The player from South Africa expresses disappointment with Betfred due to unfulfilled promotional promises of 20 free spins and inadequate customer service. Despite providing necessary evidence and making multiple follow-ups, she has not received the promised spins nor a satisfactory resolution, leading to frustration.
Betfred Casino ZA - Player's promotional offer has been ignored.
Amount: R40
Betfred Casino ZA
Safety Index:HighSafety Index
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8.9
Betfred Casino ZA has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
5d 1h 25m 36s
Case summary
2 days ago
Public
Public
3 days ago
I am deeply disappointed with Betfred's handling of their promotional promises and customer service. Despite making the qualifying deposits and providing all necessary screenshots and evidence, I did not receive the promised 20 free spins on Wolf Gold and the additional 20 free spins on another game.
After multiple interactions with customer service representatives and further escalation, I still have not received the promised spins nor any satisfactory resolution. Instead, Betfred has blamed me and ignored my concerns, despite my repeated follow-up attempts.
This experience has been incredibly frustrating and inconvenient. I urge potential customers to be cautious and consider my experience before engaging with Betfred. Their failure to honor promotions and provide adequate customer service is unacceptable, and it is essential for Betfred to be held accountable for their commitments.
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2 days ago
Dear Melscott,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betfred Casino ZA.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share the promotion you wish to participate in?
- Could you please explain exactly what the casino blamed you for?
- Could you please share with me your communication with the casino from your attempts to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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2 days ago
Dear Melscott,
Do I understand correctly your brother has the account in this casino and the issue with the casino, and not you?
Casino Guru is examining the case
