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OverviewBonusesUser reviews27Safety Index explainedDiscussion56Payment methods33
Monro Casino Review
This review examines Monro Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Monro Casino has a High Safety Index of 8.2, which makes a recommendable option for most players in terms of fairness and safety. Continue reading our Monro Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Fairness and safety of Monro Casino
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Monro Casino, we have looked closely into the Terms and Conditions of Monro Casino and reviewed them. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.
Based on our estimates or gathered data, Monro Casino is a very big online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
As far as we are aware, no relevant casino blacklists mention Monro Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
All in all, when combined with other factors that come into play in our review, Monro Casino has landed a High Safety Index of 8.2. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.
Note: As far as we are aware, Monro Casino is interconnected with 17 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Monro Casino.
Terms and Conditions of Monro Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Monro Casino to be somewhat unfair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Monro Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 1 complaints directly about this casino in our database, as well as 12 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,964 black points in total, out of which 2,942 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Monro Casino user feedback and reviews evaluated
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
The user satisfaction feedback of Monro Casino shared by 27 users has resulted in a Bad User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Licenses and company data
Monro Casino is owned by GALAKTIKA N.V. and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
Monro Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Control Board.
Payment methods, win and withdrawal limits
Monro Casino supports 33 payment options. This includes: Skrill, Payz (ecoPayz) , VISA, Mastercard, Bitcoin (BTC), AstroPay, Siru Mobile, ApplePay, Tele2, Sky Crypto (Sky Pay), SBP - Система быстрых платежей, YooMoney, МИР - Mir, Interac, Ethereum (ETH), Interac e-Transfer, Dogecoin (DOGE), Tron (TRX), Tether (USDT), Activ, Ripple (XRP), BeeLine, Litecoin (LTC), VouWallet, Piastrix, Altel, Jeton, Rapid Transfer, blik, ING Bank, PIX, Revolut, Google Pay.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 4,000 per day
No win limit
EUR 120,000 per month
USD 4,000 per day
USD 120,000 per month
CAD 6,000 per day
CAD 180,000 per month
BRL 20,000 per day
BRL 600,000 per month
KZT 1,600,000 per day
KZT 48,000,000 per month
RUB 500,000 per day
RUB 15,000,000 per month
UAH 120,000 per day
UAH 3,600,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. You can find languages available at Monro Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Portuguese
Russian
24/7
German
French
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Monro Casino, managing your account, withdrawals, or other matters. Monro Casino has a good customer support, judging by the results of our testing.
Monro Casino slots and casino games
Monro Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 81 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Evoplay, BGaming, GameArt, Endorphina, Red Rake Gaming, Spinomenal, Tom Horn, Belatra Games, Relax Gaming, Bullshark Games, Jelly, Smartsoft Gaming, Oros Gaming, Turbo Games, Platipus, Swintt, Phoenix7, Lucky Streak, Amigo Gaming, Slingshot Studios, Backseat Gaming, Mancala Gaming, Bulletproof Games, Spadegaming, Reflex Gaming, Spribe, Fortune Factory Studios, All For One Studios (ALL41), Galaxsys, Casino Technology, TrueLab Games, Bang Bang Games, Foxium, Mascot Gaming, Onlyplay, Triple Edge Studios, PGsoft (Pocket Games Soft), Reel Play, Gaming Corps, Penguin King, Gamebeat, 100HP Gaming, Hölle games, AvatarUX, Peter & Sons, SpinPlay Games, Neko Games, Retro Gaming, PoggiPlay, Gold Coin Studios, 3 Oaks Gaming, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Popiplay, Apparat Gaming, Just For The Win, Winfinity, InOut, Snowborn Games, Stormcraft Studios, 4ThePlayer, Hacksaw Gaming, Netgame, Print Studios, Ka Gaming.
Monro Casino bonus offers and codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 14 bonuses from Monro Casino in our database, and all offers are listed in the 'Bonuses' section.
Note: Our separate page features details on Monro Casino bonuses for additional information about this casino's offers.
Browse all bonuses offered by Monro Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(27)
User reviews of Monro Casino
This is a place to share experience with Monro Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Lots of tournaments and promotions. Every day brings something exciting. No-deposit free spins are also constantly given out. Payouts are fast. Everything is outdated.
Lots of tournaments and promotions. Every day brings something exciting. No-deposit free spins are also constantly given out. Payouts are fast. Everything is outdated.
I sent the requested documents, from selfies to videos and other documents. They appear verified, but in the chat they say it can take up to 31 days to verify and review my account and process a withdrawal of 1,400 euros. What they're doing is outrageous.
Mande mis documentos que me pidieron, desde selfies a videos, y demas documentos, me aparecen verificados y sin embargo en el chat dicen que pueden tarde hasta 31 dias para verificar y revisar mi cuenta y procesar un retiro de 1400 euros. Es una barbaridad lo que hacen
Late refunds
Reintegros tardios
Late verification
Verificacion tardia
Unfriendly support
Soporte nada de amables
31 days to process an account review and withdraw
31 dias para procesar una revision de cuenta y poder retirar
Monro Casino
Hello, dear player! Thank you for sharing your feedback. We’re sorry to hear about your frustration with the verification and withdrawal process. Please note that, in some cases, additional time is required for thorough account verification and security checks, especially for large withdrawal amounts.
We truly appreciate your patience and understanding, our team is working to complete the review as quickly as possible. If your documents are already verified, the withdrawal will be processed as soon as the final verification step is completed.
Recently, I've been having problems with withdrawals because, according to support, it's stuck in the payment system. In the past they were definitely better and you always received your money on time, but lately it seems like there are always delays until you receive your winnings.
Seit neuem immer wieder Probleme mit Auszahlungen, da es laut Support im Zahlungssystem hängen bleibt. Früher waren die eindeutig besser und man hat sein Geld immer Pünktlich erhalten doch in letzter Zeit wird gefühlt immer hinausgezögert bis man seinen Gewinn erhält.
Payouts always get stuck in the payment system
Auszahlungen bleiben immer im Zahlungssystem hängen
Monro Casino
Hello, dear player! Thank you for your honest feedback. We're sorry to hear you've experienced delays with your recent withdrawals, we understand how frustrating that can be.
While we always aim to process payments quickly and reliably, occasional delays with external payment systems can happen. That said, your concerns are important to us, and we’ll continue working to improve the consistency and speed of our payouts. Thank you for your patience and for staying with us. We hope to provide a smoother experience moving forward.
they make it difficult to verify and make you wait 31 days for withdrawal even though I withdrew an amount less than the deposit because I lost about 15% of the balance. joke
Have to wait month for withdraw
wideo veryfication
Monro Casino
Hello, dear player! The MONRO Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential. For any issues, our 24/7 technical support chat is here to assist you.
I made a deposit 3 days ago and nothing has arrived in my account. Send them a message, and they make fun of your face, lack of respect for the consumer, a casino like this shouldn't even exist.
Péssimo chat, não estão nem a ir pra você, fiz um depósito já tem 3 dias, e nada de valor em conta. Manda msg pra eles , ainda eles zomba da sua cara, falta de respeito com o consumidor, Casino como esse não deveria nem existe.
Very non-committal
Muito sem compromisso
I made a deposit 3 days ago and nothing has arrived in my account. Send them a message, and they make fun of your face, lack of respect for the consumer, a casino like this shouldn't even exist.
Péssimo chat, não estão nem a ir pra você, fiz um depósito já tem 3 dias, e nada de valor em conta. Manda msg pra eles , ainda eles zomba da sua cara, falta de respeito com o consumidor, Casino como esse não deveria nem existe.
Monro Casino
Hello, dear player! We apologize for the negative experience you had. The request on your missing deposit has already been sent to the payment system. We'll try to solve your issue as soon as possible. Once there is any information, you'll be notified by email.
Ah where to start? So this is actually one of the best casino experiences i had for a while. Very fast verification and payment process. Support is always available and helped me on every step i needed. I’d give this casino 9.5/10. They have loads of withdrawal options also. I don’t get why people rate bad this casino as i had 0 issues with it really. Btw i verificated my account in hours and got my money in 20 minutes. REALLY REALLY RECOMMEND THIS PLACE!
Fast withdrawals, fast support help, fast verification process
Monro Casino
Hello, dear player! Thank you so much for your review! We're thrilled to hear that you had such a positive experience at our casino. We strive to provide fast verification and payment processes, and it's great to know that our support team was able to assist you every step of the way. Your high rating means a lot to us!
I think I'm regretting opening an account on this casino! As they are not trustworthy and truthful! I had no issues depositing, as it was fast, but immediately i wanted to withdraw. I was asked for additional video verification even thou i had already verified my account before depositing. No issues, i did the verification it was successful and the customer support asked me to place a withdrawal that I won't have any issues again, since i placed the withdrawal and I'm yet to receive it. I den contacted another support and he told me they are reviewing the withdrawal and it might take 31days to get processed! Who does that? Who takes 31days to process a crypto withdrawal. I'm afraid this is beginning to look like a scam,
Deposit is fast.
Plenty available games
Withdrawal issues
They are saying they take 31days to process withdrawal
Site is lagging sometimes
Monro Casino
Hello, dear player! We are sorry for the unfortunate experience you faced. According to the paragraph 10.4 The MONRO Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential.
Made a deposit recieved a 150% match played the required amount got verified fast by helpful friendly support chat. Recieved wothdrawl within 5mins through interac etransfers.i will be depositing again in the future
Great game/provider selection
Fast response from support chat with option of phone call
Fast withdrawl through interac etransfer
Most my favorite games cant be used while bonus is active
Monro Casino
Hello, dear player! Thank you for sharing your experience of playing at our casino. We are glad that it turned out to be positive. We wish you good luck in your future games!
I got through recycling and went home without any major problems. However, I did not receive the promised birthday bonus of €40 because the hidden requirement was the total amount of deposits of €500-€1500 over the past 180 days. :(
Sain kierrätyksen läpi ja kotiutin ilman suurempia ongelmia. 40€ luvattua synttäri bonusta en tosin saanut koska piilotettuna vaatimuksena oli 500€-1500€ talletuksien yhteissumma viime 180 päivän ajalta. :(
The withdrawal was successful
Kotiutus onnistui
Basic games are available
Perus pelit löytyy
I didn't get the sinde bonus :(
En saanu synde bonusta :(
Monro Casino
Hello, dear player! Thank you for your feedback. We are very sorry that you did not receive your birthday bonus. However, we would like to point out that the conditions for receiving the bonus are not hidden and you can read more about them in rule 10.5. MONRO Casino players with PRESTIGE, ELITE, or SUPREME levels will receive a no deposit cash bonus on their birthday. The bonus will be awarded for depositing at least €500 for PRESTIGE status / €2,000 for ELITE status / €3,500 for SUPREME status over the last 30 days before the end of the User's birthday. This bonus is only available for verified players on their birthday, and for 7 days afterwards. The birthday bonus is valid for 7 days after activation. Once the wagering requirements are met and the bonus is transferred to the cash balance, it becomes available to withdraw. You can also inquire about the terms and conditions of any bonus in the support chat, which works 24/7.
Bullshit just eating money no matter the verificaton and everything. Throw anay more than 100€ in 10 days for nothing not even one big bonues really one of the worst online casino experiences. The website and ux is good but what that helps if the casino is literally just esting money. And fee for that credit card deposit and paysafe minimum 20€ deposit and blabla bullshit greed at its worst!!! I am going back to videoslots byebye
Monro Casino
Hello, dear player!
We apologize for your negative experience. We're committed to providing fair gaming and are constantly improving. We'll review your feedback to enhance our services. If you decide to return, we'll strive to make your experience better.
Join this casino on guru’s recommendation (8.4) only to discover that they charge u extra for every deposit, after having chat with support kept telling not on there side, but my bank confirmed that it was a foreign currency charge as deposit was submitted in different current and the provider been used was SS Cypress mutual, mind blogging as Cypress use euro and is in the European Union at no point was i ever told they would charge extra for deposits within European Union I sent you screen shot of my bank in ireland AIB bank, none in UK so stop lying
Chat/support
Deposits and certain terms
Monro Casino
Hello, dear player! We have checked the details of your problem and found out that you tried to make a deposit using a UK local card. The currency of the card is the local currency of Great Britain. That's why you had a conversion fee indicated.
low RTP slot ..there is no way you can hit a bonus without playing with a bonus and i dont see any good intention from this operator...they dont even have responsible gaming tool ( which in my opinion is a good indicator) (player safety & player retention ) everything is geared to prevent you from cashing out money...
and customer service is deceptive so you can't trust what they say
lots of game and live casino provider
sportsbook decent lines
no responsible gaming tool
hard to whitdraw money
badly manage , if anything at all , cant care less
Monro Casino
Hello, dear player!
Our team is working on adding the ability to set your own profile limits. We would also like to point out, RTP in our casino is quite high, and it is distributed randomly among the players. No one can know at what moment you will be lucky.
Even if you win a prize, we won't let you withdraw it no matter what! I won money from a no deposit bonus, but what about a group casino? If you refuse to withdraw money because you got a no-deposit bonus and want to withdraw money, deposit the desired amount and request a 3x rollover. This is the first time I have ever seen a casino respond so unreasonably and unfairly. Take care of yourself, please! Please see the link for detailed information.
Even if you win a prize, we won't let you withdraw it no matter what!
Monro Casino
Hello, dear player!
In accordance with our website's policies, as outlined in clause 10.6. "In case of a repeated use of no deposit cumulative bonuses on the Company’s sites without making a cash deposit in the interval between using bonuses, the Casino reserves the right to ask the user to make a deposit equal to the wagered bonus funds on their balance at the time the withdrawal request is submitted (not less than 10 €), and ask to wager the deposit three times. If the user refuses to make a deposit, all received no deposit cumulative bonuses and all related winnings shall be deemed void."
Very bad casino. It tries to block the withdrawals. Verification is almost impossible. They refuse the documents, want new documents etc. Player has no chance to get his money even if he wins. Avoid this casino.
Nothing.
Nothing.
Verification is impossible. They refuse every time until the player loses all his winnings.
Bad casino.
Avoid this casino.
Monro Casino
Hello, deal player! Our verification process is established to guarantee adherence to regulatory standards and uphold stringent security measures. In case you experience any issues with withdrawal, kindly reach out to the support chat to explore an alternative method.
i loosed about 20000 euro last week, but when come time to receive cashback, casino said that they will not credit my account (no any reason).Also live support was unhlepfull. So this casino is bad.
casino cheat with cashback
casino cheat with cashback
Monro Casino
Hello, dear player! Cashback is automatically credited when all conditions are met. If it was not credited to you, it means that you have not fulfilled all the conditions.
I made a deposit of 20 USD via pix and so far I haven't been credited, it's been 20 hours, they just ask me to wait for an email and nothing! A deposit via pix should be in the account quickly!
Fiz um depósito de 20 USD via pix e até agora não fui creditado, já se passaram 20h, só pedem para aguardar email e nada! Um depósito via pix deveria estar na conta rapidamente!
I can't say anything positive without a good experience!
Não posso positivar, sem uma experiência boa!
Deposit did not drop
Depósito não caiu
Monro Casino
Hello, dear player! You can get the actual information on your transactions from our support team, which works 24/7.
BEWARE!!!! I deposited multiple times in this casino and won up. When you want to withdraw all the withdrawal methods don't work! Neither Crypto, Credit Card or E-Wallet.
SO YOU WON'T GET YOUR MONEY!
withdrawal not possible
long verification (>5 days)
rude support
games are laggy
Monro Casino
Hello, dear player! If you encounter a problem with withdrawal, please contact the support chat to choose an alternative method. It works 24/7.
made a deposit through the kvitum wallet. I passed verification and confirmed that the wallet was mine. played for a big bet of $100. I caught the prize and the total balance became 15,000. asked to go through some call I've done everything. and the casino closed the account and does not withdraw anything another scam online
сделал депозит через кошелек kvitum. прошел верификацию, подтвержил что кошелек мой. играл по большой ставке 100 долларов. поймал призовую и общий баланс стал 15000. попросили пройти какой-то звонок все сделал. а казино аккаунт закрыло и ничего не выводит очередной скам в сети
This casino does not withdraw winnings
это казино не выводить выйгрыши
deception again
опять обман
Monro Casino
Hello, dear player! According to rule 8.23. "The Company reserves the right to require primary and secondary account verification at any time and to use additional tools and procedures for verification, if necessary. In order to verify your user account, the administration has the right to ask you to provide an ID document (including, but not limited to, a copy of your passport/ID card/any payment card used, recent public utility charge statement in your name or any other document confirming your identity). In addition, the Company reserves the right to ask you to confirm your identity via a video call or by sending your documents by mail. If these requirements are not fulfilled, the Company has the right to temporarily deactivate your user account until the requirements are fulfilled and/or close the account. If the information you provided is found to be inaccurate, the Company reserves the right to block your account and cancel withdrawals." You agreed to these rules when you registered on the site.
I have try to deposit with 2 diffrent visa card and it was decline when i asked my banks they told me becuse the site is unsafe the cards automaticaly blocks so beware. Chat is useless
I have try to deposit with 2 diffrent visa card and it was decline when i asked my banks they told me becuse the site is unsafe the cards automaticaly blocks so beware
I have try to deposit with 2 diffrent visa card and it was decline when i asked my banks they told me becuse the site is unsafe the cards automaticaly blocks so beware
Monro Casino
Hello, dear player! There are many alternative ways to make a deposit on our website. You will always be helped to choose a suitable method in our support chat room, which is working 24/7.
Best wishes, MONRO Casino!
Safety Index explained
Safety Index of Monro Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Monro Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.0/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index