The player from the United States had raised concerns about unclear betting calculations at 7BitCasino. Despite bringing up the issue, the casino had dismissed the claim. The player had noticed discrepancies between his bets and the casino's calculations. However, he hadn't saved any snapshots of the conversations with the casino. After a thorough review of the player's bonus history and the casino's bonus terms and conditions, the player had admitted to a possible misunderstanding of the bonus restrictions. We had asked the player to provide his full game history for further investigation. Unfortunately, since the player had already played down his balance and did not stop when the discrepancy occurred, we were unable to reinstate his balance. The complaint was rejected.
7BitCasino - Player alleges incorrect bet calculations.
Amount: $1,081
7BitCasino
Safety Index:Very highOther
REJECTED
Case summary
This happened to me awhile ago and when I confronted 7bit casino about the issue they told me that all bets add up and that their is no issue but it’s been eating at me cause how many people has this happened to not expecting any resolution but hopefully some awareness to the issue I will submit my screen of the transactions that day and hopefully you guys see what i see and I’m not just being crazy
Dear rasxx5150,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offer when placing your last deposit? If yes, forward its link or name when replying, please.
If there’s any relevant communication, forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
No promo was used at the time I won if you look at the time stamps between the bets I circled it shows only a 3 second gap the deviation took place brought this up to the casinos attention all they said was all bets adds up and sorry and they ended our conversation felt very intentional and dishonest
I have noticed 7bit casino has been editing my transaction history showing 6-12-23 has being my first deposit all prior history is gone.maybe they are system updates.
Is there any relevant communication, rasxx5150, that you'd like to forward to me before we will contact the casino directly?
I'm glad you found the right communication and shared it with me. Can you confirm that you haven't received any Free Spins before this happened? The screenshot indicates you were playing with an active bonus, and your winnings were capped to the maximum cashout after you finished the bonus wagering. Could you also send over a screenshot of your bonus history, if possible?
Sent you emails of the info you have requested also I cannot confirm that I wasn’t restricted by a bonus after reviewing my bonus history so I do apologize for my previous incorrect prior statement sorry for the inconvenience that might of caused thank you and have a wonderful evening
After carefully reviewing their bonus terms and conditions unfortunately I’m left with a lot more questions than answers and you can never have too much transparency so I’m gonna post what I have to make a case in the order it all happens starting with deposit + 
as policy states if you deposit and collect free spins the max you can cash out is $100.00 usd after meeting wager requirements so where does this amount come from
why $125.00 if my deposit is added it should be $129.93 so where did they get that amount also add the money is pulled while I’m actively playing a game not at time of withdrawal.Now at the time of withdrawal
I withdrew $200.00 but if I’m correct shouldn’t I be bonus restricted to $100.00 this probably ain’t good for my case but the amount of inconsistency should be addressed if we are gonna follow policy. I live chat the same day asking casino for an explanation about the discrepancy got a response saying all bets add up and what’s the issue I wish I had those screen shots but I don’t left feeling frustrated I decided to just give it a break and try agian later.next day I emailed the casino about this discrepancy asking for an explanation here’s there responseCould you please advise how much is your active balance now? I can see that you didn't stop playing right after the incident. Have you accumulated any winnings afterwards, please?
Yeah I didn’t even notice the discrepancy until a little while later there was no glitch or anything I noticed it after I went to leave the game and then I wasn’t sure how to proceed with the issue I was just gonna let it go at first because casino customer service can be very difficult to the point where it can be very frustrating and you ask yourself is it worth it.but I do enjoy 7bit casino so I still continue to be a customer but I play with lessons learned if you win big go straight to withdraw no hanging out
i hold a zero balance with them now I have decided although I enjoy their website trust has now became a big issue and the more I explore the world of online gambling the more I learn fairly new to all of this.and had no idea how huge it is.
Also now that I’m starting to understand the casino lingo when it comes to bonuses and policy I was mind blowin when I reread their terms and conditions last night on deposit fs I thought I understood it then. I was clueless to how I understand it now.
this is only my opinion but online gambling has came along way and has so much more potential it could be the next best thing to sliced bread we should not need a online casino policy and t&c for dummies this industry really needs to start focusing on being clean cut clear and dry for it to advance to the next level of entertainment casinos need to focus more on protecting assets and less time on policy and t&c riddles for customers to figure out.it will make this more enjoyable for everyone.
Please understand that since you played down your balance already and didn't stop when the discrepancy happened it will be very difficult to reinstate your balance. Could you please request your full game history from the casino and forward it to petronela.k@casino.guru? Thank you.
i want to thank you guys for your time and effort on this issue.this was smooth move by the casino that if they can tap your balance without any game disruption and you don’t catch it and keep spinning the reels it makes your complaint null and void allows an open door for these business to get away with it with no consequences to their businesses if this issue brings awareness to this it will have served purpose agian thank you for your time
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
