Platinum Reels Online Casino Review

The player from United States had their withdrawal rejected by the bank. Unfortunately, the funds were not credited back to casino account. We’ve reopened this complaint as per the player’s request and the issue has been successfully resolved.

The player from the US is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint, as there is no evidence, that something unfair is going on and the player only wanted to share his experience.

The player from Ukraine has requested a withdrawal of his No Deposit bonus winnings. The casino prompted the player to verify his account, but the status of the verification is still unknown. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Argentina had used the Casino Guru bonus and fulfilled all the requirements. However, the casino had refused to pay his winnings, citing multiple account usage and bonus abuse. The player had contested these allegations, insisting he only had one account and had followed all the bonus rules. He had provided screenshots as evidence. The casino then requested a deposit for user verification. After the player complied, the casino paid out his winnings.

The player from Illinois had experienced difficulties withdrawing his winnings via Bitcoin from an online casino. Despite having completed the required 30x playthrough, the casino had provided varying reasons for the delay, including a down Bitcoin processor and a review of his account by the Finance Department. After the Complaints Team had advised the player to wait for two weeks for the payment process, the player had confirmed receiving his payment. The Complaints Team then marked the complaint as resolved.

The player from Texas has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that they received the winnings and the complaint was closed as resolved.

The player from United States has deposited money into his account but the funds seem to be lost. The casino investigated the situation and found out that the deposit was lost in the Bitcoin system, they credited the deposit to the player's account and the issue was resolved.

The player's account got banned for using a VPN. The player stated that access to their account was initially blocked for an unknown reason, so they used a VPN to be able to access the website and contact support. A short time after the complaint was submitted, the casino informed us that they had made contact with the player and the issue had since been resolved. The player also confirmed this so the complaint was closed.