Casinia Casino Review

The player from Germany experienced a delay in cashing out winnings. The casino's response to inquiries had always been that they were working on it, surpassing the stated processing time of 1-3 days in their T&Cs. The player also alleged that the casino attempted to debit €500 from his account. After intervention by the Complaints Team, the casino confirmed that the player's pending withdrawal had been processed. The player confirmed receipt of his winnings, expressing gratitude for the Complaints Team's assistance in resolving the issue.

The player from Spain had withdrawal issues with her online casino. Each withdrawal she attempted failed to process and after 3 days, the funds reappeared in her casino account. The casino blamed the bank which the player disputed. We explained to the player that payment methods were influenced by several factors, and suggested cooperation with the casino to resolve the issue. However, the player did not respond to our messages, which led to the rejection of the complaint.

The player from Spain had made two withdrawals totaling €1400. However, the withdrawals were cancelled, with the casino allegedly imposing a wager of x1 on the cancelled money. Even after fulfilling this requirement, the player had not been allowed to withdraw the total amount. The player had also reported difficulties in communicating with the casino, as their support email was invalid and their chat service was automated. After reviewing the evidence provided by the casino, we found that the player had made a new deposit of €60 after the withdrawals were cancelled and the wagering requirement was related to this deposit. Despite the player's claim of a forced wager on the cancelled amount, no evidence supporting this was found. Therefore, we could not assist the player in retrieving the lost funds. The complaint was rejected.

The player from Austria had made a €50 deposit using Klarna, which his bank had confirmed, but the amount did not reflect in his casino account. Upon receiving his complaint, we had advised him to contact his payment provider for an investigation, as the casino typically had limited control over such issues. However, the player had expressed frustration and seemed uninterested in resolving the issue. Despite extending the response time and offering further assistance, the player did not respond. As a result, we were unable to conduct further investigation and had to reject the complaint.

The player from Spain had deposited 100€, received a welcome bonus, and won 1,500€. He had attempted to withdraw his winnings but found his balance had suddenly depleted. The Casino’s customer service had been unresponsive and unclear about bonus policies. We had asked the player to provide more details and any relevant communication with the casino. However, due to the lack of response from the player, we had to reject the case. We were unable to proceed with any further investigation or provide potential solutions to address the issue at hand.

The player from Germany had self-excluded from Jackpottpiraten for 3 years but was still able to deposit funds at Casinia Casino. After he requested a refund due to the ban, he received no response from support. We had reviewed the forwarded communication and confirmed that the player indeed contacted Casinia about his self-exclusion from JackpotPiraten. However, since Casinia was licensed by Curaçao Antillephone N.V., the self-exclusion did not automatically apply. Since we didn't handle complaints related to licensing regulations and policies, we were unable to assist the player in seeking a refund solely based on the casino's lack of a valid license. The complaint was eventually rejected as unjustified.

The player from Germany had been waiting for six days for his bank transfer payout. His account was verified and despite checking with customer service, he kept being told that his withdrawal was 'in final stages'. We had advised the player that withdrawals could take up to 14 days to process and asked him to wait for this period before submitting a complaint. Due to the player's lack of response to our messages and questions, we were unable to investigate further and had to reject the complaint.

The player from Greece had reported a delay in his withdrawal request from the online casino. Despite adhering to the casino's withdrawal limit of 500 Euros, he hadn't received any response from the casino nor was his withdrawal processed. After the Complaints Team had advised him to wait for at least 14 days since the withdrawal request, the player confirmed that his withdrawal had been completed successfully. Consequently, the Complaints Team had marked the complaint as resolved.

The player from Germany had deposited 50 Euros to her casino account but the funds were not credited. Despite having repeatedly reached out to support, she had received the same response without resolution. We had advised her to contact her payment provider and refrain from making further deposits until the issue was resolved. Fortunately, the player informed us that she had received her funds back into her account. We had marked the complaint as 'resolved' in our system.

The player from Italy had been unable to make a withdrawal from his Casinia account despite having a balance of €1,345 due to a technical issue. His attempts to resolve this issue with customer service over a period of five days had been unsuccessful. We had reviewed the case and suggested waiting for the casino to manually process the withdrawal, as this could sometimes take up to two weeks. Despite extending the response period by 7 days, the player failed to respond to our messages. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from Italy accuses the casino of unlawfully closing his account and confiscating his winnings, alleging he broke their terms and conditions by depositing with a card not under his name. The player denies the accusations, and after numerous attempts to negotiate, the casino has defended its decision. We contacted the casino and after reviewing the situation once more, the casino decided to reimburse the player but keep their account closed in accordance with their terms and conditions. The player received their winnings and the matter was confirmed 'resolved'.

The player from Greece faced account closure immediately after initiating the withdrawal process. He sent required documents three days ago and has received no response yet. Casino has provided us evidence that the player is from a restricted country therefore we have rejected the complaint.

The player from Greece had had their account frozen without any reason, which occurred when they attempted to make a withdrawal. The Complaints Team had asked for additional information to better understand the situation, but the player failed to respond. As the player had been active in another complaint regarding the same issue, this particular complaint was closed without the option to reopen.

The player from Germany had complied with all the conditions related to a promised 40% deposit bonus at the casino. Despite being assured her winnings were converted to real money and having initiated a withdrawal, the casino had canceled her winnings and returned only a small portion. The Complaints Team had attempted to assist her by asking for additional information and extending the response time. However, the player did not respond to the team's inquiries, resulting in the complaint being rejected due to lack of further information.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. The player had been trying to verify his account for a month, but his documents were constantly rejected by the casino. He also reported that he was unable to get assistance through live chat as he was repeatedly kicked out. The casino informed us that the player's withdrawal had been delayed due to an incomplete verification process and that the player had continued to play and lost all his funds. As the player had decided to play over his balance before the complaint could be resolved, we were unable to assist further and had to reject the complaint.

The player from Germany had deposited €33 into his Casinia account. The amount had been debited from his bank account but was not reflected in his Casinia account. After a certain period of time, the player confirmed that the casino had resolved the issue and his deposited funds had been credited to his account. Consequently, the complaint had been marked as 'resolved' by the Complaints Team.

The player from Greece had experienced a game freeze during play which had led to the disappearance of his winnings. Despite our request for supporting evidence, such as game history, the player had been unable to provide any. We had extended the response time, but the player had failed to respond. Consequently, due to a lack of evidence and response from the player, we were unable to further investigate the issue and had to reject the complaint.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later informed us that she received her money, so the case could be closed as resolved.

The player from Italy requested self-exclusion due to gambling addiction, but the casino reopened the account immediately without a cooling-off period. The player is now requesting a refund of the 1800 Euros deposited post self-exclusion. Since the player did not explicitly stated that she wished to close her account due to gambling addiction, we had to reject this complaint.

The player from Poland claimed a free spins bonus at Casinia and won 5604.21 zloty. However, their balance fell to zero just 9 days before the wagering requirements were completed. The casino support stated that their department is checking the issue, but the player hasn't received any reply. The complaint was rejected because the player didn't respond to our messages and questions.

Player from Greece won 117.14€ after wagering at Casinia Casino, but the winnings were not converted into real balance and disappeared from his account after 31 hours, despite repeated contact attempts with the casino's support.

The player from Germany reports issues with the casino's website, as it frequently reloads during games, especially when purchasing free spins or seemingly about to win. The player finds this untrustworthy after purchasing free spins for over €2000.

The player from Germany cannot access his account, which has been temporarily blocked for checks for almost a week and a half. His funds are being held in the casino account. We closed the complaint as resolved since the casino restored the bonus, which the player confirmed afterwards.

The player, Brandyy111, had lodged a complaint against an online casino, claiming that the casino didn't take suitable action despite knowing about the player's gambling problem. The player had interacted with a VIP manager from the casino, Vasil, via WhatsApp, discussing the issue and seeking assistance. However, the casino team contended that there was no proof of the player informing the casino about a gambling problem and that expressing dissatisfaction over losses or time spent playing didn't necessarily indicate a gambling problem. The player had subsequently shared a screenshot of a conversation with Vasil that displayed the VIP manager's knowledge of the player's gambling issue, but the casino team had asked for a more verifiable format. The player's accounts with the casino had been shut down six weeks earlier. The player had also alleged that the VIP manager kept offering bonuses despite the player's gambling problem. The casino team had recommended the player to contact the licensing authority for a resolution due to the complexity of the case. The case had remained unresolved, awaiting the regulator's decision. We had reviewed the case and the evidence submitted by both the player and the casino. The screenshots of the WhatsApp conversation revealed conflicting information, and without a verifiable chat history from WhatsApp, we couldn't conclusively verify the authenticity of the claims. Consequently, we had recommended that the player contact the licensing authority directly for a decision. The player did contact the regulator, who replied with a statement from the casino. The player disputed the correctness of this statement and expressed dissatisfaction with the regulator's response. The player thought about hiring a lawyer in Curacao to further pursue the case. The complaint was closed as unresolved, waiting for the regulator's decision, and the player was instructed to update us with any new developments.

The player from Poland had his account blocked without further explanation. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany wagered a bonus of €30. Unfortunately, the winnings were not credited to his account. The issue was successfully resolved as the casino added the missing amount to the player's balance.

The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from Brazil had her account in the casino blocked. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany was accused of breaching the General T&Cs. The casino blocked his account and confiscated his winnings. The issue was successfully resolved as the casino decided to reopen the player's account and reinstated their balance.

The player from Baden-Württemberg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player 'MARQUEZ1990' claimed having had requested self exclusion twice, however, the casino didn't take any action. Later, the player deposited and lost 3,000 EUR and asked once more for self exclusion. The casino blocked the player's account after third request and without offering any assistance. The player was requesting immediate reimbursement of 3,000 EUR and tried to make an agreement with the casino to be paid 2,000 EUR in reimbursement and 1,000 EUR directly but it seemed that the casino wasn't answering. There were no more updates since then.

The player from Germany was experiencing difficulties withdrawing his funds. Unfortunately, the player later informed us he had played his remaining balance down to zero. The case was, therefore, rejected.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had an active self-exclusion in sister casinos due to a gambling problem. The player believes that he should not have been able to register a new account with Cadabrus Casino. The issue was successfully resolved, the player's deposit was refunded.

The player from Canada is experiencing difficulties withdrawing funds because he cannot request the withdrawal via preferred payment methods. The issue was resolved, and the player eventually received his winnings.

The player from Germany had been waiting on multiple withdrawal requests for 14 days, despite the casino's terms and conditions having stated a 3-day processing time. Customer support had repeatedly informed him of delays. After the player's complaint was forwarded to the Complaints Team, they had invited Rabona Casino's representatives to join the discussion. The casino responded by confirming that the pending withdrawals had been paid. The player confirmed the receipt of his withdrawals, and the issue was marked as resolved by the Complaints Team.

The player from Greece had had difficulty withdrawing his winnings of 800 euros from an online casino due to address verification issues. Despite having been a VIP member and having repeatedly requested account verification, the process had remained incomplete for a year. The casino had claimed that the player's bank, Revolut, had blocked the withdrawal due to insufficient address verification. The player had provided all the necessary documents for verification, but the casino had kept asking for additional ones. After a long process of communication and mediation, the casino had finally processed the player's withdrawal. The player had confirmed that he had received his winnings. The complaint had been resolved with the help of the Complaints Team.

The player from Poland had been experiencing ongoing withdrawal issues at an online casino. Despite successful verification and assurance from customer support, his withdrawal requests were continually canceled with the explanation that they were "under review." The player confirmed that his account was accessible, he played roulette and sports betting and did not use any bonuses. The player reported that he had finally received his money. The issue had been marked as resolved.

An Italian player had deposited 150€ into Rabona. After he increased his balance to 1200€, his withdrawal request initiated an account restriction, numerous document requests, and a subsequent account closure. The casino also cancelled his ongoing bank transfer. He wanted to regain access or receive a refund. After a thorough investigation and communication between the player, the complaints team, and the casino, the casino decided to pay out the confiscated balance of the player's account. The player confirmed he received the full amount as promised by the casino. The issue has been successfully resolved.

The player from Austria had been trying to verify his account for two months, but all seven address confirmation documents he submitted were rejected. His identification card and transaction history had been accepted by the casino. The player initially submitted an altered bank statement, which was rejected. He then provided an unedited version but faced continued rejections. After a lengthy back-and-forth with the casino and the mediation of the Complaints Team, it was discovered that the player had mistakenly registered his account with the wrong country of residence. Once this was corrected, the casino successfully verified the player's account and he was able to withdraw his winnings.

The player from Greece had complained about a prolonged withdrawal process. He had experienced difficulties with the withdrawal method, as it had shown a different method (Visa) than what he had used for deposit (Mastercard). He had also mentioned receiving unclear information from live support and non-responsive support emails. The player later reported that the issue had been resolved after multiple interactions with the casino's live chat. We had subsequently marked the complaint as 'resolved'.

The player from Greece had won on a slot game, but the winnings weren't credited to the account and no win record had been made, despite bet records having been registered. The player was awaiting an email explanation from the casino. The player had provided a screenshot of the bet transaction as evidence. The Complaints Team had asked for additional evidence and the complete game history. After some time, the player confirmed that the issue had been resolved and the casino had paid the winnings. Consequently, we had marked the complaint as 'resolved'.

The player from the United Kingdom is facing delays in withdrawing their winnings. Despite placing a withdrawal request on 12/21/2023, as of 12/26/2023 the status is still pending. The casino's customer support advises to wait. The complaint was resolved as the player got paid out.

The player from Brazil had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player initially reported a delay in receiving a withdrawal of 200 BRL, which was later successfully paid by the casino. However, a subsequent withdrawal request of 832.00 BRL faced issues due to a systemic error at the casino's end. Despite the casino's stipulation of a 3-day processing period, the player hadn't received his funds by the fourth day. After our team advised patience and allowed the casino two weeks to process the payment, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as resolved.

The player from France faced account closure after requesting two withdrawals. All requested verification documents were submitted and approved by Rabona before the account was closed. The player informed us that he received his winnings and the complaint was closed as resolved.

The player from Canada is experiencing difficulties completing account verification in the casino. We contacted the casino and found out that the player's account had been verified. Later the casino informed us that the payout has been processed. The player confirmed receiving his winnings and we closed the complaint as resolved.

The player from Greece requested a few withdrawals less than 2 weeks prior to submitting this complaint. They have not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player's account got closed as he did not pass the verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. After an external conversation with the casino, it was ultimately willing to reconsider its decision and decided to pay the player. The player confirmed a successful withdrawal more than 2 months after the withdrawal request was made. The complaint is resolved.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has been blocked after requesting a withdrawal. The casino accused him of opening multiple accounts. The casino responded to the complaint and stated that the player's account had been closed in error. They apologized for the confusion and informed the player that the account was reopened, so they could proceed with making a withdrawal. The player confirmed receipt of their payment and so the issue was resolved.

The player from Poland requested a withdrawal almost three weeks prior to submitting this complaint. The payment was delayed due to issues on the payment provider's side. The player received his funds approximately 6 weeks after the withdrawal request was made. The complaint is resolved.

The player from Hungary is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal a few days ago, but it’s been pending since probably due to ongoing verification. The player later confirmed that she received her winnings, therefore we marked the complaint as resolved.

The player from Germany deposited funds into their casino account but the amount was not credited to their balance. All missing funds were credited to the player's account 2 months later. The reason for the delay is unknown. After the player's confirmation, the complaint was closed as 'Resolved'.

The player from Spain had deposited 700 USDT into the casino, won, and had tried to withdraw a total of 1480 USDT. The casino had limited the withdrawal amounts and cancelled the remaining withdrawal attempts. The player had not received assistance from customer service and had wished to withdraw the remainder. After the player had submitted a complaint, we had asked for more information about the withdrawal issue and the player's account verification status. The casino had responded by stating that the withdrawals were cancelled due to incomplete account verification. Once the account had been verified, the player had been able to withdraw 500 USDT and chose to leave the remaining balance for future betting. The player had expressed satisfaction with the resolution and gave permission to close the complaint.

The player from Poland had his account closed and his winnings forfeited by the casino. We have determined that the casino's actions are against fair gambling codex. We have reopened the complaint as per casino's request. The issue has been resolved successfully.

The player from Austria had his account blocked during verification procedure due to a third-party payment. After we got in touch with the casino and inspected the evidence more closely, the casino agreed to pay the player's winnings and close his account. Thus, the case has been resolved.

The player from Austria is experiencing difficulties withdrawing his winnings due to incomplete account verification. The verification process was succesful and the player will withdraw his winnings in a number of installements.

The player from Romania is unhappy with the withdrawal limits. After the player has accumulated substantial winnings, he found out about €500 daily withdrawal limit. After contacting the casino, the player's withdrawal limit was increased to 1500€ but he still wasn't satisfied with the result. We closed this complaint as rejected as we don't have the competency to change the withdrawal limits of the casino. After reopening the complaint as per the player’s request, the casino provided a satisfying withdrawal option for the player which solved the complaint.

A Finnish player had faced issues with Wazamba Casino, where his winnings were being cancelled without explanation. Despite successful deposits from two different accounts, a 500€ withdrawal to Skrill had been delayed. The player had 606.01€ left to withdraw. The player reported that the casino had not been providing any assistance or suggesting any alternative withdrawal methods. After the player's complaint, the casino had begun processing the withdrawals. Eventually, the player confirmed having received all his winnings. The issue had thus been successfully resolved.

The player from Greece had faced a delay in receiving his withdrawal requested on 17/01/2024. Additionally, 420 euros had been deducted from his earnings, and the reason for this deduction had been unclear. The player had clarified that his account was reset to zero after the deduction and the remaining funds had been lost in gambling. His pending withdrawal had been 500 euros, which was later received. We had confirmed the deduction was in line with the casino's terms and conditions regarding the maximum amount that could be released from a bonus. The player had confirmed the receipt of his withdrawal, successfully resolving the complaint.

The player from Peru had experienced a delay in withdrawal due to account verification issues. Despite her attempts, she had been unable to upload the required documents and had received no response from the casino. After the player's complaint, we had contacted the casino and facilitated communication between the two parties. The casino had confirmed receiving the documents and subsequently verified the player's account. The player then confirmed that her withdrawal had been successful. The issue had been resolved with our assistance.

The player from Peru had experienced repeated delays in her withdrawal request, despite having verified all necessary documents. The casino had attributed the delays to issues with the payment provider, but hadn't provided a solution. The player had been using a verified personal bank account for the transaction. After a series of communications, the casino had suggested alternative banking systems for the withdrawal. Eventually, the player confirmed that she had received her money via her Skrill account, thus resolving the issue.

The player from Singapore had experienced issues with a $25 deposit not reflecting in their Wazamba Casino account. Despite having reached out to the casino's support and finance departments, the player had not received any assistance. This had been the player's first deposit with the casino. However, the issue was eventually resolved and the deposit had been credited to the player's account. We then marked the complaint as 'resolved' in our system.

The player from British Columbia had been unable to withdraw $750 from her Wazamba Casino account due to a one-letter typo in her email address, which the casino had claimed they couldn't correct. After over a month of unsuccessful attempts to resolve the issue, the player contacted us for assistance. In response, we initiated a dialogue with the casino and the player. The casino had offered to manually transfer the funds to the player's bank account. After providing the necessary banking information, the player received her funds nearly two months after her initial complaint. The issue was then marked as resolved.

After playing 'Dracula Riches' on Wazamba Casino, the player from Spain had won 12.50 euros on a free game, which was not credited to her account. However, the issue had been resolved when the casino deposited the claimed amount into her account. We had marked the complaint as 'resolved' in our system.

The player from Berlin had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that point. We had advised the player that withdrawal processing could take up to two weeks and encouraged him to wait for this period before submitting a complaint. We also informed him that delays could be due to unfinished KYC verification or a high volume of withdrawal requests. After extending the complaint resolution period by seven days, the player confirmed that he had received his withdrawal. Consequently, we marked the complaint as resolved.

The player from Spain is facing challenges in withdrawing his winnings of 25000 euros from Wazamba. Even after repeated withdrawal requests and a waiting period of three days per attempt, his funds keep being returned to the gaming account. Following the complaint team's communication with the casino, it was affirmed that the player verification had been successfully completed. The withdrawal is set to be processed in line with the established payout limits. The player has acknowledged receiving the maximum allowed withdrawal for November and anticipates further payouts according to the casino's designated schedule. As per the player's confirmation, this complaint is deemed resolved for the time being. The complaint team has conveyed to the player that should any payout issues arise, and there is a belief that the casino team is not addressing concerns adequately, they are welcome to contact the complaint team again. In such a scenario, the team will reopen the complaint and exert every effort to assist the player.

The player from Nigeria has requested a withdrawal prior to submitting this complaint. However, withdrawals took longer than usual. Later, during the complaint process, the user confirmed that the issue had been resolved. The complaint was closed accordingly.

The player from France had won a 150€ bonus which he had attempted to withdraw. Despite having received assurances from the casino's chat service that it was processed, the player had not received the money. The casino had then claimed some information was wrong but the player was unclear about the exact issues. The player had provided screenshots as evidence. The Complaints Team intervened by setting a timer for an additional 3 days for the casino to process the payment. When no progress was made, the team had reached out to the casino. The casino had then re-credited the winnings to the player's account and apologized for the inconvenience, promising to process the withdrawal request with priority. The issue was successfully resolved.

The player from Greece had a pending withdrawal of winnings due to a rollover requirement from a previously returned deposit. Despite the deposit return having been due to the casino's mistake, the wagering requirement was not removed, which prevented the player from withdrawing his current winnings. The player had explained that he had wagered his deposit multiple times, but the casino insisted on the rollover requirement. We reached out to the casino and they agreed to manually pay out the player's balance. The player then confirmed that he had received his money. The casino had also been asked to remove the remaining wagering requirements for future deposits.

The German player is struggling with the verification process at Wazamba casino. Despite having sent the required credit card proofs for the last six months multiple times, the communication stalls and the casino requests the same documents repetitively. We contacted the casino, and its representative informed us that the transaction history from the bank account was missing. The player emphasized having it sent multiple times before, however after sending it again, they let us know that the account was finally verified, so we closed the complaint as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. After communicating with the Complaints Team, the player confirmed that he had received his winnings. The delay had been due to the casino's requirement for the player to verify his identity. The Complaints Team had marked the complaint as resolved.

A player from Germany is facing difficulties in satisfying the casino's account verification process which requires submission of a 6-month transaction history that should not exceed 5 MB and should be comprised of a maximum of 5 individual files. The player is worried about possible account block and reports being unable to access Live Support. The issue has been resolved successfully.

The player from Australia has an issue with Wazamba Casino concerning a missing $45 bonus. Initially, he won two $45 bonuses from a game but after using one, the other disappeared. He was dissatisfied with the live support's response. The complaint was resolved as the casino issued a bonus to the player in a higher sum

The player from Austria had activated a sports welcome bonus on Wazamba, implemented it to 99%, but had been unable to place more bets. He had tried to contact support but didn't receive a conclusive response, and his bonus was about to expire. The player hadn't activated any similar bonuses from this casino in the past and there were no open bets at that time. The casino had explained that the bonus was stuck due to technical updates and had added the amount to the player's balance. However, the player's account had to pass verification before the withdrawal could be made. The casino had requested documents which the player provided after a delay due to vacation. The casino then requested transaction history from the player's Crypto wallet which was also provided. The casino had informed that the player's total balance was being paid out as per his current VIP level and that his account would remain closed. The player had confirmed receiving multiple transactions amounting to his total balance at Wazamba. The issue with Wazamba had been resolved.

The player from Spain deposited €20 at Wazamba, earned winnings of €520 but has been unable to access their account or withdraw the winnings. The player confirmed his winnings were received and therefore we closed the complaint as resolved.

The player from Germany registered at Wazamba Casino, deposited 800 euros, and won 700 euros. However, the casino has closed their account citing "unfair betting pattern" and has offered a refund of the last deposit. The player is upset and considers this action unjust. We closed the complaint as resolved since the player confirmed receipt of the payment.

The player from Greece was offered a deposit bonus by Wazamba Casino, subsequently, his account was closed, and his winnings were confiscated, citing the violation of Term 6.6.4 regarding account verification. Eventually, the issue was successfully resolved, the player's account was unlocked and the winnings were refunded.

The player from Germany deposited money via CashtoCode at a casino, but the funds are stuck in the 'processing' stage and are not being credited to their account. Player reaching out to the casino's live chat multiple times has only resulted in assurances to be patient. The complaint was resolved as the player's deposit got credited.

The player from France requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's deposit was not credited for over a week. After further investigation, we found out that the player used an incorrect blockchain for their deposit. The casino helped the player with retrieving lost funds.

The player from North Rhine-Westphalia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Saxony-Anhalt has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been blocked due to unsuccessful verification. The casino firstly refused to pay out the player's winnings because of their payment method was used by their friend's account, however the player was able to receive all the withdrawals and the case is resolved.

The player from Germany requested a withdrawal 14 days prior to submitting this complaint. It has not been processed. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's verification failed for an unexplained reason and his account was blocked. Later, about 3 days after inviting the casino to the open thread, the player confirmed that he had successfully received his withdrawal. We consider the complaint resolved.