ZotaBet Casino Review

The player from Austria had experienced issues with the withdrawal of 3,000 Euros from ZotaBet. Despite having been fully verified and making multiple requests, the withdrawal status had remained 'In Progress' since February 13. The player had been advised to wait for two weeks before escalating the issue. Later, the player reported that all three requests had been cancelled due to a technical problem and had been asked to request the payout again. Eventually, the player confirmed that the payment had been successfully completed. We had marked the complaint as 'resolved' following the successful resolution of the withdrawal issue.

An Australian player had attempted three withdrawals of $100 each, but they were all rejected due to identification verification issues. Even after addressing these issues and contacting customer support, the funds had still not been returned. We had asked the player for more information to assist with the investigation, but received no response. Consequently, we were unable to further investigate the issue and had to reject the complaint.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received at that point. Initially, she had faced issues with the withdrawal process and had received no response from the casino's support team. After she submitted her complaint, she was asked by the casino to upload a selfie with her ID for verification. Following this, her withdrawal was approved, and she received her winnings after a delay of 15 days. The player had expressed dissatisfaction with the long withdrawal process but confirmed receipt of her winnings and requested that the complaint be closed. The complaint had been successfully resolved by our team.

The player from Germany had encountered difficulties during the verification process at the online casino as the casino needed to verify a March deposit not visible in the Mifinity account's transaction history. Despite having provided a complete transaction history and a wallet screenshot, the casino had rejected the evidence due to the absence of the player's name. The player later confirmed that his account had been verified after submitting a selfie with an ID and a paper bearing the casino's name. However, he was then awaiting payout. We had kept the complaint open until the successful withdrawal confirmation, but due to a lack of response from the player, we had to reject the complaint.

The player from Quebec is having difficulties withdrawing $1500 from the casino. After producing multiple documents, the casino is now asking for a payment of $552 in order to process the withdrawal. The complaint was rejected as the player stopped responding.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Montenegro registered and deposited 800 euros into Zotabet, assuming they accepted players from Montenegro. After an account block due to a policy change, she is struggling to withdraw his balance of 850 euros as her emails receive only automated responses. We ended up closing the complaint as resolved because the casino refunded the player with their remaining balance.

The player from Germany hasn't received a bonus despite making a deposit and following instructions to receive a welcome offer. We rejected the complaint because the player clearly wasn't eligible for this bonus.

The player from Australia faces repeated rejections of withdrawal requests due to additional document requirements. The casino processed the last withdrawal in May 2023 but rejected the following attempt in June 2023, leading to the player losing it all. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from Germany won from a bonus in the casino and after completing wagering requirements of the bonus was asked to complete additional wagering of his deposit. We closed the complaint because the player stopped responding.

The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Kazakhstan faced issues with two withdrawal requests made on 09/19/2024 and 09/24/2024, totaling 702.9 USDT. After completing KYC verification, the player was informed of additional security checks, and despite repeated communication with the VIP manager, the requests remained unprocessed and under review. The player was frustrated with the delay and wanted to file a complaint regarding the situation. The issue was resolved when the player confirmed receipt of the funds, leading the Complaints Team to mark the complaint as 'resolved'.

The player from Poland has deposited 1400 USDT on 0xbet and is facing a frozen withdrawal of 470 USDT despite being a VIP member advertised for fast withdrawals. The player’s KYC is completed, and multiple attempts to resolve the issue through emails and live support have yielded no response. After further communication, it was confirmed that the player received the winnings, and the complaint was marked as resolved.

The player from Russia had their account blocked despite verifying their identity and was promised a refund of 290 USDT within 7 business days. However, their requests were ignored, and emails went unanswered. The issue was eventually resolved, and the player received their money back. The complaint was marked as 'resolved' in the system.

The player from Thailand attempted to withdraw 830 TRX (around $96) after fulfilling the casino’s wagering requirements. Although the withdrawal status was marked as 'approved', the funds were not sent due to an alleged technical error in the payment system. The issue persisted for three days. The funds were eventually received after 11 days without notice or explanation from the casino. The complaint was marked as resolved by us.

The player from Bulgaria had been trying to withdraw his winnings for 20 days, but the casino wouldn't allow him. The player confirmed he had passed KYC verification and did not use any bonuses. He contacted the casino multiple times without a resolution. After involving us, the casino representative resolved the issue, and the player successfully withdrew his funds. The complaint was marked as resolved.

The player from the Netherlands had created a second account on 0xbet after he lost access to the email and phone linked to his first account. Despite his suggestions to remove 2FA from the first account to regain access, the casino had ignored these requests. The player had been able to deposit on the second account, but his withdrawal requests were met with unresponsive customer service. After some time, the casino had resolved the double account issue and the player had been able to withdraw his winnings. The player had expressed his satisfaction with the resolution, but noted ongoing withdrawal issues and suggested improvements in the casino's communication.

The player from Austria reported that some funds transferred from the bank did not reach their betting account. They've been in contact with support but are still waiting for a resolution. Multiple requests for bank statements and screenshots were provided without satisfactory progress. The issue has been resolved successfully.

The player from the Netherlands has been facing issues with his withdrawal. Despite having made withdrawals totaling 30K, half of the amount was refunded to his account balance due to withdrawal limits with vague explanations given. The player has been waiting for three weeks for his second payout of 15K. The issue has been resolved successfully.

The player from the Netherlands requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to withdraw his balance as he used a 3rd party withdrawal method. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Switzerland had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. The issue was resolved when the casino finally paid out her winnings. The Complaints Team marked the complaint as 'resolved' after confirming the payout.

The player from Poland experienced a 16-day delay in receiving their withdrawal. After being informed that their account had been verified, they were told that payments would occur three days later; however, the verification date was changed without notice, causing further confusion and frustration. Despite multiple inquiries, the player had yet to receive a response. The issue was resolved after 20 days, with the player confirming receipt of their payment.

An Austrian player's winnings of 1400 EUR were denied by the casino because the deposits were made using a credit card that didn't belong to her. The player and her husband had a shared bank account and credit card, but the casino only refunded the last deposit and annulled the winnings. The player questioned why only the last deposit was viewed as a problem. Since the player confirmed that the bank account was in her husband's name, we concluded that the casino acted within its rights. We had advised the player to use payment methods exclusively under her name in the future. The complaint was rejected due to a violation of the casino's policy. However, after further discussions, the casino decided to refund the full amount of the player's deposits. The complaint was subsequently marked as 'resolved'.

The player from Austria requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player confirmed via email that her winnings were paid out.

The player from Portugal had requested a withdrawal from an online casino. Despite having a verified status and maintaining daily communication with the VIP manager, his withdrawal had remained pending. He had also received unclear messages about the cancellation of his withdrawal and an investigation into suspicious activity. After the player's complaint, we facilitated communication between the player and the casino. The casino had begun making payments according to their terms and conditions. The player confirmed the receipt of payments and expressed confidence in receiving the full amount in due course. We closed the complaint as resolved, but assured the player that we would reopen the complaint if any issues arose with the payments.

The player from Germany had deposited €592 and successfully won a total of €1,095.68 from two tickets but encountered canceled withdrawal attempts when trying to cash out €990. The account remained accessible, and she had not used any bonuses. The issue was resolved as the player confirmed that the withdrawal had been successfully paid out after further attempts.

The player from the United States faced issues with Bitbet Casino regarding a TRC20 deposit that had been pending for over 18 hours. Despite following all protocols and reaching out multiple times for updates, they received vague responses and lacked clear communication regarding their funds. The issue was resolved when the player identified the correct site for their deposit and requested to close the case. We marked the complaint as 'resolved' in our system following this confirmation.

The player from Rhineland-Palatinate faced multiple issues with the casino, including a mistakenly duplicated deposit and a lengthy refund process that took 1.5 days instead of being instant. Additionally, the player struggled with a cumbersome verification process, which required numerous selfies, and was frustrated with the lack of resolution despite several chats with support. The Complaints Team confirmed that the player's payout had been completed ahead of the standard 14-day processing time and marked the complaint as resolved.

The player from Estonia faced difficulties withdrawing 157€ from the casino after previously depositing 500€. Despite providing the necessary Estonian documents, the casino claimed that Estonia was a restricted area, leaving the player confused and frustrated. The issue was resolved when the player confirmed that the money had been successfully credited to his account, and he no longer had any complaints. The Complaints Team marked the case as resolved and offered to assist with any future issues.

The player from Australia had requested two withdrawals of $200 and $470, but after two weeks, the funds had not been received. The casino had claimed that the money had been sent, yet they continued to request the same bank statement despite having already provided it, which led the player to feel frustrated and stuck in a loop. The issue was resolved when the player discovered that her bank had blocked the funds, allowing her to close the case. We marked the complaint as 'resolved' in our system and appreciated her cooperation.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. We advised the player to wait at least 14 days due to common processing times and potential delays. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.

The player from Austria had been waiting for a withdrawal for less than two weeks. The issue was resolved as the player confirmed receiving all pending payments, including the final 644 Euros. The Complaints Team appreciated the player's cooperation and marked the complaint as 'resolved'.

The player from Austria had deposited a total of €600 to BetiBet, but the transactions were not reflected in his casino account. Both deposits were deducted from his bank account, and he had provided all necessary proofs to the casino but had only received vague responses. The player forwarded deposit confirmations to the casino and waited for the issue to be resolved. After the Complaints Team contacted the casino, the issue was resolved, and the player confirmed receiving a resolution via email.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. However, during the complaints process, the status of his payment changed to "being processed". Shortly after, he confirmed receipt of his funds. Despite this resolution, he raised another concern about the casino's strict payout policy, which required him to provide deposit confirmation for his second withdrawal request, even after full verification during the first withdrawal. We marked the complaint as resolved after the player confirmed receipt of his second payment.

The player from Austria had won 2000 Euros but encountered issues with the casino's verification process. Despite having used eps for deposit, the casino had requested a confirmation from her mifinity account, which she found impossible to provide to their satisfaction. After several exchanges and a delay, the casino had finally accepted her documents and verified her account. Consequently, she was then able to withdraw her winnings. The complaint had been marked as 'resolved' by the Complaints Team.

The player from Germany had faced multiple rejections of identity verification and cancellation of withdrawal requests at BeiBet, which caused a delay in the withdrawal of his winnings. The player had registered with the casino on March 21, 2024, and had won €581 without the use of bonuses. The issue was eventually resolved with the player confirming that the winnings had been paid out. We had marked the complaint as 'resolved' in our system.

The player from Germany had initially reported that she couldn't see her deposited money credited to her casino account. We had advised her to contact her payment provider for further investigation. She had also been instructed not to deposit any more funds until the issue was resolved. The player then confirmed that the credit had been made, effectively resolving the complaint. We subsequently closed the complaint as 'resolved' in our system.

The player from Germany made a deposit of €250 which was rejected. Nine days later, the funds have not been refunded to the player's bank account or credited to the casino account, and responses from the casino have been vague. Player’s complaint has been resolved successfully.

The player from Finland has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that the winnings have been received and we closed the complaint as resolved.

The player from Germany has a verified account and all documents are in order, but reports that the casino payout is not being processed. They have only received standard responses from VIP support stating the money is in the queue. The complaint was resolved as the player got paid out.

The player from Germany is experiencing difficulties completing account verification and completing obligatory wagering of the deposits. The player confirmed he was able to successfully withdraw his funds.

The player from Brazil was experiencing difficulties completing the account verification. We contacted the casino and found out that it didn't accept player's ID document explaining it with the expiry date. We managed to prove, that the player's ID is valid in accordance with the local federal decree, so the casino agreed to verify the account. The player received her winnings, so we closed the complaint as resolved.

The player from Ireland requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain had made two deposits and won 1,700€, but encountered issues when attempting to withdraw. After submitting multiple documents that were rejected, his account was verified only for it to be blocked, and he received only 100€ from his winnings. The Complaints Team had engaged with the casino, which stated that the player's account had been closed due to violations of their terms regarding restricted countries. The team expressed concerns about the casino's practices, highlighting fairness issues related to allowing players from restricted regions to deposit while denying withdrawals. Ultimately, the complaint was closed as 'unresolved' due to the casino's stance, although the team noted that the situation might have affected the casino's rating. Later, the casino reopened the complaint, acknowledged the issue, and restored the player's winnings, leading to a resolution.

The player from Greece deposited 60€ at Lamabet casino, won 200€, but faced issues when attempting to withdraw as her account was closed without explanation. The casino claimed she had a second account linked to another email, which she denied, and her bank statement for KYC validation was not accepted due to the nature of Apple Pay. She requested assistance in retrieving her winnings or her initial deposit. The issue was resolved after multiple communications, and the player successfully received her funds.

The player from Ontario faced significant issues with their Lamabet account after winning $10,000 CAD. Although they had completed ID verification and provided ample proof of deposits, their withdrawal requests were canceled. The issue was resolved after the player confirmed that the ID verification and payment proof had been accepted, leading to the closure of the complaint. We marked the complaint as 'resolved'.

The player from Germany had set a €10 deposit limit that should have been removed only after a seven-day cooling-off period, but the casino removed it immediately. This led to a relapse in his gambling behavior and subsequent losses. He sought a refund for deposits made on 20.06.2024 and 21.06.2024, as the casino had failed to follow its responsible gaming policy. The issue was resolved after the player received a refund from the casino, and the complaint was marked as resolved.

The player from Austria deposited 46 EUR and won 1500 EUR. However, when attempting to withdraw their winnings, a lengthy verification process was initiated. After completion of the process, the casino claimed he had a duplicate account. The player later confirmed the issue was resolved.

The player from Greece had reported that his account was closed immediately after he requested a withdrawal of 500 euros. The casino had claimed that term 9.1 was violated and accused the player of using another person's bank and of having a previous account, which the player denied. The casino had provided evidence of the player using a credit card not belonging to him. Therefore, we initially rejected the complaint. However, after several discussions, the casino decided to reopen the player's account and return the funds. The player confirmed that he received the money, and the issue was successfully resolved.

The player from Romania had spent €5000 in the casino without verification, after which the casino blocked her account. Despite promising a refund, the player had not received the money back after two weeks. The Complaints Team contacted the casino, which confirmed the account closure due to the player's self-reported gambling addiction and stated that the refund had been processed. The player later confirmed receipt of the refund, and the complaint was marked as resolved.

The player from Greece had made 3 deposits to the casino and successfully withdrawn the winnings from the first deposit. However, when attempting the second withdrawal, the casino rejected the player's bank document due to an alleged misdate. The player disputed the discrepancy, pointing out the one-day processing delay typical for bank transfers, but the casino did not grant the withdrawal. After extensive communication and document verification, the casino decided to verify the player's account and allowed the withdrawal. The player confirmed receiving the funds, and the complaint was marked as resolved by us.

The player from the Netherlands had submitted a withdrawal request, but even after four days, her winnings had still been pending. She had contacted us for assistance with her verified account. However, the issue was resolved before we could intervene, and the player had informed us that her withdrawal had been processed. We then marked the complaint as 'resolved' in our system.

The player from Japan had won a network tournament organized by Spinmatic but had not received the prize money for over two months despite multiple inquiries to the casino. After the player had submitted a complaint to us, we contacted the casino to verify the player's winnings. The casino initially delayed their response, citing technical difficulties with the automatic calculation of the winnings. However, after further communication, the casino credited the full prize amount to the player's account. The player confirmed the successful withdrawal of the prize money, which led us to mark the complaint as 'resolved'.

The player from the Netherlands requested self-exclusion, however, the casino reopened his account. Eventually, the player came to an agreement with the casino and got a refund of half of his deposits. Even though we are convinced that the player should get back the full amount of his deposits, as per his request, we closed the complaint as resolved.

The player from Netherlands had an active self-exclusion in a sister casino. She believes that she should not have been able to register a new account with FgFox Casino. The case was successfully resolved, and the player received the relevant refund.

The player from the Netherlands requested a withdrawal 5 days prior to submitting this complaint. It has been pending since. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece had been waiting for almost 10 days for the casino to complete the verification process without any response. After providing the necessary information and documents, the issue was resolved without further intervention. The complaint was marked as 'resolved'.

The player from Germany experienced a technical glitch. Since then she has not been able to play the game. The player purchased some free spins but the game would not work. The casino suggested some ways to try to fix it, but the player couldn't make any progress. The casino decided to return the player's funds to them, so the complaint was resolved.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy requested a withdrawal one week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.