Lala has been working in the administrative industry for over 10 years. She is very comfortable handling tasks related to admin, data, and website management. Her job at Casino Guru might as well have been destined for her. Prior to this, Lala worked as a licensed poker dealer and now is a Casino An...
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Jean S.
Author
Jean Susor
Casino Analyst & Complaint Specialist
Lala has been working in the administrative industry for over 10 years. She is very comfortable handling tasks related to admin, data, and website management. Her job at Casino Guru might as well have been destined for her. Prior to this, Lala worked as a licensed poker dealer and now is a Casino An...
To find out what Amerio Casino has to offer, our experts used our casino review process and checked both the highlights and the drawbacks of the casino. With a close look at the casino's Terms and Conditions, licenses, player complaints, support, and limits, our team had all they needed. They were able to give a clear verdict on how safe and fair this casino is.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Amerio Casino has a Low Safety Index of 3.5, signifying a low standing in terms of fairness and safety in accordance with our methodology. Proceed with reading our Amerio Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Fairness and safety of Amerio Casino
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Amerio Casino, we thoroughly read and reviewed the Terms and Conditions of Amerio Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.
Amerio Casino is one of smaller online casinos based on our estimates or collected information. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
As far as we are aware, no relevant casino blacklists mention Amerio Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
On the whole, also considering other contributing factors in our assessment, Amerio Casino has achieved a Safety Index of 3.5, which is classified as Low. We recommend players to stay away from this casino and look for one with a higher Safety Index.
Terms and Conditions of Amerio Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Amerio Casino to be mostly fair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Amerio Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 5 complaints about this casino in our database. Because of these complaints, we've given this casino 1,880 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Amerio Casino user feedback and reviews evaluated
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Judging by the 8 user reviews given to Amerio Casino, it has a Mixed User feedback score. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Licenses and company data
Amerio Casino is owned by Novogames Lab N.V. and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.
As far as we know, Amerio Casino does not hold any official gambling license.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at Amerio Casino in the table below.
Language
Website
Customer support
Live chat
English
Spanish
Portuguese
Russian
German
Italian
Greek
Uzbek
Turkish
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Amerio Casino, managing your account, withdrawals, or other matters. Amerio Casino does not offer any customer support service. We consider this an unacceptable shortcoming, since contacting anybody from the casino when dealing with potential issues becomes impossible for the player.
Amerio Casino slots and casino games
Amerio Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 74 game providers are offered. This includes NetEnt, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Amatic, Evoplay, Ezugi, Push Gaming, BGaming, GameArt, Endorphina, 1X2 Gaming, Booming Games, Tom Horn, High 5 Games, Belatra Games, Fantasma Games, Turbo Games, Platipus, Swintt, Amigo Gaming, Mancala Gaming, Spadegaming, BF Games, Spribe, Revolver Gaming, CT Gaming, Atmosfera Live, Spinza, RAW iGaming, Betsolutions, Mascot Gaming, Onlyplay, Spinoro, PG Soft (Pocket Games Soft), Reel Play, Gaming Corps, Games Inc., Nucleus Gaming, VoltEnt, Gamebeat, Hölle games, Max Win Gaming, Octoplay, Fugaso, Felix Gaming, Skywind Group, AvatarUX, Fazi, FIABLEGAMES, Blue Guru Games, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Winfinity, Barbara Bang, Vibra Gaming, Clawbuster, Triple Cherry, 4ThePlayer, Hacksaw Gaming, Netgame, Print Studios, Spin Fury Gaming, Ka Gaming.
Amerio Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
Unfortunately, there are no available bonus offers from Amerio Casino in our database at the moment.
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
Novogames Lab N.V.
Operator
Millhouse B.V.
Established
2023
Estimated annual revenues
< $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Amerio Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 1 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Negative
Operates without a license
No customer support
Zombie casino: you will not be able to get in touch with anyone at this casino
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
No license
Important
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Unfair terms and conditions
Unreasonably short time frame for providing information within KYC processes
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Casino Bonuses
Amerio Casino bonuses
Browse all bonuses offered by Amerio Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Amerio Casino payment methods
Currencies
USD,
CAD,
EUR,
BRL,
COP,
KZT,
MXN,
RUB,
TRY
User reviews
User reviews of Amerio Casino
This is a place to share experience with Amerio Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
This casino treats you very well when you're a new player, then forgets about you even if your VIP level is the last, a very disappointing experience.
Esse Casino quando você é um jogador novo lhe tratam muito bem, depois esquecem de você até mesmo se seu nível VIP for o último, uma experiência muito decepcionante.
The qualities are overshadowed by having too many problems
As qualidades são ofuscadas por ter muitos problemas
Withdrawals are paid out whenever they want
Saque ele pagam quando querem
Sometimes winnings from games aren't taken into account, especially when you're playing with bonuses
As vezes os ganhos dos jogos não são contabilizados, principalmente quando está jogando com bônus
They postpone tournaments, tournaments without clauses
Eles adiam torneios, torneios sem cláusulas
There's no such thing as a VIP manager
Gerente VIP não existe
They've abandoned this site because they've got a new one called paramigo bet
Deixaram esse site de lado pois estão com um novo o paramigo bet
Treatment changes when you're an old player
Tratamento muda quando é jogador antigo
Sometimes cashback isn't credited, with the excuse that you've used a lot of bonuses
As vezes o cashback não ė creditado, com desculpa que utilizou muitos bônus
Typical casino that isn't honest with its players and opens new casinos
Típico Casino que não é honesto com os jogadores e vao abrindo novos casinos
The truth is that depositing to play is fast, but when it comes to withdrawing, I haven't been able to. I've been trying to withdraw my winnings for a while and it just can't be done. They tell me that they're going to pass it on to the corresponding department and it's always the same thing they tell me. I don't see a solution. I don't know why they put that type of casino in Amerio if they're not going to solve anything.
And if it says I don't have any withdrawals, it's because I get a payment address that's not accepted. That's always the case, even though my account is verified. Not even the people in the chat can help me with anything.
La verdad para depositar para jugar es rápido pero para la hora de retirar no eh podido tengo tiempo queriendo sacar mis ganancias y nomás no se puede.... Me dicen que lo van a pasar al departamento correspondiente y así siempre es lo mismo que me dicen no le veo solución yo no sé para que ponen ese tipo de casinos de amerio si no van a solucionar nada
Y si sale que no tengo ningún retiro es porque me sale dirección de pago no admitida siempre me sale eso siendo que mi cuenta está verificada. Ni las personas que están en el chat me resuelven nada
They don't give me an answer
No me dan respuesta
I can't withdraw
No puedo retirar
They always tell me the same thing
Me dicen siempre lo mismo
Amerio Casino
Dear 2010wfrh,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you’ve experienced. Sometimes, withdrawal processes may take longer due to security checks or occasional technical issues. However, we always strive to handle requests as quickly as possible to keep our players happy.
At the moment, we can confirm that you do not have any active withdrawal requests. If you decide to submit one, we will process it for you without delay.
Thank you for your patience and for being with us. Best regards, Amerio Team
This casino is a complete scam, do not put your money here, I have been trying to withdraw money for more than 5 months with the verified account, and they tell me that they have to verify my gaming sessions, which took more than 30 days, then my identity for another 30 days, and now they do not know what excuse to give me and supposedly they wait for answers from other departments, in other words they are wasting my time so as not to admit their scam, do not put a single dollar here you will regret it
Amerio Casino
Hello aguslp.
Thank you for your message. We’re truly sorry to hear about your experience and understand how frustrating this situation must be.
Please know that we never intentionally delay withdrawals or seek to inconvenience our players. In certain cases, extended verification of gaming sessions and identity may be required to ensure the security and integrity of both the player and the platform. These procedures can sometimes take longer than expected, especially when cross-department reviews are involved.
That said, we absolutely recognize the importance of timely communication and transparency, and we sincerely apologize if you feel that hasn’t been the case. Our team is committed to resolving your issue and will continue working to provide a clear and fair outcome.
Thank you for your patience, and we hope to regain your trust. – The Amerio Team
I made my third deposit on 14/11 with a 200% bonus + 100 free spins. I contacted you by chat and then by email, because I didn't receive the 100 free spins. Another problem, as I didn't receive the free spins and my bonus was stopped, I decided to play the amount deposited and the 200% bonus. 35x wagering requirement, R$ 3.500,00 realized! Rollover fulfilled! But my balance is still on the bonus balance.
Realizei terceiro depósito no dia 14/11 com bônus de 200% + 100 rodadas grátis. Entrei em contato por chat e depois por email, pois não recebi as 100 rodadas gratis. Outro problema, como não recebi as rodadas gratis e o meu bonus parado, resolvi jogar o valor depositado e o bônus de 200%. Requisito de aposta 35x, R$ 3.500,00 realizado!! Rollover cumprido! Porem o meu saldo contínua no saldo bônus.
Amerio Casino
Dear Player,
We noticed that you canceled the bonus instead of playing it through. Since you are a long-time customer, we would like to make it up to you. Please contact our support team, and they will credit you with a no-deposit bonus as a token of our appreciation.
Thank you for staying with us! Regards, Amerio team.
Good casino! A solid 4+! At Amerio, everything is organized for the convenience of players: payments are made without delays, the variety of games is impressive, 24/7 support is always ready to help. Various methods of replenishment, in case there are no funds on the card, you can throw in crypto, the interface is stylish and clear, and the bonuses are pleasingly generous. Reliability and honesty are felt in every detail. I recommend it to anyone looking for a comfortable and safe place for gambling! Good luck to everyone.
Хорошее казино! На твердую 4 с + ! На Amerio все организовано для удобства игроков: выплаты проходят без задержек, разнообразие игр впечатляет, поддержка 24/7 всегда готова помочь. Разнообразные способы пополнения, на случай, если на карте нет средств, можно крипту закинуть, интерфейс стильный и понятный, а бонусы радуют щедростью. Надежность и честность чувствуется в каждой детали. Рекомендую всем, кто ищет комфортное и безопасное место для азартных игр! Всем удачи.
Fast withdrawal of funds
Быстрый вывод средств
many ways to top up
много способов пополнения
nice site
приятный сайт
support service
служба поддержки
good bonuses
хорошие бонусы
huge list of providers
огромный список провайдеров
software
софт
The site may be a little slow sometimes, although this is not a problem
Может быть сайт чуть медленно работает, иногда, хотя это не проблема
Amerio Casino
Dear Player. Thank you very much for such positive feedback! We’re glad you enjoyed our approach to convenience and quality of service on Amerio. Your comment on our rating motivates us to strive for excellence. We’re already working on improving our internal processes to eliminate any issues and earn the highest marks. It’s important to us that each visit leaves only positive impressions. Thank you for your trust and recommendation, and we wish you exciting wins and an enjoyable gaming experience!
An interesting casino in itself with strong promotions (300% with x20 turnover) but just don't give out your mobile number... SMS EVERY day, no option to turn it off in the account and live chat can't/won't help either. What a pity!
An sich ein interessantes Casino mit starken Promos (300% mit x20 Umsatz) aber geben Sie bloss nicht ihre Handynummer an .... JEDEN Tag SMS, keine Option zum abschalten im Account und Live-Chat kann/will auch nicht helfen. Schade!
good promos
gute promos
incompetent support
unfähiger Support
Amerio Casino
Hello, Dear Player, and thank you for your feedback! We’re glad to hear that you enjoyed our promotions and bonuses. We apologize for the inconvenience with SMS notifications. We’ve noted your comment, and we're currently working on a solution to make notification management easier for our players. Your feedback helps us improve our service for you. Thank you!
I'm having great difficulty making my first withdrawal, first the casino requires the account to be verified, but the system doesn't accept sending documents, so I had to do it by email and I've had my requests denied several times using the documents used in all the others, after that I made the withdrawal request and waited more than 48 hours to receive the information that it was denied for not using the same method as the deposit, but there is no option.
Estou enfrentando uma grande dificuldade para conseguir fazer meu primeiro saque, primeiro o cassino exige que a conta seja verificada, porém o sistema não aceita o envio de documentos, então tive que fazer por e-mail e tive minhas solicitações negadas por diversas vezes usando os documentos que usou em todas as outras, após feito isso realizei o pedido de saque e aguardei mais de 48h para receber a informação de que foi negado por não usar o mesmo método do depósito, só que não tem essa opção.
Quick support response
Resposta rápida do suporte
Extreme difficulty in making a serve
Extrema dificuldade em fazer um saque
Amerio Casino
Dear Player. Thank you for your feedback, and we apologize for the inconvenience with the verification and withdrawal processes. We are constantly working to improve our service and meet each client’s needs. We have forwarded your situation to the appropriate department to expedite the document upload issue and clarify the available withdrawal methods. We will make every effort to resolve such issues as quickly as possible and ensure a smoother experience for our players!
Very difficult communication with casino. Account verification took months and I can’t get use of VIP advantages. Deposit bonuses are kinda fine but there are some unrealistic bonuses with impossible wagering requirements. Like I have to wager more than 100k BRL to be able to win 50 BRL. Each bet will use 2% of the real money what would be around 2k *LOST* to get 50.
Game selection lacks of some popular games from popular providerse
average deposit bonuses
Lack of popular games
Bad support
Impossible wagering requirements
Amerio Casino
Hello, Dear Plaer. Thank you for your feedback and honest opinion! We’re actively working on improving our support quality and speeding up the verification process to make VIP benefits accessible more quickly. We're also revisiting bonus terms to make them more transparent and achievable. Your comments on game selection are noted, and we're in talks with several popular providers to expand our range. We value your input and are glad you're helping us enhance the experience for all our players.
Discussion
Amerio Casino discussion
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