ExciteWin Casino Review

The player from Germany had won €28,000 and was having trouble with the withdrawal process. The player's attempts to withdraw smaller amounts had been cancelled and his communication attempts with live chat had not been successful. We had attempted to resolve the issue by asking for more information and extending the response time. However, the player did not respond to our messages and questions, leading us to close the complaint due to lack of further information.

The player from Finland had experienced a delay in payment from Excitewin. The casino's customer service team had reportedly been reviewing his request, but no resolution or payout had been given. Despite our efforts to understand the situation by asking questions and extending the response time, the player did not respond. As a result, we were unable to investigate further and had no choice but to reject this complaint.

The player from Germany had his account suddenly disabled by the casino after he attempted to cash out 800 Euros, a portion of his total winnings of 3,300 Euros. The disabling of his account was not accompanied by any explanation or notification. After the player had reported the issue, we had reached out to the casino for clarification. The casino had responded by stating that the account was undergoing a routine check. After three weeks, the player had informed us that his account was reactivated. We had subsequently marked the complaint as 'resolved'.

The Italian player had claimed to have a gambling problem and had spent €2,157 on the casino since December. He had been seeking a refund due to financial distress and self-exclusion from all Italian gambling websites. He had provided evidence of his self-exclusion from several sites within the same casino group. However, the Complaints Team had clarified that each casino operated independently, and a self-exclusion request needed to be sent to each casino individually. The player had been dissatisfied with this explanation and had accused the Complaints Team of protecting the casinos. He later informed the team that he was in private negotiations with the casino for a refund. Despite extending the complaint's timeline, the player did not respond, leading the Complaints Team to reject the complaint due to lack of response.

The player from Finland had deposited €25 at an online casino, expecting to receive a welcome bonus. However, the casino's 'Administrative' team had denied him the bonus. When the player sought clarification, the customer service had ended the chat abruptly. The player had filed a complaint, but we had explained that casinos reserved the right to restrict bonuses and close player accounts without specific reasons. Despite the player's dissatisfaction, the complaint was rejected.

The player from Finland, after having wagered a large amount on the game 'Reactoonz', questioned the game's performance and return to player (RTP) percentage. The player's personal calculations had indicated the RTP was just above 70%, as opposed to the stated 96%; however, the casino insisted the game had been functioning properly. The player had provided evidence suggesting the RTP was set to a maximum of 91%, which the casino initially denied. After several exchanges, the casino confirmed that the game had been operating with an RTP of 91.2%. The player had requested compensation for the casino's initial misleading information about the RTP. The casino representative had provided evidence indicating that the incorrect RTP value was sent to the player only once, via email, after his account had been closed. The player had threatened legal action due to the casino's lack of response to his emails. The casino had sent the requested information to the player via email. The issue remained unresolved.

The player from Finland had experienced a delayed withdrawal from an online casino. Despite having provided all necessary documents and bank statements, the casino had not proceeded with the payment. The player had communicated with the casino multiple times but the issue had remained unresolved. We had intervened and requested the casino to provide a transaction reference number. After the casino had provided the reference number, we asked the player to verify the transaction with her bank. Following these steps, the player had finally received her withdrawal. The player had expressed dissatisfaction with the casino's service and decided not to play there again.

The player from Lower Saxony had struggled with Excite Win Casino. When he attempted to withdraw 500 euros of his winnings, the casino claimed he had violated terms and conditions by using a bonus without a deposit and canceled his withdrawal. The player confirmed that the funds had been re-credited back to his account, but he lost them while gambling. We had concluded the complaint as resolved since the casino had re-deposited the funds back to the player's account and the player had confirmed the same.

The player from Finland had an active self-exclusion in another casino due to a gambling problem. The player believes that they should have been banned from this casino too. The player later confirmed that the issue was resolved.

The player from Germany is struggling to use his account correctly. After gathering all the necessary information, we decided to close this complaint as unjustified due to breaching the casino's Terms and Conditions - reasonable grounds to believe the player registered and used more than one account in the casino. In the given circumstances, it would be very hard or even impossible to prove that he did not play with other connected accounts. The casino acted in accordance with its Terms and Conditions.

The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The casino has not responded to the complaint, and it was closed as "unresolved".The complaint was reopened, the play was paid and the complaint was closed as "resolved".

The player from Germany has been experiencing difficulties withdrawing their winnings. Subsequently, all the funds were played and lost. After a closer examination, we rejected this complaint as unjustified.

The player from Germany experienced persistent issues with withdrawing funds from Playzilla, encountering error messages after numerous attempts to withdraw. The live chat support was inaccessible, and email communication failed due to issues with his email client. After contacting customer service, he learned that he had to wager his deposit three times before withdrawal, which he successfully completed. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Greece faced a delay in receiving a withdrawal made on August 25th from Playzilla Casino, which had not yet been credited to his account despite the casino's stated processing time of 1-3 days. After multiple inquiries, the casino continued to assure him that the funds would arrive soon, but it had exceeded four days. The issue was resolved as the player confirmed that he had received all his winnings. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Austria faced withdrawal denial by the casino, which insisted on verification of prepaid Greenpay cards that could not be provided due to their anonymous nature. Despite multiple attempts to explain the situation, the player received unhelpful responses directing them to other departments. The issue was resolved when the KYC department removed the cards from verification, allowing the player to become verified. The Complaints Team confirmed the resolution and offered further assistance if needed.

The player from Greece had made a withdrawal 10 days ago and had not received any communication about verification or the status of the withdrawal. The withdrawal remained pending, and the player was unable to cancel it. After further communication, the issue was resolved, and the transaction was completed successfully. The Complaints Team had facilitated the resolution by addressing the player's concerns with the casino's support.

The player from Germany requested a 1,000€ withdrawal on 01.07.2024, following previous successful withdrawals. Despite wagering the bonus money correctly, their current withdrawal remained unprocessed. In the live chat, they kept receiving the same responses, and they noted that it shouldn't take that long to process a withdrawal. The Complaints Team advised patience, noting that delays could occur due to verification processes or high volumes of requests. The player confirmed the issue was resolved after 16 days, and the complaint was closed as resolved.

The player from Italy had been facing delays in the withdrawal of her winnings. She had made multiple deposits since April, but the payout process had been held up due to document verification issues. Despite having provided the required documents, her withdrawal was still pending. The casino had asked for additional documents related to her PayPal transactions, which she had provided but claimed were unrelated to her casino deposits. After a month of waiting and our intervention, the casino finally approved her documents and processed her withdrawal.

The player from Switzerland had struggled to withdraw funds from Playzilla due to a recurring error. Despite multiple attempts to reach their support, the player had received no help. The player had not made any successful withdrawals from the casino before and had been experiencing difficulties for almost a month. After the player had contacted our team, we had reached out to the casino to clarify the situation. The casino had apologized for the inconvenience and proceeded to manually payout the player's winnings. The player had confirmed the receipt of his winnings, expressing gratitude for our assistance. The issue had been successfully resolved.

The player from Italy had requested a withdrawal of their 500€ winnings from Playzilla over a week ago but had not received their payment, suspecting the casino of delaying the process. The user's account had not been verified at the time of the complaint. The player later confirmed that they had received their winnings, leading to the successful resolution of the complaint.

The player from Germany had trouble withdrawing funds, with requests routinely cancelled after 3-8 days. Despite a validated account and valid deposit method, issues had persisted. The player also reported inconsistencies in withdrawal limits. The player had a balance of nearly 5000€ and wished to withdraw 4000€ of it. After the player's complaint, the casino had started to process his withdrawals manually. Over several days, the casino had transferred the full amount of 4000€ to the player's account, resolving the issue.

The player from Finland had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The player had experienced difficulties with the withdrawal process, including a technical error and a requirement to deposit and wager an additional €10 using the same payment method, Zimpler. After his complaint, the player reported that the issue had been resolved and he had received his payment. We confirmed the resolution and marked the complaint as 'resolved' in our system.

The player from Norway had been unable to withdraw his winnings due to an account limitation at Playzilla Casino. Despite having contacted the casino's customer support for over a month, his issue had remained unresolved. After submitting the complaint and providing additional information, the player had managed to reach a resolution with the casino independently. We had learned that the player's issue was resolved and his winnings had been successfully paid out. The complaint was then marked as 'resolved' in our system.

The player from Germany had been struggling to withdraw €30 from Playzilla. Despite having contacted customer support multiple times over the previous three weeks, he had not received the money nor any updates. The player was unsure about the KYC verification process and had not made a successful withdrawal previously. The Complaints Team had asked him to provide more details and had forwarded his complaint to Playzilla Casino. The casino had requested the player's bank details for payment. After providing these details, the player confirmed that he had received his winnings. The issue had been resolved successfully.

The player from Finland had requested Playzilla to cancel his account closure and set a deposit limit. He had managed to increase his balance to over 600 Euro before the casino closed his account and stopped responding to his emails. His account had not required verification and was closed approximately 6 hours after his request. The player had felt the account should have been closed earlier to prevent further deposits and gameplay. The casino, however, had followed its rules and processed the account closure after his self-exclusion request. The player later confirmed that he had been able to withdraw the remaining balance from his account. The issue had been successfully resolved with the casino paying out the remaining balance.

The player from Germany had made a withdrawal request of €800 after successfully complying with the bonus terms. Despite having provided all required identification documents for verification, the player had faced issues with his credit card transaction list, which the casino had rejected twice because it only showed outgoing payments. The player had provided detailed explanations to the casino but was repeatedly removed from the chat. After the Complaints Team intervened and communicated with the casino, the player's verification was completed and the pending withdrawal was processed. However, the payout amount was reduced to €300 as the player had continued to play with the rest of the funds. The casino then blocked the player's account after verification and payment. Despite this, the player confirmed receipt of the money and the issue had been resolved.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. After the Complaints Team advised him to wait for the standard processing time and cooperate fully with the casino, the player confirmed that he had received his withdrawal. Consequently, we marked the complaint as 'resolved'.

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later informed us that he received his winnings, therefore, we were able to close this complaint.

The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy faces an issue with depositing money via Direct Bank Transfer. Despite the casino stating it would take three days for the credit to be credited, the player claims that the method was labeled as 'instant'. The player later informed us that the deposit has been credited to his account and the complaint was closed as resolved.

The player from Hungary requested a payout on June 23 but the transaction has gone missing, and the casino is not responding to emails. The account is currently active and the player has proof of the missing payment. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria is experiencing difficulties withdrawing his winnings due to ongoing account verification. The player confirmed he received a withdrawal from the casino after his verification was complete.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany won from a bonus, but his winnings were confiscated, and his deposit was returned. After the investigation, the issue was resolved, and the player received the payment. The complaint was closed as "resolved".

The player from Rhineland-Palatinate has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Uzbekistan is experiencing difficulties withdrawing her winnings due to ongoing verification. We've contacted the casino and were informed that the verification process is finally successfully completed and the player is paid out. dinarbdull2022 confirmed that she has received her winnings so we closed the complaint as resolved.

The player's requested a refund as he experience multiple issues with the casino. The casino explained that there was a problem resetting the player's password and apologized for the situation the player had faced. They also stated that they would return the player's balance via a manual payout. The player confirmed receipt of the payment, and the issue was resolved.

The player from Finland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Rhineland-Palatinate has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy was experiencing difficulties withdrawing their winnings due to ongoing verification. The player received payments approximately 3 weeks after submitting the withdrawal request. The complaint is resolved.

The player from Germany requested 2 withdrawals 5 weeks ago, but they hadn't been processed. The casino responded to apologize for the delay and stated that the payments had been processed. The player received the payments in due course and the issue was resolved.

The player from Germany complained about the lengthy verification process. The player was asked to provide the casino with specific documents as part of additional verification. The player received all disputed funds after the additional verification was complete. The complaint is resolved.

The player from Italy complained about the lengthy verification process. In the meantime, he lost a significant part of the disputed funds by playing in the casino. Later, after the casino confirmed that the account is fully verified, the player received the remaining funds from the pending withdrawal. The complaint is resolved.

The player from Germany is dissatisfied with the withdrawal process. They tried to make a withdrawal by bank transfer but it was unsuccessful. The player then had to register and create an account with a different payment provider, and then was able to receive payment.

The player from Italy reported a double deposit issue where 90 euros were withdrawn from her account—45 euros allegedly rejected and then charged again, resulting in a debt. Although the casino initially acknowledged the error and promised a refund, they later claimed there were still unresolved issues with the payment provider. The player felt wary and believed this situation might constitute fraud. The issue was resolved with the player's money returned, and the complaint was marked as 'resolved' in the system.

The player from Germany had deposited 40€ and increased his balance to 3000€, with 1500€ in his account and three pending 500€ withdrawal requests. Despite completing the verification process and uploading all required documents, he faced issues with an empty document upload section and had not received further communication from the support team. We advised the player to clear his cookies, cache, and browser history, and to contact support again. Eventually, the player received all his winnings totaling 3000€, and the complaint was marked as resolved.

The player from Russia had won a large amount and successfully withdrew $1,000, but the casino then requested verification. They experienced difficulties providing proof of address and had sent two bank inquiries as requested, but the casino insisted on utility bills, which they did not possess. The issue was resolved after the player confirmed that they had passed the verification process and received the withdrawal. The complaint was marked as 'resolved' by the Complaints Team, who appreciated the player's cooperation.

The player from Russia faced difficulties with an anonymous casino's verification process, as they insisted on utility bills to confirm his address, which did not reflect his name due to previous billing practices. Despite providing alternative documents including bank statements and a certificate from the Ministry of Internal Affairs, the casino remained unyielding in their requirements. The Complaints Team intervened by contacting the casino, which ultimately agreed to pay out the player's remaining balance and reopened his account after accepting his documents. The player confirmed that he received his funds and regained access to his account, allowing him to continue playing without further issues.

The player from Germany experienced significant losses at CoinKings Casino after creating an account, despite having a global self-exclusion with the operator Igloo Ventures SRL. After informing the casino about her gambling addiction, his account remained active, leading to further losses totaling €2,500. He requested a refund for these losses, highlighting the casino's failure to respect his self-exclusion. The Complaints Team assisted by gathering all relevant communication and escalating the issue to the casino. After intervention, the player confirmed that the issue was resolved.