HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,301Opened860Unresolved5,416Resolved13,017Rejected22,008
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Galactic Wins Casino - Player's winnings confiscated due to unclear bonus terms.

Resolved Submitted: 04 Mar 2024
Disputed amount: €99
Safety Index 6.4 Below average
Our verdict Unjustified complaint

Flappy Casino - Player’s account suddenly closed at Flappy Casino.

Closed Submitted: 04 Mar 2024
Disputed amount: €1,100
Safety Index 8.2 High
Our verdict Case closed

ZotaBet Casino - Player's withdrawal delayed and account closure request ignored.

Resolved Submitted: 04 Mar 2024
Disputed amount: €2,000
Safety Index 7.9 Above average
Our verdict Player stopped responding

Royal Reels Casino - Player believes that their withdrawal has been delayed.

Closed Submitted: 04 Mar 2024
Disputed amount: 635 USD₮
Safety Index 8.3 High
Our verdict Player stopped responding

JeetCity Casino - Player's €5,000 withdrawal has been delayed.

Closed Submitted: 04 Mar 2024
Disputed amount: €5,000
Safety Index 2.4 Very low
Our verdict Player stopped responding

Silverplay Casino - Withdrawal of player's winnings has been delayed.

Closed Submitted: 04 Mar 2024
Disputed amount: €1,300
Safety Index 5.4 Below average
Our verdict No reaction

Mystino Casino - Player's winnings confiscated, account closed.

Unresolved Submitted: 04 Mar 2024
Black points: 658
Disputed amount: $4,001
Safety Index 2.9 Very low
Our verdict Case closed

Joker8 Casino - Player's withdrawal is cancelled and can't log into the account.

Resolved Submitted: 04 Mar 2024
Disputed amount: €220
Safety Index 8.0 High
Our verdict Other

BetOnRed Casino - Player from Poland has account suspended amidst withdrawal attempts.

Closed Submitted: 04 Mar 2024
Disputed amount: 11,808 zł
Safety Index 8.2 High
Our verdict Insufficient evidence from player

HitNSpin Casino - Player experiences issues with a game.

Closed Submitted: 04 Mar 2024
Disputed amount: €1,000
Safety Index 9.8 Very high
Show more complaints (+10)
Showing 24,751 - 24,760 of 41,301 complaints
1...2,475 2,476 2,477...4,131
Go to pageof 4,131 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Fury of Anubis_Push notification
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!