Tez888 Casino Review

The player from India had had his winnings forfeited. He had contacted the Complaints Team for assistance, but had failed to respond to their queries for further information about his case. Due to his lack of response, the team had been unable to investigate the issue further and hence, the complaint had been rejected.

The player from India had reported that his deposit of Rs. 30000 on 16/03/2024 had not been credited to his Tez888 casino account and that customer support had been unresponsive. We had advised the player to contact his payment provider for an investigation, as the casino would have had limited ability to assist in this case. We kept the complaint open for a month for updates. The player later confirmed that the deposit amount had been received. We then marked the complaint as 'resolved'.

The player from India had requested a withdrawal prior to submitting his complaint, but unfortunately, his winnings had not been received at that time. After the complaint was submitted, the Complaints Team had advised him that withdrawals might take a few days or even weeks to be fully processed, and had suggested that he wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that he had received his withdrawal the day after his complaint was filed. Following this confirmation, we had marked the complaint as 'resolved' in our system.

The player from India had requested a withdrawal but had not received the funds. The Complaints Team attempted to investigate the issue, asking for additional details such as account verification status and withdrawal request timing. Despite extending the response deadline, the player did not provide the necessary information. Consequently, we were unable to further investigate and had to reject the complaint.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player stopped responding to our questions and comments, so we rejected the complaint.