The player from Italy faced account issues after attempting multiple withdrawals of his winnings to his wife's card, which were rejected and led to account closure for checks. Despite providing extensive documentation, the casino confiscated his nearly 8,000 euros, claiming he had attempted to send money to a third party. He expressed frustration over the situation, feeling it was unfair and demanding his winnings back. The complaint was rejected due to the player's lack of response to the team's inquiries, which prevented further investigation.
Fast Slots Casino - Player's account is closed and money is confiscated.
Closed
Our verdict
Player stopped responding
Amount: €7,855
Fast Slots Casino
Safety Index:LowCase summary
Discussion
Public
Public
9 months ago
Translation
Hello, I'm Elio Macrí...
I downloaded the FastSlots game and was waiting to have more money for the first reload to get the 200% bonus.
While waiting to make the first top-up, a bonus of approximately 80-90 euros arrives, which must be played at least 36 times to be unlocked.
I get to almost 8,000 euros and to check if it has been blocked I make a withdrawal of 200 euros with my wife Anna Ferraro's Postepay, I see that it does not go through and I make another 2 always to my wife of 200 and 1 of 100, those too have not been paid, I was not even told why, anyway they close my account to do some checks. They asked me for the world, my documents, my wife's and my son Francesco's, bank statements in PDF, photos of us with the document in front of our faces, copies of our Postepay and much more.
In the end, after having done everything that was asked of me, they replied that my money was all confiscated because I tried to send my money to third parties, that is, to my wife Ferraro Anna, who I told you about before, 2 of 200 euros and one of 100 euros refused to be paid without telling me the reason, it was enough to say it and I would have withdrawn the money, I only tried to send 200 euros of my money to my wife as a gift for having won, it was enough to say it is not possible, also because the payment did not take place. In practice, with the bonus given by them, I won almost 8,000 euros and I have not seen a cent. Does this seem fair to you? If I had loaded with my wife's card and lost, they would not have given me the lost money, it happened to me several times that I had no money on my card and loaded with my wife's or my son's, they never refused the deposit and the lost money was never returned to me and now for once that I won, they keep my money? It's not fair, it's an abuse, what can I do and where can I report my right? I also have the screenshot of the money I won, out of habit when I go out I always take a screenshot of the money, to see if the next time I go back the amount corresponds. I was disappointed, disappointed with a site like this, that scams poor people, I changed many sites before arriving at this one, but the shit that these have done has never been done by any other site. I want my money, because what I have suffered from these people is a theft that is more than disgusting and slimy.
Waiting for a kind response, I send my cordial greetings...Thank you!!
Automatic translation:
Public
Public
8 months ago
Dear eliocesare51,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify what payment methods you used for depositing money into the casino? Have you used your wife's and your son's cards to deposit money into your casino account?
Do your wife and your son also have accounts in Fast Slots Casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
