HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,300Opened949Unresolved5,109Resolved12,366Rejected20,876
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Royspins Casino - Player feels enticed to gamble after 'self-exclusion'.

Resolved Submitted: 07 Dec 2023
Disputed amount: €3,000
Safety Index 8.6 High
Our verdict No reaction

Ozarkbet Casino - Russian player's account blocked without payout.

Unresolved Submitted: 07 Dec 2023
Black points: 218
Disputed amount: $306
Safety Index 3.9 Low
Our verdict Unjustified complaint

Löwen Play Casino - Player’s payout is incomplete.

Closed Submitted: 07 Dec 2023
Disputed amount: €200
Safety Index 9.7 Very high
Our verdict Other

WestCasino - Player's bonus vanished after deposit.

Closed Submitted: 07 Dec 2023
Disputed amount: $22
Safety Index 8.0 High
Our verdict Case closed

Truenorth.bet Casino - Player's withdrawal of winnings is delayed.

Resolved Submitted: 07 Dec 2023
Disputed amount: $368
Safety Index 5.8 Below average
Our verdict Player stopped responding

Verde Casino - Player disputes account closure for fraudulent activities.

Closed Submitted: 07 Dec 2023
Disputed amount: $170,000 ARS
Safety Index 9.4 Very high
Our verdict Unjustified complaint

Smokace Casino - Player’s winnings have been confiscated.

Closed Submitted: 07 Dec 2023
Disputed amount: €241
Safety Index 9.4 Very high
Our verdict Unjustified complaint

WinDetta Casino - Player finds difficulty in self-exclusion process.

Closed Submitted: 07 Dec 2023
Disputed amount: 5,500 zł
Safety Index 9.0 Very high
Our verdict Player stopped responding

888 Casino - Player is facing a withdrawal delay due to payment method issue.

Closed Submitted: 07 Dec 2023
Disputed amount: £1,500
Safety Index 7.3 Above average
Our verdict No reaction

Hand of Luck Casino - Player struggles with addiction but casino won't close account.

Unresolved Submitted: 07 Dec 2023
Black points: 761
Disputed amount: £1,450
Safety Index 4.1 Low
Show more complaints (+10)
Showing 24,761 - 24,770 of 39,300 complaints
1...2,476 2,477 2,478...3,930
Go to pageof 3,930 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.