Monro Casino Review

The player from Morocco had deposited 74€ into the casino but the amount hadn't been credited to his account. We had recommended the player to contact his payment provider. Later, the player reported that only a part of his deposit had been credited and the rest was still missing. Eventually, the player was credited the remaining amount. The player had confirmed that his issue had been resolved and also he had been able to withdraw his funds. The complaint had therefore been marked as 'resolved'.

The player from Japan, after having cleared the rollover from the 50 free spins of the no deposit bonus, discovered a violation of the bonus terms and conditions when he attempted to withdraw his winnings. The casino had demanded a deposit equal to the winnings and clearing a 3x rollover before a withdrawal could be processed, which was unexpected by the player. The player's account had been verified and he had claimed a no deposit bonus once before. The casino had stated that the player had availed multiple no deposit bonuses across their casinos without making any deposits, which was against their policy. However, the player claimed he had not been informed about this policy. The casino maintained their stance and refused to process the withdrawal. We had penalized the casino's rating for their rule and closed the complaint as 'unresolved'.

The player from Belarus registered and deposited using cryptocurrency on the casino's platform without any issues initially. However, later they faced authorization issues and were unable to access their account due to the casino's rules against players from Belarus. They requested a refund due to what they described as a breach of rules by the casino. The casino restored his deposit and let him withdraw it. The complaint is resolved.

The player from Russia experienced difficulties with his withdrawal from ROX Casino. Despite having completed the verification process, his withdrawal remained unprocessed for over 4 days, and the casino requested another verification. The player had not previously withdrawn money from this casino. The casino cited their right to limit withdrawal for up to 31 calendar days for account verification. However, the player received no specific information about what was being checked or why the withdrawal was delayed. The casino later confirmed that the payment was approved and the withdrawal made, but the player did not respond to confirm receipt of the funds. As a result, we had to reject the complaint due to lack of response from the player. later he informed us, that he had received the withdrawal.

The player from Poland had been attempting to withdraw his winnings for over a month but all requested withdrawals were rejected, even after he provided multiple documents for verification. The requested payment methods included Jeton and bank account, both of which were denied without explanation. After a series of communications, the casino had directed the player to withdraw to a verified account and enter the account number without spaces. The player confirmed that an agreement had been reached with the casino and all payments had been received. Thus, we marked the complaint as resolved.

The player from Ukraine was experiencing difficulties withdrawing his winnings due to suspicions regarding his gameplay from the casino's side. The casino had to check the gaming history with the game provider. After a long investigation, it was decided the player won fairly and his winnings were paid out.

The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully

The player from Brazil experienced a delay in account verification after winning money from two deposits, despite having provided all necessary documents, including a video holding his ID. The casino informed him that the verification process could take up to 31 days, which impacted his first withdrawal. After a prolonged wait, the casino ultimately approved his withdrawal after 31 days. The complaint was marked as resolved by the Complaints Team, who appreciated the player's cooperation and encouraged him to reach out for future issues.

The player from Germany is trying to withdraw €450 from his verified account but the casino continuously cancels the withdrawals, requesting a bank statement from a Skrill debit card. Even after providing a bank statement from the Skrill account, the withdrawal still hasn't been processed. The complaint was resolved as the player's received his payment.

The player from Hesse submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Ukraine has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Canada had deposited $72.32 USD in crypto to the casino, but the funds had not been credited to their account after two days. Despite repeated inquiries and assurances from customer support, the player continued to receive the same unhelpful responses about a system fault. The issue was resolved when the funds were credited to the player's account after 48 hours, allowing them to proceed with their gaming. The Complaints Team marked the complaint as resolved and encouraged the player to reach out for future issues.

The player from Switzerland had requested two withdrawals totaling €1240 on July 3rd. Although the casino claimed the withdrawals were processed, the funds had not arrived in his account. Despite sending his July bank statement, the casino was not assisting and was ignoring his queries. After further investigation, the issue was resolved as the player successfully received his winnings back into his gaming account and was able to withdraw the funds without further delay. The Complaints Team marked the complaint as 'resolved'.

The player from Germany had requested a €400 withdrawal, which was confirmed but never received, while a later €102 withdrawal was processed immediately. The casino attributed the delay to the payment provider, but the player found this explanation odd. The issue was resolved after the player confirmed receipt of the money. We marked the complaint as resolved.

The player from Albania had faced a withdrawal delay of over 10 days from Jet Casino despite having successfully completed an additional verification process. This wasn't the first time the player had had issues with this casino; a previous withdrawal had taken more than 40 days. The player was concerned about the casino's fairness and their then-current funds. After the player contacted the Complaints Team, we intervened and contacted the casino. The casino claimed an additional verification was necessary. After a month, the player received their payment. We marked the complaint as resolved.

The Brazilian player had had an issue with a withdrawal that had been declined due to documentation issues. Despite having submitted all the necessary documents, the player's withdrawal of 810 BRL had not been processed even after two weeks. The Complaints Team had reached out to the casino, which had stated that additional verification had been needed according to their rules. This process had started on January 5, 2024, with an estimated completion date of February 5, 2024. The player had been asked to wait for the verification process to be completed. Finally, the player had confirmed the receipt of the payment, resolving the issue.

The player from Poland reported an unexpected issue where the casino requested a video selfie and then blocked his withdrawal for 31 days. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil is experiencing difficulties withdrawing his winnings from the casino. There was a misunderstanding between the player and the casino's live chat agent regarding the wagering requirements of the bonus. After it was explained by the casino representative, the player confirmed receipt of the payment, so we closed the complaint as resolved.

The player from New Zealand has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.

The player from Poland is experiencing difficulties withdrawing his funds because the transactions via chosen payment method have been declined. The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the casino processed the withdrawal, therefore we marked the complaint as resolved.

The player from Portugal had a deposit issue, as a deposit made on 10/25/2024 was still not credited to their player balance due to a claimed payment system issue, despite having sent proof of payment. The player communicated with the casino, which contacted the payment provider, leading to the eventual crediting of €69 after a commission deduction. The issue was resolved and marked as such by the Complaints Team.

The player from Greece deposited 200 euros, placed bets on the sportsbook, and requested to withdraw 300 euros. Despite providing all requested documents since June 10th, there had been no update on the withdrawal. After our intervention, the casino confirmed the additional verification process, as per their terms, and subsequently completed it. The player then successfully received his withdrawal. The complaint was marked as resolved.

The player from Bosnia and Herzegovina had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported that despite completing all required verifications, including sending a video and various identification documents, the casino informed him that the account review process could take up to 31 days. After our intervention, the casino confirmed that the payout check was completed and the withdrawal request was approved. The player subsequently confirmed that the withdrawal was received, resolving the issue.

The player from Germany has been waiting for a payout for a week. Despite having a fully verified account, the casino has informed the player that the payout might be delayed by another month due to further review, which the player cannot understand for a value of €140. The issue has been resolved successfully.

The player from Germany has been waiting to receive her withdrawal of 100€ since 08/25. Despite account verification and withdrawal confirmation, the casino cites a glitch in the payment system and has asked her to repeat the withdrawal request. Shortly after opening the complaint player has received their funds.

The player from Estonia deposited 600 euros, won 6500 euros, and then had their account locked by the casino even after verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had been waiting over 10 days for a withdrawal. Despite being fully verified, he repeatedly heard the same excuse about payment system problems. After continued communication with the casino, he reported receiving his winnings, and the issue was marked as resolved. We acknowledged the resolution and appreciated his cooperation throughout the process.

The player from Kazakhstan encountered issues with withdrawal from a sports betting site after successfully verifying his account and increasing his balance. Despite placing withdrawal requests, the process was repeatedly canceled, and he was informed that his application was under additional verification with no specified timeframe. The player reported feeling scammed due to the lack of support and unresolved withdrawal attempts. After a month of delays and inconsistent information from the casino, the player finally received his winnings. The case was marked as resolved by the Complaints Team, who acknowledged the lengthy verification process but expressed satisfaction that the issue was ultimately resolved.

The player from Finland completed the 45x wagering requirement with a balance of €2100 using a welcome bonus but found the balance reduced to €700 upon attempting to withdraw. Chat support informed him that there was a maximum withdrawal limit of 5x the bonus amount. We reviewed the case but identified the maximum winning condition's presence. Eventually, the player confirmed that the €700 winnings had been cashed out after playing an additional €200.

The player from Germany had been waiting 31 days for a withdrawal of €276, despite having completed the verification process, which included a video selfie. The casino confirmed that the player's account was under additional review for verification, which had started on July 16. After further communication, it was established that the player would be able to withdraw the funds that day. The issue had been resolved, and the complaint was marked as 'resolved' in our system.

The player from Lithuania had won over 9000€, and although their account had been verified, the withdrawal was still pending. The casino had requested an additional 72 hours for further checks without asking for more information. The player’s account was temporarily blocked for video verification, which was completed after 12 hours. The player received the first installment of 4000€ due to daily withdrawal limits and expressed satisfaction. The issue was marked as resolved.

The player from Germany faced issues withdrawing money from the casino, as he was accused of not making a deposit between no-deposit bonuses. He asserted that he had properly deposited €25 before utilizing the no-deposit codes and believed that the casino's requirement for an additional deposit of €200 was unfounded. The issue was resolved after the player reached an agreement with the operator, and the complaint was marked as 'resolved' by us.

The player from Germany had secured 6th place in a tournament with a prize of €400, but the casino had refused to pay, citing a rule change. The player later confirmed that the issue was resolved, attributing the problem to a display error in the tournament. The payout was received, and the complaint was marked as resolved by us.

The player from Mexico had deposited funds into an online casino, but the deposit had not been credited to their account. Despite the casino's assurance to resolve the issue within an hour, the player had been forced to wait for 7 hours without any progress. After they submitted a complaint to us, the player had been advised to contact their payment provider, as the casino was unable to assist. The player had also been advised not to make any further deposits until the issue was resolved. Later, the player confirmed that the deposit had finally been credited to their account. We had then closed the complaint as 'resolved'.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. After the player's communication with the casino, the Complaints Team had stepped in to mediate. The player confirmed that he had made successful withdrawals before, and his account was verified. The team then contacted the casino to expedite the process. Eventually, the player confirmed that his withdrawal was completed on March 27th. The issue had been successfully resolved with the help of the Complaints Team.

The player from Germany had deposited a total of 2800 EUR at Fresh Casino and had won 8450 EUR. His account was blocked by the casino, and despite having completed the requested verification, he was unable to reinstate his account because Fresh Casino did not call him for confirmation. Eventually, the casino made the verification call, and the player received his winnings of 8450 EUR. The issue was successfully resolved.

The player from Poland had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed at that time. We had advised him that it was common for withdrawals to take some time to process, possibly due to unfinished KYC verification or high volume of withdrawal requests. We had recommended patience and cooperation with the casino. After some time, the player had confirmed that he received his withdrawal and requested to close the complaint. We then marked the complaint as 'resolved'.

The player from India is having trouble withdrawing funds from an online casino. Despite meeting all conditions and having an approved withdrawal request for 25,000 rs, the funds are yet to be credited. Player’s complaint has been resolved successfully.

The player from Ukraine has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We contacted the casino and found out that it required 31 days to complete the account checks. When the time was out, the player confirmed that he finally received the winnings. The complaint was closed as resolved.

The player from Albania has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Player’s complaint has been resolved successfully.

The player from Baden-Württemberg has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil had requested a withdrawal of 990 BRL two weeks prior, which had initially been declined due to document issues. After resubmitting the documents, the casino attendant stated that the payment would be made within 72 hours but then changed it to 31 days. The player did not respond to our follow-up inquiries, which prevented further investigation into the matter. The complaint was later reopened at the player's request, and it was confirmed that the payment was received. The issue was then marked as resolved.

The player from Portugal had claimed that despite having completed all wagers, his withdrawal request was denied by the online casino due to supposedly pending bets on two slot games. No bonuses had been used or purchased during the gameplay. However, the issue was later resolved by the casino. As a result, we had closed the complaint as 'resolved'.

The player from Germany had been waiting for a withdrawal for over three weeks. Despite his account being correct and approved, the casino had cited clause 10.4 to justify withholding the payment for a possible 31 days for further checks. We had asked the player several questions to better understand the situation, but he had stopped responding to our inquiries. As a result, we had no choice but to reject the complaint. However, the player later contacted us, informing us that he had received his winnings after almost a month. Consequently, we marked the complaint as 'resolved'.

The player from Estonia had made a large deposit and received a welcome bonus at Starda Casino. After winning more than 30,000 EUR, the casino had requested multiple documents, including a video call that hadn't been arranged yet. The player's account had also been closed by the casino. We had initially rejected the complaint due to the player's lack of response to our messages and questions. However, after reopening the complaint at the player's request, the player had confirmed that they had passed the video call and successfully withdrawn their winnings. As a result, we had considered the issue resolved and closed the complaint.

The player from Russia is struggling with an extended verification process including several requested selfies with various identification documents. After complying with all demands, the casino is further delaying the payout of $100, claiming an undefined check. We contacted the casino and it informed us about the necessity to finish the verification of the payment method used by the player. After it was done, the player confirmed receiving tha part of the money, however her further withdrawal request was declined. The casino stated that the player used a new payment method, which needed to be verified as well. The player denied this, but after checking one more time, it turned out that the player requested a withdrawal to another Tether wallet by mistake. When the player changed the payment method to a verified one, the money was finally received, and the complaint was closed as resolved.

The player from Germany requested a withdrawal of €200 on August 5, 2024, which remained pending despite her having provided bank statements. While a successful withdrawal to her Visa card had occurred, the support team was unhelpful, and the funds had not returned to her account. After further communication, it was confirmed that the player successfully received her winnings, and the issue was marked as resolved by the Complaints Team.

The player from Switzerland experienced a delayed withdrawal of 15 days despite having a verified account and successful previous withdrawals. The casino assured him everything was fine, but he found the waiting time excessively long compared to previous transactions. The player provided evidence and stated that the casino reserved the right to postpone payments for up to 31 days. After intervention, the withdrawal was processed, and the player confirmed receipt of the funds. The complaint was marked as resolved by the Complaints Team.

The player from Germany had won 5300 Euros from the game Dragons Gold 100 and faced issues when he tried to withdraw his winnings. His account had been suspended despite him complying with all verification processes, including a live video call. The player's requests and inquiries had been repeatedly delayed with no clear timeframe provided by the casino. We had invited the casino's representatives to join the discussion and they confirmed that the verification had been completed and the player could withdraw his funds. The player confirmed the receipt of his winnings, successfully resolving the issue.

The player from Greece had experienced a withdrawal delay from Drip Casino. He had requested the withdrawal on 31st March 2024 after his account had been fully verified. However, the casino had informed him that his withdrawal was under additional verification, which could take up to 31 days. After the intervention of the Complaints Team and subsequent communication with the casino, the player had received his payment after 31 days. The player had expressed gratitude for the assistance and offered to make a donation to the casino guru website. The complaint was then marked as 'RESOLVED' by the Complaints Team.

The player from Canada had been unable to withdraw his winnings due to a condition that required him to deposit and wager 3 times the amount of his current balance. This condition had been unclear in the casino’s terms and conditions. However, the player had resolved the issue independently and had requested the complaint to be cancelled. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Germany won a Daily Drops & Wins prize of €2500 on a Pragmatic game but the winnings have not been credited to the player's account yet. The complaint was resolved as the player got paid out.

The player from Canada had deposited $40 via email transfer to the casino, but the money hadn't been credited to his casino account. He had provided proof that the money was deducted from his bank, but the casino's customer service, managed by third-party company Paydirect, had declined his request for a refund. He had encountered the same issue after another attempt to deposit $30. The player had confirmed that these were his first deposits at the casino. After we had advised him to contact his payment provider, the player had received refunds for both transactions and requested to close the case. We then had closed the complaint as 'resolved'.

The player from Germany had successfully wagered his bonus at Drip Casino, having followed all rules and guidelines, and attempted to withdraw €800 from his winnings. However, his withdrawal requests had been repeatedly canceled and he had been accused of delaying rounds. Despite having followed the troubleshooting advice given by the operator, the issue persisted. Following the intervention of the Complaints Team, the casino had ended the open bets and prepared the player's balance for payout. The player had confirmed receipt of his €800 withdrawal and expressed satisfaction, leading to the resolution of the complaint.

The player from Germany faced issues while attempting to withdraw his winnings from the casino. The casino had repeatedly declined his payout due to an alleged outstanding spin on 'Esqueleto Explosivo', which the player had denied. The player's verification issues were resolved, but the payout problems persisted. After the Complaints Team had intervened and communicated with the casino, the casino stated that the withdrawal had been approved and the funds would be credited shortly. The player had confirmed that he received his winnings, and the complaint had been marked as 'resolved'.

The player from Brazil reported that only one of three deposits totaling 11,000 BRL had been acknowledged by the casino. The casino provided no timeframe for resolving the issue. After the player submitted receipts and relevant communication, the issue was resolved, and the credit was made to the player's account. We marked the complaint as 'resolved' in our system following the player's confirmation.

The player from Germany won €6000 at the casino but faced multiple delays and inconsistent information regarding her withdrawal. After initial approval, she was told that her account required further review, and despite waiting days, the payment remained 'In progress' with no resolution. The issue was resolved when the player confirmed that her funds had been returned to the casino account, and a new withdrawal via credit card was processed immediately. The complaint was marked as 'resolved' by the Complaints Team after receiving confirmation of the successful transaction.

The player from Brazil made a deposit via instant transfer, but the funds were not credited due to a pending issue with the payment system. Despite providing proof of payment and bank statements, the casino did not give a resolution date for 3 days. Eventually, the deposit was credited to the player's account. We marked the complaint as resolved.

The player from Germany had made a deposit and won with the bonus, but experienced issues with withdrawal as the casino had locked his account. Even after he complied with the requested video call and repeated selfie requests, the casino continually delayed the payment stating it was under review. After the player's complaint, we had asked the casino for clarification, and they informed us that the player's payout verification had been completed and he needed to make a new withdrawal request. The player later confirmed that he had received his winnings, which led us to mark the complaint as resolved.

The player from Austria was facing a delay in withdrawal of his winnings. He had successfully completed the required video verification, but the casino had stated he might have had to wait up to 31 days to check for unfair play, even though his account had already been verified previously. The player had engaged in a mix of live casino games and sportsbook betting, without any bonus involved. The casino had justified the delay, referencing their rules that allowed them to limit withdrawal for verification purposes. After a lengthy process, the player's withdrawal was finally completed after 30 days. We had facilitated the communication between the player and the casino, and the complaint was eventually resolved.

A player from Brazil experiences issues with their account due to a self-exclusion that they didn't request. The problem surfaced after they won a bonus and tried to deposit to fulfill the bonus conditions. The casino stated they could not change the exclusion, leaving the account inaccessible.

The player from Russia had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received at that time. The player, who was attempting his first withdrawal, hadn't used any bonuses and had provided all requested documents for account verification. Despite this, the casino had been conducting an extended investigation, which caused a delay in payment. After nearly a month of waiting, the player confirmed that he had received his winnings. We marked the case as 'resolved' in our system.

The player from Germany had deposited 100 Euros using Skrill, but the amount hadn't been credited to his casino account despite being deducted. Sol-Casino had suggested contacting the bank as they couldn't see the transaction. We had advised the player to contact his payment provider and refrain from making more deposits until the issue was resolved. We had kept the complaint open for a month for updates. The player later confirmed that Sol-Casino had credited the amount to his account. We had marked the complaint as 'resolved' in our system.

The player from Croatia had reported delays in receiving a withdrawal that was requested two weeks prior. The player had passed the KYC verification and had no active bonus. After communication with the casino, it was revealed that the player's account had been under investigation for signs of unfair play, as per the casino's rules. The casino had stated that the investigation could take up to 31 calendar days. The casino later confirmed that the player's withdrawal request had been approved. The player had confirmed receipt of the payment, and the complaint was marked as resolved.

The player from Brazil made multiple deposits and, after finally winning, attempted a withdrawal. Despite sending numerous documents for verification, he was informed that the payout could take up to 31 days. Player stopped responding to our question therefore the complaint was rejected. Player has contacted us that they received winnings after 28 days.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's deposit was not credited to his casino account. The player confirmed the issue was resolved after the amount had successfully been credited to his balance. Consequently, the complaint was resolved.