Platinum Reels Online Casino - Player’s account has been banned.

Dear Erik,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem. Could you please advise which games you have been playing (live games, slots, multiplayer) or is it a sports betting related issue? Was your account fully verified in the past?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, Erik, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Platinum Reels Casino to join us and help us resolve the player's issue.

Hi Erik,

Thank you for taking the time to work with us in order to resolve this matter.

Kindly note that unfortunately, due to negative activity that has been identified, you will not be able to hold an account at the casino.

However, as you have been advised, Platinum Reels Casino has made the decision to refund your deposits which are already on their way to you (if not already received) and are glad that we are able to part ways amicably.

We wish you the very best on your future endeavors and appreciate your co-operation throughout.

Kind regards,

Platinum Reels Team

i would like to advise that I have in fact received my money back via Bitcoin this morning.

i appreciate the refund, but I would really appreciate some disclosure regarding the "negative activity" that was the reason for this issue in the first place-

I did nothing wrong. No fraud, no scam, all of my cards and ID matched my actual identity. I played the games as any normal person would. What negative activity are you referring to?

to be clear, this wasn’t an amicable solution for me. Maybe this is acceptable to you but facts on the case are- I deposited legitimately into your casino, I won money. You blocked my account after winning money, then decided that instead of pay me what I won, you were just going to refund my deposits which was about $500 usd less than my winnings were.

so to conclude it would appear that you don’t like to pay when people win, and instead of just stealing the money all together, you refund the initial amount deposited.

again, I appreciate the refund, but I didn’t play on your site to achieve a refund, I played to win, which I did.

You have given me absolutely zero information as to what negative activity I engaged in that warrants this block and to deny my winnings, that seems unfair to me.

a casino is where people go to play to win. Had I hit a jackpot for 50k would you have done the exact same thing? Deny my winnings and refund my deposit? It’s like either you have to lose to the house or just get your money back when you actually win, there’s nothing casino about that. Customers have no chance of winning and at best can only break back even after a week or more of headaches and arguments about money that’s rightfully mine! Thanks again for the refund but I still feel scammed.

Hi Erik,

It is great to hear that you have received your refund.

As you continue to request information pertaining to your fraudulent activity, this will be shared with you via email as this is not the appropriate platform or forum to discuss this matter.

Take care and all the best. 

Platinum Reels Team

Dear Erik,

We have received information from the casino about the above mentioned negative activity. As per many casino terms, they have the right to close the player's account when they find him risky, some may close accounts even withouth giving the player any reason. We have also received information that the casino will e-mail you about the "negative activity" - which led to their decision to close your account. I hope you will find satisfaction in the refunded deposit even if it's a little bit lower than your winnings. To avoid any misunderstandings in the future, I would recommend you to always complete KYC verification before you deposit in any casino - this could prevent any further complications during withdrawal. Please do not hesitate to contact us if you will come across any trouble in the future, we will glady try to help. We are now closing the complaint as resolved.

Best regards,

Nick

Casino.guru