The player from India successfully deposited 24,999.99 on December 29, 2024; however, the funds are not credited to their BC game account. Despite submitting an appeal ticket, the issue remains unresolved.
BC.Game Casino - Player's deposit has not been credited.
Amount: 24,999 INR
BC.Game Casino
Safety Index:Above averageSafety Index
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7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 4h 25m 3s
Case summary
19 hours ago
Public
Public
yesterday
I deposited 24999.99 on 29 December 2024 at 8.08 pm
And the transaction is successful but not credited into my bc game account .I made a apeal ticket but continues failed
Public
Public
23 hours ago
Dear yahyamanzoor924,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Casino Guru is examining the case
