7BitCasino - Player’s withdrawal is delayed due to wagering disputes.

I deposited $6000 worth of BTC in to 7bit casino and gambled quite a lot and ended up up winning about $18,000. Upon attempting to withdrawn I was notified:

Please kindly note that according to our Terms and Conditions (p.10.Anti-Fraud Policy), money deposited in the casino must be used for gaming activity only. Due to this, all deposits need to be wagered at least 3 times, and table/live games at least 10 times playing real money. Currently, you have 29617 USD amount left to wager х10.

I contracted support because that did not seem accurate:

Thank you for contacting us! The support agent will be with you shortly. ⏳

Hey there! I'm Maeve. Let's make sure your experience with us is nothing short of amazing!🌟

Hi, I got rejected trying to cash out: lease kindly note that according to our Terms and Conditions (p.10.Anti-Fraud Policy), money deposited in the casino must be used for gaming activity only. Due to this, all deposits need to be wagered at least 3 times, and table/live games at least 10 times playing real money. Currently, you have 29617 USD amount left to wager х10. It doesn't seem accurate to me based on how much I was betting. Can you confirm my deposit amount, my total amount of bet so far, and the breakdown of sum of bets by game?

Working on your request, wait several minutes.🔍

Thanks

Thank you for the waiting! Please be aware that each deposit must be wagered for a quantity that is three times greater than the deposit. You still have 29242 USD from the bet.

What does that mean, my deposit was 6000 right? So in total I need to gamble 18k?

how is the amount left to bet higher than my deposit

As I see, you played the table games, so your wager is x10

I play a very small amount of table games, like < $1000 of bets

I am sorry, but according to the terms and conditions of our casino, every deposit has to be played with the x10 wager.

That doesn't make sense, It would make sense that the sum of table games (at a rate of 10x) and slots (at a rate of 3x) must be cycled. Which I have done

As you play table games, the wager x10 is necessary

Ok, I'm going to open a complaint on casino guru

Read

It is so upsetting for us to hear that you have such an impression of our casino. I want to inform you that we are a licensed project and work under the laws of Curaçao and we always honest with our customers.

Hello mikehershey32,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7BitCasino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Was this your first deposit into the casino?
• When was the last time you spoke to the casino and what was it about?

Please note that if you did play live games/table the wagering is correct - you can also check it in their terms and conditions: https://7bitcasino.com/terms-and-conditions

Looking forward to your answer.

Regards,

Nick

I did play a small amount (like maybe 2% of my total bets) of table games. These terms seem unfair to the player and clearly designed to increase 7bit's profit margin rather than prevent money laundering. If it was to prevent money laundering I would expect them to have equal bet requirements for both. I've played many other casinos and never seen such terms. Bitstarz for example has a 1x requirement, and other sites like fortune jack and wild.io I've never encountered any limit.

I am fine to close the case, since the terms are stated and they are following their own terms. But I find the terms themselves problematic and recommend lowering their safety index and adding this a drawback on their review page

Currently your review of 7bit says:

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of 7BitCasino during our review.

Hello mikehershey32,

Would it be possible to forward your full betting history from the casino or request it from them for further review?

Will be awaiting your response.

Regards,

Nick

Dear mikehershey32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.