The player from Ireland had experienced a delay in the withdrawal approval process for three days, despite having a fully verified account. We had advised him that withdrawal processing could sometimes take a few days or weeks and suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. We had extended the response time by 7 days for the player. However, due to the lack of response from the player to our queries, we were unable to proceed with the investigation and had to reject the complaint. After some time after the complaint was closed the casino provided a feedback to us stating the withdrawal requests were most likely rejected due to exceeding the daily withdrawal limit or by the player himself. In situation where the player struggles with withdrawal, the casino suggests contacting VIP Manager, in this case VIP manager Richard. The casino appologized for the delay and any inconvenience.
ZotaBet Casino - Player's withdrawal request is pending.
Player stopped responding
Amount: €5,000
ZotaBet Casino
Safety Index:Very highCase summary
I make my withdrawal request before 3 days. Since then nothing happened. Withdrawal no accept just pending. Very slow process. Acc is full verified. I find this very strange. Anyone with similar information please let my know. Thanks
Dear ivanmcml1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
