HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,620Opened774Unresolved5,515Resolved13,154Rejected22,177
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Casino Heroes - Player’s deposit has never been credited into her account.

Resolved Submitted: 07 Jan 2021
Disputed amount: €150
Safety Index 4.2 Low
Our verdict Other

Stay Lucky Casino - Player’s highly dissatisfied with this casino.

Closed Submitted: 07 Jan 2021
Disputed amount: €2,271
Safety Index 2.0 Very low
Our verdict Failed self-exclusion

Slot10 Casino - Failed self-exclusion.

Unresolved Submitted: 07 Jan 2021
Black points: 300
Disputed amount: €2,450
Safety Index 3.1 Very low
Our verdict No reaction policy

Ares Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 07 Jan 2021
Black points: 22
Disputed amount: €200
Safety Index 2.9 Very low
Our verdict Player stopped responding

Coduca88 Casino - Player is not satisfied with casino services.

Closed Submitted: 07 Jan 2021
Disputed amount: 122,222 Rp
Safety Index 6.5 Fresh casino
Our verdict Player stopped responding

Casinochan - Player’s withdrawal has been delayed.

Closed Submitted: 07 Jan 2021
Disputed amount: €1,008
Safety Index 7.5 Above average
Our verdict Other

Stoiximan Casino - Player complains that he didn’t win anything.

Closed Submitted: 06 Jan 2021
Disputed amount: €15,000
Safety Index 9.8 Very high
Our verdict Unjustified complaint

Roo Casino - Player’s winnings have been confiscated.

Closed Submitted: 06 Jan 2021
Disputed amount: A$1,800
Safety Index 3.2 Very low
Our verdict No reaction policy

Spin Million Casino - Player’s winnings from promotional play have been voided.

Unresolved Submitted: 06 Jan 2021
Black points: 21
Disputed amount: €350
Safety Index 2.8 Very low
Our verdict Unjustified complaint

V.Vegas Casino - Player’s account has been blocked.

Closed Submitted: 06 Jan 2021
Disputed amount: 20,000 руб
Safety Index 9.8 Very high
Show more complaints (+10)
Showing 39,281 - 39,290 of 41,620 complaints
1...3,928 3,929 3,930...4,162
Go to pageof 4,162 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Fury of Anubis_Push notification
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!