HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,300Opened949Unresolved5,109Resolved12,366Rejected20,876
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction policy

PlaySQR Casino - Player's account blocked after KYC submission.

Unresolved Submitted: 07 Dec 2023
Black points: 41
Disputed amount: 8,795 INR
Safety Index 4.6 Low
Our verdict Player stopped responding

Metaspins Casino - Player's account blocked after deposit confirmation.

Closed Submitted: 07 Dec 2023
Disputed amount: €20
Safety Index 8.5 High
Our verdict Case closed

Zinkra Casino - Player's withdrawal is delayed.

Resolved Submitted: 07 Dec 2023
Disputed amount: €9,694
Safety Index 7.8 Above average
Our verdict Case closed

BetCoco Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 07 Dec 2023
Disputed amount: €80
Safety Index 6.7 Above average
Our verdict Case closed

The Pokies Casino - Player's winnings sent to an old closed account.

Resolved Submitted: 07 Dec 2023
Disputed amount: A$9,000
Safety Index 2.8 Very low
Our verdict Player stopped responding

GuruPlay Casino - Player wants to close their casino account.

Closed Submitted: 07 Dec 2023
Disputed amount: $1 ARS
Safety Index 4.7 Low
Our verdict Player stopped responding

1win Casino - Player’s withdrawal denied and not refunded.

Closed Submitted: 06 Dec 2023
Disputed amount: $20,000 CLP
Safety Index 8.5 High
Our verdict Other

MyStake Casino - Player's account and winnings are frozen.

Closed Submitted: 06 Dec 2023
Disputed amount: €600
Safety Index 9.6 Very high
Our verdict Player stopped responding

Leon Casino - Player struggles with ongoing account verification issues.

Closed Submitted: 06 Dec 2023
Disputed amount: €55
Safety Index 1.1 Very low
Our verdict Player stopped responding

Suprabets Casino - Player’s account with 700€ deposit has been blocked by Suprabet.

Closed Submitted: 06 Dec 2023
Disputed amount: €700
Safety Index 4.6 Low
Show more complaints (+10)
Showing 24,771 - 24,780 of 39,300 complaints
1...2,477 2,478 2,479...3,930
Go to pageof 3,930 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.