1xSlots Casino - Player’s withdrawal has been delayed.

I tried to make a withdrawal on the 7th of December. It was approved and today, 28th of December, I haven't received a single cent of that cash.

I contacted them by e-mail SEVERAL TIMES and all they say is they are trying to fix the problem. What fix? It's very simple: JUST PAY ME MY MONEY.

Untrustworthy casino, dishonest and fake. They're a scam, they're just trying to get all the money from deposits they can get.

23 (!!!!) exchanged e-mails, 21 days and STILL NO FIX.

Don't trust these scammers, don't make the same mistakes I did.

Dear joaof,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xSlots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was this your first payout from the casino?
• Have you used the same bank account for withdrawals and deposits?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.