888Starz Casino - The player struggles to verify.

they block me from withdrawing the funds for supposed security reasons. They demand proof and a payment photo card. this is a defi casino so full anonymity. There is no mention of kyc and blocking in the rules.

Hello tbo88pl,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888Starz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process is a common procedure in almost every single only casino and if details are all correct the process should not be problem at all.

Looking forward to your answer.

Regards,

Nick

Dear tbo88pl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.