds, having waited 20 days without receiving the money or any communication from the casino. His confirmed that no account verification or KYC was needed. The Complaints Team intervened, and after the player submitted the required documents, the casino completed the account verification and processed the withdrawal. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from Spain had been trying for 10 days to withdraw two amounts, 100€ and 120€, but both remained 'in process.' Customer support provided repetitive responses without resolution, and the player was uncertain about the legality of the verification process. After 17 days of waiting for a second withdrawal of €220, the player confirmed that the withdrawal had been processed. The issue was resolved with the assistance of the Complaints Team and the casino's support, although the player expressed dissatisfaction with the casino's service.

The player from Greece requested a withdrawal of 500 euros, but after a week, he received no clear information about the status, despite the casino's claim that it took 1 to 3 working days to process withdrawals. The Complaints Team extended the waiting period for an additional 7 days, advising the player to respond for further assistance. However, as the player did not reply, the complaint was ultimately rejected due to the lack of communication.

The player from Italy reported consistently low winnings at Casinia, claiming that the payouts for the same bets on the same games were significantly lower compared to other casinos. She expressed frustration over the lack of meaningful compensation despite her complaints and questioned why the winnings were so minimal. The Complaints Team, after reviewing her case, concluded that without supporting evidence to indicate unfair practices, the complaint could not be pursued further and was rejected.

The player from Italy had requested account closure due to issues with the games, but found that the casino had not closed the account and had even credited cash back. The player has later on sought permanent closure of the account due to a gambling addiction problem. After communicating with the casino, The Complaints Team had confirmed that the account had been permanently closed without the possibility of reopening, and there were no outstanding withdrawals pending. The issue was considered resolved, and the player was advised to reach out for future assistance if needed.

The player from Spain had won a jackpot and had requested three withdrawals of €500 each, totaling over €20,000 that remained pending. As of January 13, 2025, the withdrawals were still under review, and the player had only received generic responses from the casino. The player confirmed that the withdrawals were partially credited. The player did not follow up on whether his payouts continued smoothly, which led to the closure of the complaint.

The player from Spain had requested withdrawals of 500 euros each on December 21 and 22, but after more than 14 days, the funds remained under review and unapproved. Despite reaching out to customer support, the player received no further verification requests or updates on the situation. The issue was resolved as the player received the withdrawals after further communication with the Complaints Team. The complaint was marked as 'resolved' in the system.

The player from Germany had attempted to deposit 100 EUR twice, but although the money was debited from his account, it did not appear in his player account or get returned. This issue occurred on December 29 and 30, 2024, and the funds were debited on January 2, 2025. After a series of communications with both the casino and his bank, the casino had requested proof of payment for the deposits, which the player did not provide. Consequently, the complaint was rejected due to lack of response from the player, preventing further investigation.

The player from Germany requests self-exclusion from the casino, which has not been processed despite multiple emails over weeks. She expresses that the casino failed to comply with its terms and conditions, resulting in significant financial losses, and she seeks a refund of her funds.

The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team communicated that the delay might have been due to KYC verification or a high volume of requests and advised the player to wait for at least 14 days. After the recommended time frame passed without a response from the player, the complaint was ultimately rejected due to lack of engagement.

The player from Switzerland faced ongoing issues with a casino, including a low maximum withdrawal limit, denied withdrawals, and misleading information from support. After multiple attempts to close her account and receiving unsolicited bonuses, she requested a refund of all her deposits and assistance in closing her account, as she felt deceived and discontented with the service. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries and had no choice but to reject the complaint.

The player from Hungary had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. Despite multiple communications with the casino's support team, the player reported ongoing delays and received repetitive responses regarding the situation. After nearly three weeks of waiting and losing their balance to zero, the complaint was ultimately rejected as there were no winnings to withdraw. The Complaints Team expressed regret for not being able to assist further.

The player from Spain was awaiting three withdrawals totaling 1,405€ that had been requested two weeks prior. Despite being informed that account verification was not necessary and having no bonuses, the casino had not validated these withdrawals, claiming delays due to high volume. The player wished to file a complaint as the casino had exceeded the stated maximum processing time of three days. The issue was resolved when the player received all pending money.

The player from Spain reported unusual account activity, including unauthorized charges on her credit card and irregularities on the betting site Casinia. After raising concerns, her account was blocked without a response regarding her transaction history, and she suspected the site operated without a license. She had lost nearly 40,000 euros due to her gambling addiction fueled by the site’s lack of restrictions. The complaint was rejected due to the player's failure to respond to inquiries from the Complaints Team, which prevented further investigation into her issues with the casino.

The player from Greece had won 35,000€ at the casino and successfully withdrew the first 3,500€ after a week. However, he had three additional withdrawal requests from December 6 that remained unpaid, with the casino providing no new updates. The Complaints Team had extended the response time to gather more information but ultimately had to reject the complaint due to the player's lack of response.

The player from Spain experienced a delay in withdrawing €1500 from three pending withdrawals made on November 28th, 29th, and 30th, and it had been 14 days since the requests. The Complaints Team facilitated communication with the casino, which confirmed that the withdrawals had been completed and paid out. The player acknowledged receipt of the funds, but subsequent withdrawals were still pending. Due to a lack of response from the player regarding further assistance, the complaint was ultimately rejected.

The player from Spain struggled to withdraw €1609 from Casinia despite having completed all required security verifications and the KYC process. His withdrawal requests were repeatedly canceled. The Complaints Team attempted to assist by requesting additional information and communicating with the casino, but ultimately, the player did not respond to inquiries. As a result, the complaint was rejected.

The player from Slovenia reported that his withdrawal had been delayed for 14 days, significantly longer than the promised 3 days. He confirmed that he had completed the KYC verification and that this was his first payout request after playing bonuses. Following intervention from the Complaints Team, the transfer was successfully made, and the money was now in his bank account. The issue was marked as resolved in the system, and the player expressed gratitude for the assistance received.

The player from Spain requested the verification of three withdrawal requests for €500 each, submitted on November 24th and 25th, amounting to €9000. Despite previous quick processing of withdrawals, the player had not received any updates since December 6th and continued to receive the same generic responses from customer support. The issue remained unresolved as the player had not responded to the Complaints Team's inquiries, leading to the rejection of the complaint. The player was informed that the complaint could be reopened at any time.

The player from Greece had made three withdrawal requests between November 21st and 23rd that remained unprocessed. Despite having a verified account and two years of consistent play, he continued to receive requests for patience from support without resolution. After ongoing communication, it was confirmed that the player had received 1500 euros of his 8000 euros in withdrawals by December 11th, and additional withdrawals were pending. However, the player ultimately played down his balance to zero, leading to the rejection of the complaint by the Complaints Team due to the absence of remaining funds for withdrawal.

The player from Spain struggled with pending withdrawals of €500 that were requested two weeks prior from Casinia, despite having a verified account. Despite daily contact with support, which cited delays and payment issues with Visa and Mastercard, the player was still awaiting resolution and recalled previous withdrawal delays as well. The player later confirmed receipt of the first withdrawal but continued to wait for the second. After 18 days, the player requested to close the complaint upon receiving the second withdrawal. The issue was resolved, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany faced issues with claiming bonuses at Casinia Casino. After using a bonus card and earning bonus money, the player's account did not reflect the credits, and she received a response stating she was ineligible for any bonus offers. She questioned the legitimacy of this decision given the circumstances. The Complaints Team concluded that the casino acted within its rights to deny bonuses as per its terms and conditions, and the complaint was ultimately rejected due to the inability to provide sufficient evidence of the claimed winnings.

The player from Spain, who had self-excluded from gambling, disputed a deposit that was allowed despite their self-exclusion status. The complaint was rejected due to the player's failure to respond to requests for evidence of self-exclusion and additional information necessary for the investigation. As a result, no further action could be taken on the complaint.

The player from Portugal had not received a withdrawal of €200 made 14 days prior, despite having a fully verified account and a history of successful withdrawals. The casino acknowledged no irregularity but had not processed the payment. The issue was resolved after the player provided the necessary communication, and the payment was confirmed to have been received in the bank account. The complaint was marked as 'resolved' in the system.

The player from Spain had been waiting over two months for a withdrawal from Casinia, having initially been told it would take 3 to 5 days. Despite repeated inquiries, the finance department had continued to delay responses and had canceled several of her requests without explanation. The Complaints Team had attempted to contact the casino multiple times but had not received a response. Consequently, the complaint had been marked as 'unresolved', and the player had been advised to contact the Anjoun Gaming Authority for further assistance. The casino asked to reopen the complaint and stated that the withdrawal was completed however without a confirmation from the player we were forced to reject the complaint.

The player from Poland faced account closure at Casinia.com after requesting a withdrawal of 500 euros, which was not processed. Despite repeated inquiries, he received no explanation for the account closure or the status of his withdrawal. The issue was resolved when the player received his winnings, leading him to decide against continuing to play on the site. The Complaints Team marked the complaint as 'resolved' after confirming the outcome with the player.

The player from Greece had won 4500 euros but faced significant delays in withdrawals due to a maximum daily limit of 500 euros. Despite having requested the first withdrawal on November 4th, the funds had not yet been deposited as of April 11th, and additional requests made on the 5th and 6th remained unresolved. The Complaints Team had attempted to gather further information from the player but ultimately had to reject the complaint due to a lack of response.

The player from Germany was unable to withdraw winnings due to a persistent withdrawal limit of 10 Euros, despite having previously held a balance of 1389 Euros and then winning 6330 Euros. The player sought assistance in resolving this issue. The Complaints Team extended the response time for the player to provide necessary details and screenshots but ultimately had to reject the complaint due to a lack of response.

The player from Greece faced continuous delays with their withdrawal request of €500, which had been pending since October 19, despite not using a bonus or requiring verification. After several days without processing, the player received the withdrawal, leading to the resolution of the complaint.

The player from Portugal had submitted all necessary documents for account verification, but had not received approval for the bank statement submitted three weeks prior. Despite multiple inquiries in chat, the casino had not provided a clear answer or sent any email response regarding the delay. The Complaints Team had extended the inquiry period by seven days for the player to respond, but due to a lack of communication from the player, the complaint was rejected.

The player from New Zealand had initiated a withdrawal four business days ago but had not received the payment or any updates. Despite reaching out via chat, he received no new information, as the website claimed that processing should occur within three business days. The complaint could not be investigated further due to the player's lack of response to the Complaints Team's inquiries. As a result, the complaint was rejected.

The player from Greece experienced a 13-day delay in withdrawing funds from Casinia and received repetitive responses about a high volume of withdrawals. Despite numerous communications, the issue remained unresolved. The player confirmed having completed KYC verification. The player later confirmed he received his funds. Consequently, we marked the issue as resolved.

The player from Italy had registered at the casino, won 300 euros, and was informed that his account did not require KYC verification. However, after multiple days and excuses regarding the unprocessed withdrawal made on September 23, he had not received a response from customer support despite sending several emails. The issue was resolved when the player confirmed that the withdrawal was eventually processed.

The player from Greece had initiated a withdrawal of €340 but could not locate the casino to check the status of the withdrawal. The issue was addressed, and the player confirmed that the withdrawal had been received.

The player from Spain had repeatedly requested to close her account, citing gambling problems and significant financial losses exceeding €10,000 since November. Despite her efforts, the casino delayed the closure and even attempted to offer incentives to reopen the account. We asked the player additional questions to gather the information necessary for investigation, however, the player didn't reply. Consequently, we closed the complaint accordingly.

The player from Greece had requested a withdrawal on Casinia three weeks ago, but after a month, the funds had not been received. Despite daily communication with live support, the player received repetitive responses about a high workload. The issue was resolved when the player confirmed receipt of the funds.

The player from Germany reported a significant drop in her winnings after activating the Bonus Grab and using free spins, going from 3000€ down to 35€. She expressed frustration at being unable to contact support effectively and noticed discrepancies in her activity history, which did not reflect her spins and wins. The Complaints Team communicated with the casino to clarify the situation, requesting information about the discrepancies and the wagering requirements for the free spins. Although the casino provided some clarification, the player did not respond further, leading to the rejection of the complaint due to a lack of confirmation of the resolution.

The player from Greece had requested a withdrawal of €200 from Casinia on September 11, 2024, but it remained unprocessed after two weeks. Despite having contacted customer support multiple times and confirming that there were no identification issues, she expressed frustration and distrust towards the casino's reliability. The issue was resolved when the player confirmed that the €200 had been deposited by Casinia following our intervention. The complaint was marked as 'resolved' in our system.

The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player reported that his account did not require verification and expressed concern over the delay. After further communication, the player confirmed receiving his funds, which led us to mark the issue as successfully resolved. We appreciated the cooperation from both the player and the casino during this process.

The player from Italy faced issues with the casino not allowing her to withdraw her winnings, despite multiple requests and communication with support. The player stated that after a delay in processing her withdrawal and subsequent issues with her account, she was unable to access her winnings. The Complaints Team concluded that the delay in withdrawals could have occurred for legitimate reasons and emphasized that the player was responsible for managing her gambling activities. As a result, the complaint was closed without further action.

The player from Greece experienced a delay in withdrawing funds, having requested a withdrawal on September 4th, with no processing completed at that time. She had previously made larger withdrawals without issues or verification requests. The issue was resolved after she received her winnings, confirming the receipt of her money. The complaint was marked as 'resolved' in the system.

The player from Spain had been waiting for a withdrawal of 350 euros since 24/08/2024, which was still under review as of 03/09/2024. The issue was resolved after the player confirmed the withdrawal was paid out.

The player from Slovenia had been waiting for three withdrawal requests of 500 euros each for nearly 20 days, despite being assured by customer support that everything was fine. He had already withdrawn 8500 euros in July and received only 1500 euros in August, with a remaining balance of 4000 euros alongside 1500 euros pending. After escalating the issue, the player received all his winnings, with the last two withdrawals of 500 euros each processed successfully. The Complaints Team marked the complaint as 'resolved' and noted that delays may have been due to a high volume of withdrawal requests. The player expressed gratitude for the assistance received and highlighted the need for the casino to improve its withdrawal processes.

The player from Portugal had a pending withdrawal of €170 made on August 17, 2024, which had not been processed despite her having a verified account and successful previous withdrawals. After multiple inquiries to customer support, she received repeated apologies but no resolution. The issue was resolved when the player confirmed receiving the amount in her account. The complaint was marked as 'resolved' in the system.

The player from Greece faced delays in withdrawing funds from Casinia, with a request made on 12/08 and another on 18/08, yet he still waited for the transactions. Despite daily communication with live support, he received the same responses about a high workload, which contradicted the initial estimate of 3-5 business days. The issue was resolved after the player provided the necessary information, and he confirmed receiving the first part of his funds. The complaint was marked as 'resolved' in the system.

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The issue was resolved as the player confirmed that the withdrawal had been completed. We marked the complaint as 'resolved' in our system following this confirmation.

The player from Germany had been waiting for a payment since 12.08.2024 and continued to receive the same unhelpful responses from the casino. The issue was not resolved due to the player's lack of response to the Complaints Team's inquiries, which led to the rejection of the complaint. The team had emphasized the importance of communication for further investigation.

The player from Germany repeatedly requested account closure but was ignored by casino support since August 1, 2024. Despite making further requests and depositing funds, her account remained open as of August 20, 2024. The Complaints Team concluded that the player needed to provide a self-exclusion request to proceed with closing her account, emphasizing the importance of clear communication and documentation in future requests. The complaint was closed as the necessary evidence for further action was not provided.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team intervened by contacting the casino regarding the delay in processing the player's withdrawals. After further communication, the casino confirmed that all withdrawal requests had been processed. The player had since received the funds in their account, and with this confirmation, the issue was considered resolved.

The player from Italy had successfully made two wins of 300€ and 500€ and processed withdrawals on 14/08/2024 and 15/08/2024. Despite receiving positive assistance from live customer service, the player was concerned about the negative reviews regarding the casino's withdrawal process. The issue was resolved as the player received the second withdrawal after initial delays, and the complaint was marked as 'resolved' in the system.

The player from Spain's account had been closed after spending over 4000 euros and winning around 1270 euros with a bonus. The player demanded a full refund of all losses. The Complaints Team concluded that the player's request for a refund of deposits was unjustified, as the funds had been lost through gameplay and no special circumstances had been proven to warrant a refund. The remaining balance at the time of closure consisted solely of bonus funds, which were not withdrawable due to unmet wagering requirements. The casino had acted in accordance with its terms and conditions, and the complaint was closed.

The player from Australia faced a delay in withdrawing funds, having waited 7 business days despite the casino's stated timeframe of 1-3 days. They did not receive any updates or verification requests and found the lack of communication and frequent delays frustrating. The issue was resolved after the player confirmed receipt of the funds.

The player from Norway had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player reported a lack of action from the casino regarding the withdrawal process, despite the casino's claims of a three-day completion time. The issue was resolved when the player confirmed that the money had finally been sent to him. We marked the complaint as 'resolved' in our system.

The player from Italy had been waiting 7 days for pending withdrawals. Despite having contacted the casino via chat, the issue remained unresolved. The player reported that after about 15 days, the payment was processed. The complaint had been marked as 'resolved' in the system following the confirmation of the successful withdrawal.

The player from Greece had created an account at Casinia, won a considerable amount, and submitted verification documents voluntarily. Three withdrawal requests had been pending, with the first one delayed beyond the promised 3-5 business days. Despite having contacted customer support, she only received generic responses without any proper updates. The issue was resolved as all withdrawals had been completed successfully after the player communicated the delays. The complaint was marked as 'resolved' in the system.

The player from Spain was frustrated with Casinia Casino for delaying withdrawals beyond the advertised 3-5 days, having waited over 7 days at that point. After multiple inquiries, he reported that his withdrawal had been canceled without explanation, which led him to play his remaining balance. The Complaints Team attempted to mediate, but ultimately concluded that since the player had played his balance down to zero, the complaint could not be upheld. Therefore, the complaint was rejected due to the absence of any winnings to withdraw.

The player from Germany faced delays in receiving their payout from the casino, which provided constant new excuses. The player did not claim any bonuses. The complaint was resolved successfully after the player confirmed that the issue was no longer a concern, leading to the closure of the case by the Complaints Team.

The player from Germany won €2500 but faced a delay beyond the stated three business days for withdrawals, despite repeated inquiries over 10 days. He suspected the casino was deliberately avoiding paying his winnings and expressed frustration with their lack of serious operation. We advised him to wait 14 days, as delays could occur due to KYC verification or high withdrawal volumes. After 15 days, he still hadn't received his money due to verification issues. Eventually, the player confirmed receiving his winnings in instalments of €500, and the complaint was marked as resolved.

The player from Greece had requested three withdrawals of €500 each, with the last one on June 30. Despite the casino's terms stating that withdrawals were processed within three business days, no update had been given by July 6. Daily live chats had reassured the player but only forwarded the issue to the finance department without any email communication. The Complaints Team had advised the player to wait 14 days before taking further action. The player confirmed receiving the winnings after 2-3 days, resolving the issue. The complaint was marked as resolved by the Complaints Team.

The player from Italy's account had been closed without any given reason, and he sought an explanation. The player confirmed that his balance was zero and he primarily played slots. We informed him that casinos have the discretion to terminate accounts and, given the zero balance, no further assistance could be provided. The player was advised to choose a different platform to play on.

The player from Poland had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. We advised the player to be patient and wait at least 14 days before submitting a complaint. After multiple attempts to contact the player for further information, no response was received. Consequently, the complaint was rejected due to lack of communication.

The player from Germany lost over €1300 in three days and encountered an error (Code 211) when trying to use the bonus wheel. Despite contacting multiple staff members and attempting to fix the issue as advised, the player continued to face the problem across different devices. Although the bonus eventually appeared, the winnings were still missing, and the player received no meaningful response from the casino. The complaint was rejected due to the player not providing the necessary gaming history and not responding to further requests for information.

The player from Brazil had been waiting to receive R$1440.00 since June 19th, but the withdrawal had not been processed. Despite multiple messages and assurances from customer service, the payout remained delayed. The player confirmed his account was verified and had used the same payment method before. After further communication, the player informed that the money had been sent to his account. The issue was marked as resolved.

The player from Switzerland had requested Casinia Casino to block his account due to a gambling addiction, but the casino failed to act on his requests sent on 29.04.2024 and 25.05.2024. As a result, he lost 10,000 CHF and faced a financial crisis. We explained that without evidence of informing the casino about his gambling addiction, we could not assist with his refund claim. The complaint was rejected due to lack of proof.

The player from Germany requested a withdrawal at the end of May but was locked out due to a verification issue, with approximately 20,000 euros at stake. After weeks without progress, she received a notification that her account was closed per Casinia's terms and conditions point 9.1. We were unable to assist because the issue pertained solely to sports betting, an area in which we lacked expertise and a dedicated department. The complaint was therefore rejected.

The player from Greece had registered with Casinia and requested a €500 withdrawal after depositing €650. The withdrawal was canceled due to a payment provider issue, which led to repeated delays. The player continued to receive the same responses from the casino without any verification requests or resolution. The issue was finally resolved after the player's withdrawal was successfully processed. We marked the complaint as 'resolved'.

The player from Australia claimed the casino defrauded him of his money and then blocked his access to the site. He sought his winnings and urged Casino Guru to blacklist the casino due to numerous negative reviews and reports of scams. Despite multiple requests, the player failed to provide sufficient evidence or specific details regarding the account block. Consequently, the complaint was closed due to a lack of cooperation and necessary information from the player.

The player from Portugal had deposited €60 at Casinia, received a bonus, and met all the bonus terms, but couldn't withdraw his winnings. Despite submitting all the requested verification documents, including a new bank statement, his account was blocked, and he was informed he would only get back his original €60 deposit instead of his €500 winnings. We contacted the casino, which reviewed the case and resolved the withdrawal issue, allowing the player to receive his winnings.

The player from Italy faced issues withdrawing €500 from Casinia and had contacted the casino multiple times without success. She had used the same card for the deposit without any problems and urgently needed help to resolve the issue. We were unable to proceed with the investigation as the player did not respond to our messages and questions. Consequently, the complaint was rejected.

The player from Austria had their account with Casinia closed following the submission of verification documents, as the casino claimed the verification process was not successful. The player sought assistance in resolving the issue. Upon investigation, we determined that the complaint was unjustified due to the player breaching the casino's terms and conditions by submitting modified documents. The casino's actions were deemed correct and within their terms.

The player from Canada complained about Casinia Casino not automatically granting the second and third deposit bonuses, unlike their usual experiences with other online casinos. They were told after incurring losses that they should have contacted the casino before using real money to receive the bonus. We found no welcome bonuses for the second and third deposits on the casino's promotions page and explained that each casino has its own bonus policies. The complaint was rejected due to the player's lack of response.

The player from Brazil had reported a delay in his withdrawal process at an online casino. Despite being initially informed that the process would take three business days, the player had not received his winnings of 1800 BRL even after four days. The player felt that the casino was intentionally stalling the payout process. He was advised by the Complaints Team to wait for 14 days before escalating the issue, as such delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that his issue had been resolved after 9 days and his withdrawal had been successfully processed.

The player from Greece had withdrawal issues. The player was unable to log into his account after requesting three withdrawals of 500€ each. Despite reassurances from the live chat service that the financial department would contact him, no correspondence was received. We concluded that the complaint was unjustified due to the player breaching the casino's terms and conditions, specifically regarding discrepancies with his deposits. The casino received a notification from the player's bank, leading to the closure of the account and the rejection of the complaint.

The player from Greece had made a withdrawal request on May 7th, but it was still in processing. The casino acknowledged the delay and asked the player to continue waiting. The player had reported that no account verification was requested and the withdrawal status hadn't changed. After some time the player had confirmed that the money was paid out. The issue has been successfully resolved.

The player from Italy experienced a game freeze while playing at a two-euro stake, right after hitting the mega jackpot. We determined that the bet was not recorded in the game history, limiting our ability to assist. Despite the player providing screenshots and contacting the casino multiple times, the issue persisted. The player had access to her account and other games but encountered an error with the specific game in question. The complaint was closed as we could not influence the problem with a single frozen game and recommended contacting the game provider for further assistance.

The player from Spain had been waiting for a week for a withdrawal which remained in verification state, despite not having to verify anything. The casino repeatedly assured her the transfer would happen soon but failed to follow through. The player confirmed that the issue had been resolved and she had received her money.

The player from Germany had an issue with a deposit made on the casino Casinia. The amount was debited from their bank but had not been credited to their gaming account. We recommended the player contact their payment provider for an investigation, as the casino usually could not resolve such issues directly. The player later confirmed that the issue had been resolved and requested the case to be closed. The complaint was marked as resolved in our system.

The player from Greece had experienced issues withdrawing €462 in sports betting winnings from Casinia. The withdrawal had been cancelled due to the provider's issue, and the casino had requested a different payment method. The player had been hesitant to provide more personal information and had reached out to customer service without success. After the player's request for mediation, we had asked for clarification on alternative withdrawal methods and account verification. The player then attempted to make a new withdrawal request via her bank account. Despite initial delays and lack of communication from the casino, the player later confirmed receiving her winnings. We had subsequently marked the complaint as 'resolved'.

A Player from Spain had a pending withdrawal request for 100 euros since April 27, 2024, with the casino. Despite assurance from the casino, the withdrawal kept being delayed without resolution. The player stated that his account was not verified as the casino had informed him it did not require verification at that time. After extending the complaint's timer by 7 days, we received no further response from the player. As a result, we could not investigate further and had to reject this complaint.

The player from Austria had requested account closure but hadn't been able to withdraw their funds, totaling 810 Euros, despite constant communication with live chat and email. The first payout request had been made on April 12th, and the casino had yet to oblige per their business conditions of paying out in two to three days. After the player submitted a complaint to us, we had engaged in dialogue with the player to understand the situation better. The player later confirmed that the payout had been successfully made by the casino. We then marked the complaint as resolved in our system.

The player from Poland had been unexpectedly blocked from using bonuses and purchasing items in the casino's internal store with earned coins, all without any explanation. He had been an active player for 10 days and had successfully passed KYC verification. However, after he received a promotional email, the casino declined to grant him the advertised bonus, as well as a prize he had won. We had explained to the player that bonuses were at the discretion of the casino and could be refused without any reason. As this was not an issue we could resolve, we had rejected the complaint.

The player from Austria contested a delayed verification process by Casinia after winning €15,000. The official documents, including an updated bank statement, were continuously rejected without any substantiated reasons. The player experienced several issues with the casino's support team and the verification process, which took almost a month to complete. The casino requested numerous documents and kept prolonging the verification process. After intervention by the Complaints Team, the casino finally verified the player's account and began processing his withdrawals, although the process was expected to take over two months due to the casino's withdrawal limits. The issue was then considered resolved.

The player from Italy had an issue with two pending withdrawals totaling 500€ that had remained unprocessed after two business days. The player later confirmed that the issue had been resolved and the withdrawals had been successful.