Vegas2Web Casino - The player's account got banned.

Hi my complaint is regarding my Vegas2web account.I was able to access my Vegas2web account few months ago.I even made a deposit.

But recently when I tried to access my account I couldn't even access their website let alone log in to my account.

Whenever I tried accessing their website so that I could log in to my account there was a page informing me that Access to this website is denied by the owner and IP banned something like that.I Never had any issue like this before.I could access my account before fine without any issue.I didn't know what to do.I couldn't even access their website I wanted to talk to someone at chat support regarding this but I couldn't do it because they banned me from even accessing their website.I couldn't even load their website on my screen so how could I have gotten support?

I had no other option but to use vpn to at least access their site so that I could chat with someone regarding my problem.Even with Vpn I couldn't access my Account but somehow I got hold of someone in chat support.I informed him regarding the issue than he told me my account was banned because of IP missmatch.How could that be possible I have been using same internet connection for last 4years.He informed me Location on my account and location on my device were different.That is ridiculous location has been same I since I registered my account I never moved so How could that be possible?

They were lying definately.So He asked me to send my documents again for reactivation of my account.I sent them my ID and Address proof documents again.After that I got an email from their support team informing to do re verification of my details on chat for my account reactivation.

Since I couldn't even open their chat support without using a vpn I had to use vpn to access the chat support.I provide all my information to the chat agent and he verified them after that he informed me my account was re activated.

So I disconnected the vpn since he told me that my account was active again.I tried to access their website without any VPN so that I could log in to my account but again I had the same page that said Access denied IP banned.The agent lied to me He never reactivated my account If he did than I should have been able to access their website without using any vpn but still I could not access their website.

So I had to chat with them again regarding that but Since they didn't reactivate me account I could not even access their chat support without the vpn so I had to use vpn again to access their chat support.I informed everything to the chat agent again and she told me that me account was my account was reactivated but they banned it again because I used vpn.I tried to make her understand that without the vpn I couldn't even chat with them regarding the issue let alone access my account.But she had no interest in helping me she kept parroting that they banned my account again because I used vpn to chat with them.

There was no other way for me to get hold of their chat support without using a vpn.Before they banned my account I was able to access their website without any VPN.I never used it Never had any intention to use it.However since they banned my account for no reason I didnt have any other option but to use a vpn so that could get hold of their chat support atleast to let them know about the issue.

They banned me for using VPN but I used it not to access my account just to access their chat service so I could talk to someone regarding the Issue.Please Help!

Hello rakeshsingha1991,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegas2Web Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if the casino has show you a proof that you have used a VPN before and that's why your account got blocked? Did you have any remaining balance on your casino account?

Looking forward to your answer.

Regards,

Nick

Hi,

No The casino has not shown me any proof that I used vpn before.They can't show proof because I never used vpn before they banned my account all of a sudden.

After they banned my account than only I used vpn just to get hold of their customer support because Without vpn I couldn't even get their chat support.

I wanted to log in to my account to check my balance because I had deposited an amount few months ago.But I can't tell you since they won't let me access my account If I had a remaining balance or not.

Thank you

Rakesh

Thank you rakeshsingha1991 for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello rakeshsingha1991,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Vegas2Web Casino to join the conversation and participate in the resolution of this complaint.

Dear Vegas2Web Casino,

The player's account has been closed due to the use of a VPN but the player states that they have only done so in order to contact support, having initially been blocked from the site for an unknown reason. Are you able to provide more information?

Kind regards,

Adam

Thank you very much for your kind help.

Hello rakeshsingha1991,

I have been informed by the casino that they have made contact with you and that the issue has since been resolved. Could I ask you to please confirm that this is the case?

Kind regards,

Adam

Hi,

Thank you for the update.Casino has resolved the issue, now I am able access their website and log into my account without using VPN.

I just hope that they don't ban me from their website again.

I really appreciate your help on this matter.

Thank you

Rakesh

Hello rakeshsingha1991,

Thank you for the confirmation, I am glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam