The player from Portugal won approximately €1500 and made three withdrawals of €500 each, but it has been 14 days since the first withdrawal, and he has not received any funds. Despite having a verified account and successfully processing previous withdrawals, he continues to receive the same response from customer support regarding the delay.
Malina Casino - Player's winnings are delayed for withdrawal.
Amount: €1,500
Malina Casino
Safety Index:Very highSafety Index
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9.0
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Case opened
Current status
Waiting for Casino Guru to reply
5d 4h 31m 50s
Case summary
2 days ago
Public
Public
3 days ago
Translation
Good afternoon.
On December 19, 2024, I won approximately €1500 at this casino. Since I have a withdrawal limit of €500 per day, I withdrew €500 on the 19th, €500 on the 20th, and €500 on the 21st of December, 2024. As of today, it's been 14 days since my first withdrawal, and I still haven't received anything.
My winnings were achieved without any associated bonuses, the deposit was made through MB Way, and the withdrawals were made via bank transfer.
Today, once again, I went to the chat and was informed, once again, that everything is fine with my account and I will receive the amounts as soon as possible.
My account with this casino is verified and I have even made previous withdrawals without any issues. Can you help me?
Thank you
Automatic translation:
Public
Public
2 days ago
Dear Knotz12345,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please share screenshots of your withdrawal requests?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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