Monro Casino review
Accepts players from Canada
No Deposit Bonus:
50 FREE SPINS on Burning Chilli Xno depositBonus T&C
Deposit Bonus:
150% up to €600Bonus T&C
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  • Interac
  • VISA
  • Mastercard
  • Payz (ecoPayz)
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  • Siru Mobile
Withdrawal limits
 per month
C$180,000
 per day
C$6,000
GALAKTIKA N.V.
GALAKTIKA N.V.
2023
> C$5,000,000
OverviewBonuses3User reviews28Safety Index explainedDiscussion56Payment methods33

Monro Casino Review

With an 8.0 Safety Index score, a library of 8,900+ games, and 21 payment methods, Monro Casino makes a solid first impression. I tested everything from bonuses to support. Here's how it stacks up against some of Canada's best casinos.

Key facts about Monro Casino

Feature Details
Launch year 2023
Safety Index score 8.0
Provinces available All except Ontario
Welcome bonus 150% up to $600 on first deposit
Game count 8,900+
Providers with the most games KA Gaming, Spinomenal, Pragmatic Play
Average withdrawal speed Up to three business days

First impressions of Monro Casino

During my Monro Casino review, signing up, depositing, and claiming my welcome bonus took just five minutes. I registered using my email, but you can also use Google or Telegram, which is rare at Canadian online casinos.

Monro Casino's Safety Index score of 8.0 is right in line with plenty of other casinos available in Canada. The High score ranks it among the top 30% of over 8,000 casinos we've reviewed.

The casino also stands out with 20+ deposit methods, which is well above the Canadian average. Even a highly-rated site like TonyBet (8.6) comes in with just 10 deposit methods. You can also enjoy a significantly higher $6,000 daily withdrawal limit, which is great for high rollers.

Monro provides close to 9,000 games, easily outpacing the 5,400 on offer at Lemon Casino and 1,000+ at Spin. Playing on the app offers the same experience, in both design and gameplay, which I love as I often play on the go.

However, the total sign-up promotion value of $900 lags behind the likes of the LuckyWins welcome bonus, which offers up to $8,000 across five deposits.

First impression highs

  • Specialty library – 263 bonus games like scratch cards and Plinko, which is great for variety.
  • Varied banking methods – 21 ways to deposit funds, including Interac, credit cards, and crypto, exceed the nine options at Spin Casino.
  • High withdrawal limits – Daily and monthly withdrawal limits of $6,000 and $180,000. VIPs also get unlimited withdrawals.
  • The best software – With 107 of the best gaming providers, the selection blows past the 29 options at Spin Casino.
  • Crypto-friendly – Deposit and withdraw with nine cryptocurrencies, including Bitcoin and Ethereum.

First impression lows

  • Lower welcome bonuses – The $900 total welcome bonus falls behind the big names, with LuckyWins and JustCasino offering $8,000 and $5,000.
  • No referrals – Other casinos let you earn extra bonuses by referring friends, with Lemon Casino rewards netting you up to $250.
  • Lack of credit card deposits – I couldn't deposit with a credit card, although Spin Casino offered Visa, Mastercard, and AMEX.

Is Monro's welcome bonus worth a spin?

During sign-up, the Monro Casino bonus offer displayed as soon as I logged in. The offer was easily accessible, with a 150% deposit match for up to $600, which is triggered with a $20 minimum deposit.

Second deposits are also eligible for up to 400 free spins on the All Lucky Clovers game. The spins scale with your deposit, starting at 25 spins for $20 and going up to 400 spins for $200. On top of that, a third deposit gives a 75% bonus up to $300.

This casino welcome bonus comes with a 40x rollover and a payout amount that tops out at 10x the bonus amount. These terms are on the high end of average and comparable to Supabet, which requires a 35x rollover on the main bonus, and 40x for free spins winnings.

New players can also take advantage of a Monro Casino no deposit bonus if they don't want to fund their account yet. You can get 50 free spins on Burning Chili X by using promo code 'CASINOGURU'.

Monro's bonuses at their best

  • Low minimum deposit – Claim your welcome bonus with a $20 minimum deposit, which is slightly less than the $25 at PlayAmo.
  • Bonuses over three deposits – The welcome bonus offers rewards over the first three deposits. Vegasino only offers a first deposit bonus.
  • Reload bonuses – Weekly reloads for up to 50% and 135 free spins are more diverse than spins-only at Lemon Casino.
  • Birthday bonuses – Claim a Monro Casino no-deposit bonus on your birthday. This type of offer is not available at Legiano.
  • Earn cashback – Earn up to 10% cashback each week on your losses. This tops the 7% cashback offer at Lemon Casino.

Where the bonuses miss the mark

  • Less welcome bonus value – Across three deposits, Monro's welcome $900 and 400 free spins is far less than TonyBet's $2,500 and 225 spins.
  • Second deposit is only free spins – A second deposit bonus of up to 400 free spins is less than TonyBet's $500 and 50 spins.
  • Cashback is not available for basic members – Monro Casino offers four loyalty levels, and cashback bonuses are only available to members at higher levels.

Monro Casino welcome bonus overview

Feature Details
Free spins 400 free spins on 2nd deposit
Bonus amount 150% up to $600 on 1st deposit
Wagering requirements 40x
Expiry 72 hours
Contribution rates Slots 100%, other games 0%
Other bonuses 75% up to $300 on 3rd deposit

Reload bonuses that go the extra round

Monro online casino provides a neat variety of weekly reloads and bonuses. The reload offers come in two options for players who have deposited at least $80 during the week. You can choose from either the Monro Cash option for a 50% cash bonus or the Monro Spin option of 135 free spins.

Each can be claimed once per week. These offers being available to players who reached the second loyalty level of 'Prestige' was a nice bonus. Some sites, like TonyBet, only offer reload bonuses for players who have reached VIP Level 5 in their loyalty program.

The cash reload offer varies depending on your deposit amount. A $150 deposit is needed to receive the full 50% offer, with a maximum bonus of $400 and a maximum winnings cap of 10x the bonus amount. To get the full 135 spins reload, you need to deposit $200, but the max winnings from the spins are unlimited.

The four-tier VIP program is a nice addition that everyone can participate in. You'll also find an exclusive VIP-only 'Diamond Club' for high rollers. Diamond Club members can earn tickets to exclusive events like the Super Bowl, Champions League games, and popular concerts.

Daily & recurring offers

  • Play in ongoing tournaments – Multipliers scale with increased bets and you can potentially claim a larger share of tournament prize pools of over $22,000.
  • Participate in daily lotteries – Deposits of $20 earn a ticket to the Bingo Bongo lottery with a prize pool of $3,000.

Expert tip: Monro Casino offers up to 10% cashback on weekly losses. However, percentages vary from 4-10% depending on the balance between wagers and winnings. Check your balance regularly to see where you stand.

Cracking open the games vault

I found 8,900+ combined real money casino games from slots to popular table games. Plus, there's a lobby of 395 live dealer games. The total games far exceed the 5,400+ at Lemon Casino and 1,000+ at Spin Casino. However, if you're looking for a provider with some of the most games on the market, I'd check out our Supabet casino review, as that site offers more than 36,000 titles.

It's worth noting that despite Supabet's impressive number of games, they work with far fewer providers than Monro's 106, at just 68. Monro's three most popular providers are KA Gaming with 857 games, Spinomenal with 564, and Pragmatic Play, at 545. Thankfully, you can easily sort by providers to find your favourite games. It's a great function that's not available everywhere.

I tested out a popular title from Spinomenal, called Trout's Treasure: Egyptian Catch. This game combines popular themes of fishing and Egypt, with a prize of up to $200,000. It also includes wilds and a free spins game.

Where the game library hits the mark

  • Large list of providers – With games coming from 106 providers, there's enough variety to keep you entertained.
  • Easy to test demo games – Most games can be played in demo, whether you're a member or not. I love being able to test new games without spending money.
  • Exceptional search functionality – Search for popular games by many categories. Lemon Casino simply lists all slot games in one spot.
  • Great variety of instant games – Find over 260 instant games like Plinko, mines, dice, and sports. This tops the 95 offered at PlayAmo.
  • Poker options – With four live poker games available, Monro offers more variety than the one title available at Vegasino.

Where the games need an extra level

  • No exclusive games – Does not offer any exclusive games native to the site. Our Spinsy review found it has an 'Exclusives' category with 400+ games.
  • Fewer table games – While 250 blackjack games should satisfy most players, Vegasino offers far more at 775.

Play free demos to test your skills first

Demo mode is a great place to start without worrying about playing for real money. I found that nearly every slot was available as a free casino game.

This is relatively standard. However, some sites, like JustCasino, only offer a demo mode once you've registered.

Big-name providers, even bigger variety

Monro Casino offers a large variety of games, as they work with over 100 software providers. There's too many to list, but their most popular providers include KA Gaming with 857 games, Spinomenal with 564, Pragmatic Play at 545, and 486 from Playtech.

A notable omission is the lack of exclusive games available, which is disappointing as it's always nice to play unique real money online slots. As our Spinsy and Vegasino casino reviews uncovered, however, you can find 400+ native games at those sites.

If you want more games, you can look at market-leading Supabet, which boasts over 34,000. That said, the provider variety gives Monro the edge. Of the previously mentioned providers, Supabet only offers games from Spinomenal (654), which is their largest provider. Next up is Play'n GO, which offers a comparable number of titles between the two casinos, with 420 at Supabet and 400 at Monro.

Casinos like Spinsy and Vegasino work with similar platforms. You'll find a comparable, if not identical, provider list and game count at both. I love searching out variety to keep my experiences fresh, and this is a Monro element I love.

PlayAmo does edge past Monro in provider count at 120, but they lack the function to search by the most popular provider's game counts, which makes things harder. If you want a lot of choice with easy gameplay, I'd say stick to Monro.

All in with 200+ live casino blackjack variants

During my Monro Casino review, I found 395 live games in the live dealer casino, with blackjack being the most prominent with 250 options. The games come from six providers with Pragmatic Play leading with 214 games, followed by Playtech with 93. Pragmatic is a player favourite in the live casino world, with Blackjack X and Mega Roulette ranking among my personal picks.

The selection was more thorough than JustCasino's 84 titles. However, Monro's library is much smaller than some sites like Supabet and Vegasino, which boast over 1,300 live dealer games apiece. With just two years on the scene, however, I'm sure Monro will be looking to bolster its library as it grows.

Monro also lacks in-game show titles, holding only 20 at present. Of those 20, Cabaret Roulette from Winfinity provides a unique theme with a chance to win up to 2,000x your bet. Meanwhile, Busted or Bailed from Playtech lets you bet on the outcome of a getaway car, which is a great twist on the genre.

Expert tip: While looking for slots games I enjoyed using an in-depth search bar. The capabilities went past searching by provider or game count, including searches by themed collection, games with multipliers, re-spins, expanding symbols, and more.

Bank your way with 20+ payment methods

I enjoyed the convenience of using Interac, which is among the many casino payment options available for Canadian players. Interac comes with a deposit minimum of just $20, and the payment method is completed by simply entering your email.

You can then choose an amount and submit your details on your bank's e-transfer settings. For withdrawals, a minimum of $20 is reasonable. But, as our Spinsy casino review uncovered, you can withdraw for just $10 there. While credit cards were not among the deposit options, Visa, Mastercard, Interac, crypto, and other methods make withdrawing funds accessible to all players.

All told, I found over 20 ways to make a deposit, and the $6,000 per day withdrawal limit is sufficient for most. Both features exceed the 10 deposit methods at TonyBet and the $750 max withdrawal at Spinsy.

When you combine multiple variations of Tether and USDC, there are a total of 22 crypto options, and each offers unlimited deposits. This will appeal to high-roller players. Some sites, like Vegasino, capped me at $10,000.

Customer service advised me that most payouts will take up to three business days. However, cryptocurrencies are quicker and will be completed within 2-3 hours or sooner. While some casinos can deliver crypto payments within an hour, I think this is still a solid option for players looking for quick payouts.

Payments made simple and secure

  • Unlimited crypto deposits – Every crypto deposit method allows for unlimited deposits. Other sites top out at $10,000 or less.
  • Varied banking methods – Over 20 deposit methods are superior to sites like TonyBet's ten, or Spin Casino's four.
  • High withdrawal limits – Big winners can cash out for $6,000/day or $180,000/month. Spinsy's limits are only $750 and $10,500.
  • Credit card withdrawals – Credit card withdrawals are convenient, a method not available at JustCasino.
  • Cryptocurrency tutorials – Players new to crypto can learn through an extensive crypto tutorial, a feature not present at JustCasino.

A few snags you should know about

  • No credit card deposits – The site accepts credit card withdrawals, but not deposits. Jackpot City offers Visa, Mastercard, and AMEX deposits.
  • Could have lower withdrawal minimums – Spinsy's minimum Interac withdrawal is $10, compared to $20 at Monro.
  • Slower withdrawals – Most withdrawals outside of crypto (2-3 hours) can take up to three business days. LuckyWins offers more instant methods, including e-wallets.

How to deposit in three easy steps

  • Step 1 – Click on the orange "Deposit" button in the top right of your screen, which will bring you to your list of available deposit methods.
  • Step 2 – Choose a method such as Interac, e-wallets, or one of many available cryptocurrencies like Bitcoin.
  • Step 3 – Enter your payment amount, email, and any other required information based on payment type. Then enter your email and payment amount.
  • Step 4 – Confirm the transaction on the following screen. Interac deposits can be processed from your bank. Bitcoin deposits require the personal deposit address, which can be copied to your crypto wallet.

Payment limits and timeframes

Payment method Min. deposit Withdrawal time
Interac $20 Up to 3 business days
Interac e-Transfer $20 Up to 3 business days
Mastercard $20 N/A
Visa $20 Up to 3 business days
Maestro $20 Up to 3 business days
Flexepin $20 Up to 3 business days
Neosurf $20 Up to 3 business days
Jetonbank $20 Up to 3 business days
BNB $20 Up to 3 hours
Tether $20 Up to 3 hours
TON $20 Up to 3 hours
Arbitrum $20 Up to 3 hours
USDC $20 Up to 3 hours
Litecoin $15 Up to 3 hours
Tron $15 Up to 3 hours
Ripple $15 Up to 3 hours
Bitcoin $15 Up to 3 hours
Ethereum $15 Up to 3 hours
Dogecoin $15 Up to 3 hours
Bitcoin Cash $15 Up to 3 hours
Solana $15 Up to 3 hours

Expert tip: To request a withdrawal, you'll need to complete email verification, fully fill out your profile, and have one phone number on file. Withdrawals of $1,875+ require further verification, so consider making smaller withdrawals to avoid this step.

How Monro earned its High Safety Index rating

Casino Guru's reviewers determine each site's Safety Index rating. We factor in a casino's revenues, terms and conditions, player complaints, and other key elements to rank its trustworthiness, fairness, and quality.

Monro scored High (8.0) in the Safety Index for not being on any casino blacklist sites and for a very low value of winnings being withheld among customer complaints. This ranks it comparably among other top-rated sites.

It's also one of Canada's largest casinos, which means it's unlikely that it won't be able to pay players their winnings. The casino is operated by Galaktika N.V., which owns a network of 15 online casinos in Canada and Europe.

Collectively, they consistently earn positive reviews averaging 8.2. Five more of their top sites are Jet Casino, Legzo Casino, VOLNA Casino, Fresh Casino, and Starda Casino.

Of 20 complaints filed against Monro Casino, only one remained unresolved during my review. Terms related to the no deposit bonus, which Casino Guru deemed unfair are a main factor that lowered the Safety Index score.

Overall, with an 8.0 Safety Index score, I felt safe and secure while using the site. The rating falls in line with many Canadian competitors like Spinsy, JackpotCity, and PlayAmo. However, it scores lower than some like LuckyWins (9.6).

Where the security holds strong

  • Reputable license – Curaçao licenses aren't the strongest but are superior to those from Comoros, where Supabet is licensed.
  • Rejected complaints – Of 20 submitted complaints for Monro Casino, only one was unresolved.
  • Large casino – With $20+ million in estimated annual revenues you have confidence of getting paid out if you win compared to smaller casinos.

Where we found a few weak spots

  • Unfair rules – We found terms and policies related to no deposit bonuses that could be unfair to some players.
  • Licensed outside of Canada – A local license from the KGC held by Jackpot City is stronger.
  • Limited responsible gambling mentions – Compared to LuckyWins, responsible gambling isn't discussed as thoroughly onsite, but players can contact support for self-exclusion.

Other security factors we consider

Beyond the checks that influence a casino's Safety Index rating, we dive deeper to verify a site's legitimacy as part of our casino reviews.

Monro holds a casino license in Curaçao. The Curaçao Gaming Authority (CGA) doesn't enforce as high regulatory standards as the UK Gambling Commission, Malta Gaming Authority, or Isle of Man.

The international gambling industry recognizes, though, licenses from Curaçao. Even some of our highest-ranked casinos, such as Lemon Casino (9.8) and LuckyWins (9.6) hold licenses from Curaçao.

That said, I'd like to see Monro secure a stronger and more local license from the Kahnawake Gaming Commission (KGC), like those sites such as Spin Casino and Jackpot City hold.

Still, Monro Casino is a large and reputable casino with over $20 million in annual revenues. Therefore, feeling confident about receiving your potential winnings shouldn't be a problem.

Monro online casino offers a responsible gambling section with self-assessment questions. Some sites, such as LuckyWins, go further, offering links to reputable gambling help resources.

Expert tip: I found limited responsible gambling tools on the main policy page. However, tools were available in my profile for a reality check and cooling off.

Monro on the go – my mobile experience

My experience was seamless when using the Monro Casino mobile site on my iPhone. The layout and design are nearly identical to the desktop version and run smoothly, without lag. The live jackpot tracker was updating in real time, and the search functionalities were identical.

The Monro app is available for download on Apple's App Store and Google Play. At the time of writing my Monro Casino reviews, the app ratings were not available. Still, not all operators launch mobile casino apps, with even less being found on the big app stores, where they must pass safety and security tests.

However, while playing on the app on my phone, I found an equal number of games and providers to the desktop version of the casino. This is better than TonyBet, where the mobile games variety greatly varies, with fewer titles available.

On the other hand, TonyBet's overall mobile library is much larger, with one example being 61 live blackjack games, compared to the 18 I came across at Monro. I also tested Vegasino and Legiano, which offered identical games libraries between desktop and mobile.

Benefits on the small screen

  • Identical mobile library – I found the same games offered on mobile. TonyBet only has 510/781 'Popular Games' on mobile.
  • Easily set limits – I was able to set deposit, loss, and wager limits from my phone. JustCasino requires contacting support.
  • Simple interface – Searching for games was simple and titles were easily sorted. On Jackpot City, the interface is cluttered.
  • Live jackpot tracker – The jackpot tracker updates in real-time. Sites like Lemon Casino, Legiano, and Spinsy don't have this feature.
  • Anyone can play demo mode – Even when not signed in, I can test games in demo mode. An account is necessary at JustCasino.

Where mobile play could go next

  • No visible ratings – Despite multiple search attempts online and asking customer service, finding an app rating was not possible.
  • No strategy guides – No strategy guides/FAQs are available for popular games. The TonyBet app has blackjack, roulette, and slots guides.

Expert tip: My experience using the Monro Casino app was honestly identical to that of the desktop version. The interface was just as easy to navigate, the graphics as clear, and games ran just as smoothly. If you're used to apps, it's a great option.

A deep look into customer support

Monro offers three methods to engage with customer service. These include an email ([email protected]), live chat, and their Telegram channel. These types of methods are standard across the top Canadian online casinos. Vegasino also offers these three methods.

Monro Casino goes above the options at TonyBet, however, as that site only offers an email address or contact form, omitting any immediate forms of communication.

Both Monro and TonyBet offer thorough FAQs, though the latter provides more guides for new customers to learn how to play.

I tested the email and live chat versions of support. It's worth noting the live chat function allows a request for a live call if desired. I asked several questions related to this Monro Casino review.

Responses via both methods were quick: five minutes by email and within seconds for live chat. However, the email response rather bluntly told me they could not help with general non-account questions. Through live chat, I was also told some information was only available internally. However, the agent was able to answer a couple of basic questions.

Where customer support excels

  • Quick response times – Support agents picked up live chat requests instantly and replied to emails within five minutes.
  • Calls available – Through the live chat function, you may choose to request a phone call to speak to a live agent.
  • Live chat available – 24/7 live chat is a feature that Jackpot City and TonyBet don't offer.
  • Connect on social media – Contact customer support through Telegram. This feature is not available at Legiano.
  • Multiple languages offered – Choose from English or Russian for customer support. Supabet only offers English.

Where the casino could help more

  • Responses could be more helpful – Responses are quick, but agents won't discuss matters about the site and only discuss account questions.
  • No phone number – You can request a call through live chat, but a phone number is not present. Jackpot City displays a number.
  • Only two languages – Live chat is only available in two languages. Sites like Spinsy offer 14.

How we tested support

Support channel Response time
Live chat Instant
Email 5 minutes
Telegram N/A

Expert tip: I tested out the email and live chat methods, and they both replied within five minutes and seconds, respectively. These are speedy response times and live chat allows you to easily ask more questions. I was told, though, that some information I was looking for to support this Monro Casino review was not available.

How to register at Monro Casino online in five steps

I was able to choose between an email sign-up or registering through social media. The registration process is comparable to most casinos you'll find on the Canadian market. However, the social media sign-up is a nice addition. A site like Vegasino does not offer this.

Once I picked my method of choice (email), I simply needed to provide some basic personal information. A verification code was sent to my email address, which was required to complete the final step.

  1. Click "Visit Casino" on this page.
  2. Choose your sign-up method from email or social media. For email, include your email, a password, country, currency, and agree to the terms and conditions.
  3. In the following step you'll add your province, date of birth, name, and gender.
  4. Finally, enter your postal code, city, full address, and phone number.
  5. A screen will populate asking for the verification code that was sent to your email. Enter the code here, and you're all set to start playing.

My final spin at Monro Casino

The extensive games library stood out to me right away during my Monro Casino review. The site is loaded with nearly 9,000 games, including 8,000 slots and 395 live dealer tables.

This is impressive when compared to some sites like Lemon Casino (5,400+ games) and Spin Casino (1,000+). I love having options when I sign-up to a new casino and Monro delivered.

Finding games was a breeze too, whether I was searching by category, operator, or looking for individual titles via the search bar. Being able to search by specific "Collections" covering 14 themes, or by individual features like multipliers, bonus buys, and more, is a nice addition.

You can boost your bankroll easily with welcome offers at Monro Casino over your first three deposits, while choosing from 20+ payment methods. I found the offers fair and reasonably valuable. However, players who are looking for bigger bonuses will find larger offers for $5,000–$8,000, plus free spins, at other sites, as our LuckyWins and JustCasino reviews unearthed.

Overall, Monro online casino is a solid choice for casino enthusiasts, and you can wager with the confidence of a site with a reputable 8.0 Safety Index score.

About Monro Casino online

  • Owner – Galaktika N.V.
  • Other casinos in the same ownership group – Rox Casino, Gazebo Casino, Jet Casino, Lego Casino, VOLNA Casino, Martin Casino, irwin Casino, IZZI Casino, Flagman Casino, 1Go Casino, Fresh Casino, Starda Casino, Drip Casino, Sol Casino
  • License – Curaçao Gaming Authority (CGA)

Additional facts

  • Head office – Scharlooweg 39, Willemstad, Curaçao (Reg. No. 140803)
  • Languages the casino is available in – English, French, German, Portuguese, Russian
  • Fiat currencies the casino accepts – CAD, USD, BRL, EUR, UAH, RUB, KZT

Bonuses

No Deposit Bonus:
50 FREE SPINS on Burning Chilli Xno depositBonus T&C
Deposit Bonus:
150% up to €600Bonus T&C

Payment methods

Payment methods
Show all (33)
  • Interac
  • VISA
  • Mastercard
  • Payz (ecoPayz)
  • Skrill
  • Bitcoin (BTC)
  • AstroPay
  • Siru Mobile
Withdrawal limits
 per month
C$180,000
 per day
C$6,000

Games

Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
Keno
Scratch cards
eSports betting
Crash games

Language options

English website
All languages (6)
English customer support
All languages (2)
English live chat
All languages (2)

Game providers

Show all (81)
  • Novomatic
  • Pragmatic Play
  • Blueprint Gaming
  • Igrosoft
  • Big Time Gaming
  • Playson
  • Betsoft Gaming
  • Evoplay

Casino screenshots

monro_casino_homepage_desktop
monro_casino_promotions_desktop
monro_casino_homepage_mobile
monro_casino_promotions_mobile

Positives

  • VPN allowed
  • Good selection of games
  • Deposits and withdrawals via cryptocurrencies
  • Live chat support is available 24/7
  • Mobile casino application for iOS and Android

Negatives

  • Limited responsible gaming options
Casino Bonuses (3)

Monro Casino bonuses

Browse all bonuses offered by Monro Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru
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User reviews (28)

User reviews of Monro Casino

This is a place to share experience with Monro Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
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Rated by 28 users

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Casino Guru
We want players to understand gambling.
• 3 weeks ago

Lots of tournaments and promotions. Every day brings something exciting. No-deposit free spins are also constantly given out. Payouts are fast. Everything is outdated.
  • Lots of tournaments and promotions. Every day brings something exciting. No-deposit free spins are also constantly given out. Payouts are fast. Everything is outdated.
Monro Casino
Hello, dear player!Thank you for your feedback! We’re happy to hear that you enjoy the frequent tournaments, promotions, and no-deposit free spins, as well as our fast payouts. At the same time, we appreciate your note regarding the design and features — we’re continuously working on updates and improvements to enhance the overall experience. Your input helps us move in the right direction!

Best regards,
Monro Casino
• 4 months ago
I sent the requested documents, from selfies to videos and other documents. They appear verified, but in the chat they say it can take up to 31 days to verify and review my account and process a withdrawal of 1,400 euros. What they're doing is outrageous.
  • Late refunds
  • Late verification
  • Unfriendly support
  • 31 days to process an account review and withdraw
Monro Casino
Hello, dear player! Thank you for sharing your feedback. We’re sorry to hear about your frustration with the verification and withdrawal process. Please note that, in some cases, additional time is required for thorough account verification and security checks, especially for large withdrawal amounts.

We truly appreciate your patience and understanding, our team is working to complete the review as quickly as possible. If your documents are already verified, the withdrawal will be processed as soon as the final verification step is completed.

Best regards,
Monro Casino
• 5 months ago
Recently, I've been having problems with withdrawals because, according to support, it's stuck in the payment system.
In the past they were definitely better and you always received your money on time, but lately it seems like there are always delays until you receive your winnings.
  • Payouts always get stuck in the payment system
Monro Casino
Hello, dear player! Thank you for your honest feedback. We're sorry to hear you've experienced delays with your recent withdrawals, we understand how frustrating that can be.

While we always aim to process payments quickly and reliably, occasional delays with external payment systems can happen. That said, your concerns are important to us, and we’ll continue working to improve the consistency and speed of our payouts.
Thank you for your patience and for staying with us. We hope to provide a smoother experience moving forward.

Best regards,
Monro Casino
• 1 year ago
they make it difficult to verify and make you wait 31 days for withdrawal even though I withdrew an amount less than the deposit because I lost about 15% of the balance. joke
  • Have to wait month for withdraw
  • wideo veryfication
Monro Casino
Hello, dear player! The MONRO Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential.
For any issues, our 24/7 technical support chat is here to assist you.

Best regards,
Monro Casino!
• 1 year ago
I made a deposit 3 days ago and nothing has arrived in my account. Send them a message, and they make fun of your face, lack of respect for the consumer, a casino like this shouldn't even exist.
  • Very non-committal
  • I made a deposit 3 days ago and nothing has arrived in my account. Send them a message, and they make fun of your face, lack of respect for the consumer, a casino like this shouldn't even exist.
Monro Casino
Hello, dear player! We apologize for the negative experience you had. The request on your missing deposit has already been sent to the payment system. We'll try to solve your issue as soon as possible. Once there is any information, you'll be notified by email.

Best regards,
Monro Casino!
• 1 year ago
Ah where to start? So this is actually one of the best casino experiences i had for a while. Very fast verification and payment process. Support is always available and helped me on every step i needed. I’d give this casino 9.5/10. They have loads of withdrawal options also. I don’t get why people rate bad this casino as i had 0 issues with it really. Btw i verificated my account in hours and got my money in 20 minutes. REALLY REALLY RECOMMEND THIS PLACE!
  • Fast withdrawals, fast support help, fast verification process
Monro Casino
Hello, dear player! Thank you so much for your review! We're thrilled to hear that you had such a positive experience at our casino. We strive to provide fast verification and payment processes, and it's great to know that our support team was able to assist you every step of the way. Your high rating means a lot to us!

Best regards,
Monro Casino!
• 1 year ago
I think I'm regretting opening an account on this casino! As they are not trustworthy and truthful! I had no issues depositing, as it was fast, but immediately i wanted to withdraw. I was asked for additional video verification even thou i had already verified my account before depositing. No issues, i did the verification it was successful and the customer support asked me to place a withdrawal that I won't have any issues again, since i placed the withdrawal and I'm yet to receive it. I den contacted another support and he told me they are reviewing the withdrawal and it might take 31days to get processed! Who does that?
Who takes 31days to process a crypto withdrawal. I'm afraid this is beginning to look like a scam,
  • Deposit is fast.
  • Plenty available games
  • Withdrawal issues
  • They are saying they take 31days to process withdrawal
  • Site is lagging sometimes
Monro Casino
Hello, dear player! We are sorry for the unfortunate experience you faced.
According to the paragraph 10.4 The MONRO Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential.

Best regards,
Monro Casino!
• 1 year ago
Made a deposit recieved a 150% match played the required amount got verified fast by helpful friendly support chat. Recieved wothdrawl within 5mins through interac etransfers.i will be depositing again in the future
  • Great game/provider selection
  • Fast response from support chat with option of phone call
  • Fast withdrawl through interac etransfer
  • Most my favorite games cant be used while bonus is active
Monro Casino
Hello, dear player! Thank you for sharing your experience of playing at our casino. We are glad that it turned out to be positive. We wish you good luck in your future games!

Best regards,
Monro Casino!
• 1 year ago
I got through recycling and went home without any major problems.
However, I did not receive the promised birthday bonus of €40 because the hidden requirement was the total amount of deposits of €500-€1500 over the past 180 days. :(
  • The withdrawal was successful
  • Basic games are available
  • I didn't get the sinde bonus :(
Monro Casino
Hello, dear player! Thank you for your feedback. We are very sorry that you did not receive your birthday bonus. However, we would like to point out that the conditions for receiving the bonus are not hidden and you can read more about them in rule 10.5. MONRO Casino players with PRESTIGE, ELITE, or SUPREME levels will receive a no deposit cash bonus on their birthday. The bonus will be awarded for depositing at least €500 for PRESTIGE status / €2,000 for ELITE status / €3,500 for SUPREME status over the last 30 days before the end of the User's birthday. This bonus is only available for verified players on their birthday, and for 7 days afterwards. The birthday bonus is valid for 7 days after activation. Once the wagering requirements are met and the bonus is transferred to the cash balance, it becomes available to withdraw.
You can also inquire about the terms and conditions of any bonus in the support chat, which works 24/7.

Best regards,
Monro Casino!
• 1 year ago
Bullshit just eating money no matter the verificaton and everything. Throw anay more than 100€ in 10 days for nothing not even one big bonues really one of the worst online casino experiences. The website and ux is good but what that helps if the casino is literally just esting money. And fee for that credit card deposit and paysafe minimum 20€ deposit and blabla bullshit greed at its worst!!!
I am going back to videoslots byebye
Monro Casino
Hello, dear player!

We apologize for your negative experience. We're committed to providing fair gaming and are constantly improving. We'll review your feedback to enhance our services. If you decide to return, we'll strive to make your experience better.

Best wishes,
Monro Casino!
• 1 year ago
Join this casino on guru’s recommendation (8.4) only to discover that they charge u extra for every deposit, after having chat with support kept telling not on there side, but my bank confirmed that it was a foreign currency charge as deposit was submitted in different current and the provider been used was SS Cypress mutual, mind blogging as Cypress use euro and is in the European Union at no point was i ever told they would charge extra for deposits within European Union
I sent you screen shot of my bank in ireland AIB bank, none in UK so stop lying
  • Chat/support
  • Deposits and certain terms
Monro Casino
Hello, dear player! We have checked the details of your problem and found out that you tried to make a deposit using a UK local card. The currency of the card is the local currency of Great Britain. That's why you had a conversion fee indicated.

Best regards,
Monro Casino!
• 1 year ago
bad casino i dont recommend.

low RTP slot ..there is no way you can hit a bonus without playing with a bonus and i dont see any good intention from this operator...they dont even have responsible gaming tool ( which in my opinion is a good indicator) (player safety & player retention )
everything is geared to prevent you from cashing out money...

and customer service is deceptive so you can't trust what they say
  • lots of game and live casino provider
  • sportsbook decent lines
  • no responsible gaming tool
  • hard to whitdraw money
  • badly manage , if anything at all , cant care less
Monro Casino
Hello, dear player!

Our team is working on adding the ability to set your own profile limits. We would also like to point out, RTP in our casino is quite high, and it is distributed randomly among the players. No one can know at what moment you will be lucky.

Best wishes,
Monro Casino!
• 1 year ago
Even if you win a prize, we won't let you withdraw it no matter what!
I won money from a no deposit bonus, but what about a group casino? If you refuse to withdraw money because you got a no-deposit bonus and want to withdraw money, deposit the desired amount and request a 3x rollover.
This is the first time I have ever seen a casino respond so unreasonably and unfairly.
Take care of yourself, please!
Please see the link for detailed information.

https://casino.guru/authorize/b03f9b1a06e8adee45c7e748d9a5aab5469d652db44a56d294?redirect=complaint&id=92106&utm_medium=email&utm_source=system&utm_campaign=complaint&utm_term=21-02-2024
  • Even if you win a prize, we won't let you withdraw it no matter what!
Monro Casino
Hello, dear player!

In accordance with our website's policies, as outlined in clause 10.6. "In case of a repeated use of no deposit cumulative bonuses on the Company’s sites without making a cash deposit in the interval between using bonuses, the Casino reserves the right to ask the user to make a deposit equal to the wagered bonus funds on their balance at the time the withdrawal request is submitted (not less than 10 €), and ask to wager the deposit three times. If the user refuses to make a deposit, all received no deposit cumulative bonuses and all related winnings shall be deemed void."

Best wishes,
Monro Casino!
• 2 years ago
Very bad casino. It tries to block the withdrawals. Verification is almost impossible. They refuse the documents, want new documents etc. Player has no chance to get his money even if he wins. Avoid this casino.
  • Nothing.
  • Nothing.
  • Verification is impossible. They refuse every time until the player loses all his winnings.
  • Bad casino.
  • Avoid this casino.
Monro Casino
Hello, deal player! Our verification process is established to guarantee adherence to regulatory standards and uphold stringent security measures. In case you experience any issues with withdrawal, kindly reach out to the support chat to explore an alternative method.

Best regards,
MONRO Casino!
• 2 years ago
i loosed about 20000 euro last week, but when come time to receive cashback, casino said that they will not credit my account (no any reason).Also live support was unhlepfull.
So this casino is bad.
  • casino cheat with cashback
  • casino cheat with cashback
Monro Casino
Hello, dear player! Cashback is automatically credited when all conditions are met. If it was not credited to you, it means that you have not fulfilled all the conditions.

Best regards,
MONRO Casino!
• 2 years ago
I made a deposit of 20 USD via pix and so far I haven't been credited, it's been 20 hours, they just ask me to wait for an email and nothing! A deposit via pix should be in the account quickly!
  • I can't say anything positive without a good experience!
  • Deposit did not drop
Monro Casino
Hello, dear player! You can get the actual information on your transactions from our support team, which works 24/7.

Best regards,
MONRO Casino!
• 2 years ago
BEWARE!!!!
I deposited multiple times in this casino and won up.
When you want to withdraw all the withdrawal methods don't work! Neither Crypto, Credit Card or E-Wallet.

SO YOU WON'T GET YOUR MONEY!
  • withdrawal not possible
  • long verification (>5 days)
  • rude support
  • games are laggy
Monro Casino
Hello, dear player! If you encounter a problem with withdrawal, please contact the support chat to choose an alternative method. It works 24/7.

Best regards,
MONRO Casino!
• 2 years ago
made a deposit through the kvitum wallet. I passed verification and confirmed that the wallet was mine.
played for a big bet of $100. I caught the prize and the total balance became 15,000.
asked to go through some call
I've done everything. and the casino closed the account and does not withdraw anything
another scam online
  • This casino does not withdraw winnings
  • deception again
Monro Casino
Hello, dear player! According to rule 8.23. "The Company reserves the right to require primary and secondary account verification at any time and to use additional tools and procedures for verification, if necessary. In order to verify your user account, the administration has the right to ask you to provide an ID document (including, but not limited to, a copy of your passport/ID card/any payment card used, recent public utility charge statement in your name or any other document confirming your identity). In addition, the Company reserves the right to ask you to confirm your identity via a video call or by sending your documents by mail. If these requirements are not fulfilled, the Company has the right to temporarily deactivate your user account until the requirements are fulfilled and/or close the account. If the information you provided is found to be inaccurate, the Company reserves the right to block your account and cancel withdrawals." You agreed to these rules when you registered on the site.

Best regards,
MONRO Casino!
• 2 years ago
I have try to deposit with 2 diffrent visa card and it was decline when i asked my banks they told me becuse the site is unsafe the cards automaticaly blocks so beware. Chat is useless
  • I have try to deposit with 2 diffrent visa card and it was decline when i asked my banks they told me becuse the site is unsafe the cards automaticaly blocks so beware
  • I have try to deposit with 2 diffrent visa card and it was decline when i asked my banks they told me becuse the site is unsafe the cards automaticaly blocks so beware
Monro Casino
Hello, dear player! There are many alternative ways to make a deposit on our website. You will always be helped to choose a suitable method in our support chat room, which is working 24/7.

Best wishes,
MONRO Casino!
Safety Index explained

Safety Index of Monro Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Monro Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.0/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

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Unfair terms and conditions

  • Policy that might unfairly affect some players
    T&C copied from the casino's website (in English):
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