Yabby Casino - Player's account restricted after attempting withdrawal.

I deposited like $124.23 with a 1000% match bonus, 10x playg through 5x max cash out. I was able to meet the Playthru requirements and I went on to withdraw my max cash out like I have before. I use this coupon at least once a week and I have lost many times using this coupon. The previous week I won with it, and then this week I was able to win however, it was taking a long time for my withdrawal and typically they have it done within 15 minutes. when I went to request information about why it was taking so long they said it was just a long que but then my sign in was being blocked. It says the player has restricted at this time. I've sent many emails to them after receiving the confirmation of withdrawal request and have yet to hear back from them. My guess is they didn't want me to use the coupon that was Approved by them typically in the past if they didn't want me to use a coupon, they just won't honor it but they honor it. Now it's been a few days and nobody will discuss it with me. Nobody will answer me. Nobody will let me know why, and they won't even return my deposit. What really irritates me is how many times I've lost there. I've lost thousands of dollars to them and then they ghosted me after winning two days maybe three days in a row it is preposterous I am beyond upset and what's worse is nobody even has respect to talk to me. Please help me get this resolved.

Dear chriswith03,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you currently don't have access to your casino account?
• Could you please clarify when exactly you made the last successful withdrawal?
• Did you pass the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, my latest withdrawal was the previous day since you can only withdraw once daily. I am restricted still and have been since they didn't pay the withdrawal. Which is strange because I've come to expect them really fast but not this time also I did the KYC and have been playing there and withdrawing for a long time. Thank you for your help!

Thank you very much for your reply, chriswith03. Could you please advise which games you played with the bonus - slots, live casino, sports betting, etc.?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I actually played all slots per the requirements of the bonus. I'll send you the information later for emails. The nerve of these people after all the money I've lost through the years, they just flipping ghosted me!

Thank you very much, chriswith03, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello chriswith03,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Yabby Casino representative to join this conversation and participate in resolving this complaint.

Dear Yabby Casino,

Could you comment on this?

Thank you in advance for providing the information.

Today I received an email from the Casino stating there was an error on their end and they apologize for temporarily deactivating my account. they were going through my account and problems I suppose I don't know. My account is now active and they allowed me to proceed with a cash out. As it stands right now, the cash out is in the final step, waiting to be sent to my wallet. In the past once it got to this point it is always shown up and I expect no different here. They did pay me the $621.15 after all. Thank you so much for your help. I appreciate your time. I don't believe I would've had this, resolved without your help!

Hi chriswith03,

Hi Stefan,

Thank you for reaching out to us.

Please note that there was a system issue that necessitated the temporary deactivation of the player's account. However, as previously mentioned by the player, we have rectified the situation, and the player's payout request of $621 has been promptly processed. We extend our sincere apologies for any inconvenience caused and believe that this resolution will meet the player's satisfaction.

Should you have any further concerns or require additional information, please feel free to contact us without hesitation.

Best Regards,

James Peterson

Yabby Casino

Hello chriswith03,

Could you confirm if you have received the payment of 621.15$?

I'll be awaiting your reply.

Dear chriswith03,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm sorry, yes I did indeed receive the payout!

Thank you again!

Dear chriswith03,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan, Casino.Guru