1xSlots Casino - Player’s struggling to complete account verification.

After depositing more than 30 times, I was able to earn and withdraw money. Question that later I charge balance and they blocked me asking for validations... They tease you asking for any nonsense in different emails in order to reject it for bad image and so on all the time... this is a scam luckily I only lost 5000ars. But beware! THEY ASK YOU TO SEND THEM PHOTOS OF YOUR CREDIT CARDS. DO NOT DO IT. YOU ALREADY HAVE YOUR DOCUMENTS, THAT IS ILLEGAL IN ANY COUNTRY. THIS INFORMATION CANNOT BE REQUESTED. I WILL SUE THEM.

Dear elviobortule15,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided? Which documents have been accepted and which have been rejected?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello, I understand your kyc but it is disrespectful to have to answer 30 emails for a validation, you can ask for what you want but you can't ask for it all together? Aren't they serious? Who can think of that they have to send me 15 emails to request requirement by requirement. Also, why don't they request it before depositing and that's it? You can't ask for photos of credit cards, I'm going to argue it to death.

Now a lot of KYC a lot of KYC but Ami stole my bet and they don't take care of it. Isn't it that they are serious and that is why so much validation? Where is my money? I bet they didn't distribute it to me and they screwed up my money when I talk to them they tell me that you can win and others can't that I try in another game... THEY STOLE ME AGAIN THIEVES!

Thank you very much for your reply, elviobortule15. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Moreover, would you be so kind as to explain in more detail the part with stolen money? Has your balance disappeared? Or did you manage to lose all your winnings?

Thank you in advance.

I explain in detail the subject of STOLEN MONEY, in the bet as it is in the photo he accepted my bet and did not distribute it to me. After that I don't get my money back, that's theft, fraud, malfunction, poor control... I don't know how to call it and understand it however you want.

No matter how many times I publish it, they are not going to give me a ball... by email from the casino they do not respond to me anymore... by message from their page they tell me to contact by email... in short, everything relatively is a Robbery!!

Those who play at 1xslot.com be careful because they are not responsible for their mistakes and you want to pretend to be a bolu do... have a good life and serve them for remedies!

I am sorry, but I don't see any clear explanation of what happened to your winnings anywhere, however, it may be just an issue caused by Google Translate which is used to translate all messages in this thread and it is not always reliable.

Do I understand correctly that after placing a bet you won, but the winnings have not been credited to your casino account? How many times did this happen?

If you look at the photo I uploaded you don't have to be very smart to understand what happened. Take it and understand what you want for me it's already the same. In any case, if I uploaded it here and so that people can see it, put the money that they stole from me in their butt

Ok, I understand. Could you please forward the game history from this session to kristina.s@casino.guru?

Have you tried contacting the casino regarding this situation? Please forward all the relevant communication between you and the casino to my email address. Alternatively, you can post it here. Thank you in advance.

Dear elviobortule15,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.