Fresh Casino Review

The player from Poland had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed at that time. We had advised him that it was common for withdrawals to take some time to process, possibly due to unfinished KYC verification or high volume of withdrawal requests. We had recommended patience and cooperation with the casino. After some time, the player had confirmed that he received his withdrawal and requested to close the complaint. We then marked the complaint as 'resolved'.

The player from Latvia deposited €300 and won around €2600 with a bonus. After requesting a withdrawal, access to his account was blocked and then his earnings were confiscated following a video call with the casino's support team. The player has stopped responding, therefore, the complaint has been rejected.

The player from India is having trouble withdrawing funds from an online casino. Despite meeting all conditions and having an approved withdrawal request for 25,000 rs, the funds are yet to be credited. Player’s complaint has been resolved successfully.

The player from India requested a withdrawal of INR 15000 but has not received in his bank account. It has been 2 weeks since the withdrawal request. Player stopped responding to our question therefore the complaint was rejected.

The player from Kazakhstan won 2,500,000 KZT at Fresh Casino but their account was blocked. For unblocking, customer support requested a call but the player only knows Kazakh, while the casino offers calls in Russian and English. The account remains blocked for over a month. We helped the player schedule a video verification call with the casino but they weren't able to respond to questions about their account leading us and the casino to believe that the player's account is used by a third party therefore we rejected the complaint.

The player's account got blocked for breaching the casino terms. After reviewing all the data provided by the casino, we concluded that the complainant engaged in fraudulent activity including another casino account. The user was given space to explain it rationally. The complaint was later rejected because the player stopped responding to our messages and questions.

The player from Poland wasn't able withdraw the remaining funds from his account. We contacted the casino and it informed us that the account was blocked for the additional verification checks for the bets made on sports platform. As we don't have a branch dealing with the sports betting related issues, we were forced to reject this complaint.

The player from Ukraine has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We contacted the casino and found out that it required 31 days to complete the account checks. When the time was out, the player confirmed that he finally received the winnings. The complaint was closed as resolved.

The player from Albania has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Player’s complaint has been resolved successfully.

The player from Baden-Württemberg has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's attempt to block his account failed as the casino refused to close it. The complaint was closed as based on the information provided by the player the request was for account closure not self exclusion.

The player's complaining about casino slots being buggy and overal casino experience. The complaint was closed as rejected as the issue was happening on the player's side and there was no way for the casino to solve it.

The player from Belarus registered an account with Fresh Casino and received complimentary 30 free spins. After meeting wagering requirements, the player’s balance was at 130 EUR. She made a deposit of 10 EUR, played it through and requested a withdrawal of 110 EUR. Withdrawal seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Russia experienced difficulties with his withdrawal from ROX Casino. Despite having completed the verification process, his withdrawal remained unprocessed for over 4 days, and the casino requested another verification. The player had not previously withdrawn money from this casino. The casino cited their right to limit withdrawal for up to 31 calendar days for account verification. However, the player received no specific information about what was being checked or why the withdrawal was delayed. The casino later confirmed that the payment was approved and the withdrawal made, but the player did not respond to confirm receipt of the funds. As a result, we had to reject the complaint due to lack of response from the player. later he informed us, that he had received the withdrawal.

The player from Poland had been attempting to withdraw his winnings for over a month but all requested withdrawals were rejected, even after he provided multiple documents for verification. The requested payment methods included Jeton and bank account, both of which were denied without explanation. After a series of communications, the casino had directed the player to withdraw to a verified account and enter the account number without spaces. The player confirmed that an agreement had been reached with the casino and all payments had been received. Thus, we marked the complaint as resolved.

The player from Ukraine was experiencing difficulties withdrawing his winnings due to suspicions regarding his gameplay from the casino's side. The casino had to check the gaming history with the game provider. After a long investigation, it was decided the player won fairly and his winnings were paid out.

The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully

The player from Brazil experienced a delay in account verification after winning money from two deposits, despite having provided all necessary documents, including a video holding his ID. The casino informed him that the verification process could take up to 31 days, which impacted his first withdrawal. After a prolonged wait, the casino ultimately approved his withdrawal after 31 days. The complaint was marked as resolved by the Complaints Team, who appreciated the player's cooperation and encouraged him to reach out for future issues.

The player from Germany is trying to withdraw €450 from his verified account but the casino continuously cancels the withdrawals, requesting a bank statement from a Skrill debit card. Even after providing a bank statement from the Skrill account, the withdrawal still hasn't been processed. The complaint was resolved as the player's received his payment.

The player from Hesse submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Ukraine has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil submitted a withdrawal request with Supreme level on October 30, 2024, which promised accelerated withdrawals. However, as of November 7, 2024, there had been no technical response despite being told to wait, and the initial 5 working days had passed without any progress. After further communication, it was confirmed that the account had been verified and the withdrawal had been approved but was still being processed. On November 16, 2024, the balance was returned to the casino, and a new withdrawal was processed successfully, landing in his bank account. The issue was resolved satisfactorily.

The player from Quebec was unable to access their casino account after making a deposit of 20, as it indicated that their account was banned. The issue was resolved after communication with the casino, which confirmed the player's account status and lifted the ban. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Germany deposited €125 at Monro Casino, but the casino claimed the transaction was canceled by the bank. The bank confirmed the payment had been debited correctly. The casino insisted on a PDF bank statement for verification, which the player could not provide due to privacy concerns. The player had self-excluded and sought a refund of €125. We advised the player to contact their payment provider for an investigation. Ultimately, the player confirmed that the money had been paid out, resolving the issue.

The player from Germany had a fully verified account at Monro Casino and had successfully made withdrawals in the past. However, on June 1st, her €1000 withdrawal remained 'in processing' due to a delay from a partner payment company. Despite daily contact with support, the issue remained unresolved for over two weeks. We requested additional information and confirmed the player did not use any bonuses. The player later reported receiving the payment, and the complaint was marked as resolved.

The player from Portugal underwent a verification process to withdraw his funds from Monro Casino. After providing the necessary documents, his withdrawal was put on hold for up to 30 days, causing him to worry about his money's safety. We contacted Monro Casino, which confirmed the delay was due to verification for signs of unfair play as per their terms. The player’s withdrawal was eventually approved exactly 31 days after the initial request. The player confirmed the receipt of the payment and the issue had been successfully resolved.

The player from Morocco had deposited 74€ into the casino but the amount hadn't been credited to his account. We had recommended the player to contact his payment provider. Later, the player reported that only a part of his deposit had been credited and the rest was still missing. Eventually, the player was credited the remaining amount. The player had confirmed that his issue had been resolved and also he had been able to withdraw his funds. The complaint had therefore been marked as 'resolved'.

The player from Belarus registered and deposited using cryptocurrency on the casino's platform without any issues initially. However, later they faced authorization issues and were unable to access their account due to the casino's rules against players from Belarus. They requested a refund due to what they described as a breach of rules by the casino. The casino restored his deposit and let him withdraw it. The complaint is resolved.

The player from Canada had deposited $72.32 USD in crypto to the casino, but the funds had not been credited to their account after two days. Despite repeated inquiries and assurances from customer support, the player continued to receive the same unhelpful responses about a system fault. The issue was resolved when the funds were credited to the player's account after 48 hours, allowing them to proceed with their gaming. The Complaints Team marked the complaint as resolved and encouraged the player to reach out for future issues.

The player from Switzerland had requested two withdrawals totaling €1240 on July 3rd. Although the casino claimed the withdrawals were processed, the funds had not arrived in his account. Despite sending his July bank statement, the casino was not assisting and was ignoring his queries. After further investigation, the issue was resolved as the player successfully received his winnings back into his gaming account and was able to withdraw the funds without further delay. The Complaints Team marked the complaint as 'resolved'.

The player from Germany had requested a €400 withdrawal, which was confirmed but never received, while a later €102 withdrawal was processed immediately. The casino attributed the delay to the payment provider, but the player found this explanation odd. The issue was resolved after the player confirmed receipt of the money. We marked the complaint as resolved.

The player from Albania had faced a withdrawal delay of over 10 days from Jet Casino despite having successfully completed an additional verification process. This wasn't the first time the player had had issues with this casino; a previous withdrawal had taken more than 40 days. The player was concerned about the casino's fairness and their then-current funds. After the player contacted the Complaints Team, we intervened and contacted the casino. The casino claimed an additional verification was necessary. After a month, the player received their payment. We marked the complaint as resolved.

The Brazilian player had had an issue with a withdrawal that had been declined due to documentation issues. Despite having submitted all the necessary documents, the player's withdrawal of 810 BRL had not been processed even after two weeks. The Complaints Team had reached out to the casino, which had stated that additional verification had been needed according to their rules. This process had started on January 5, 2024, with an estimated completion date of February 5, 2024. The player had been asked to wait for the verification process to be completed. Finally, the player had confirmed the receipt of the payment, resolving the issue.

The player from Poland reported an unexpected issue where the casino requested a video selfie and then blocked his withdrawal for 31 days. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil is experiencing difficulties withdrawing his winnings from the casino. There was a misunderstanding between the player and the casino's live chat agent regarding the wagering requirements of the bonus. After it was explained by the casino representative, the player confirmed receipt of the payment, so we closed the complaint as resolved.

The player from New Zealand has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.

The player from Poland is experiencing difficulties withdrawing his funds because the transactions via chosen payment method have been declined. The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the casino processed the withdrawal, therefore we marked the complaint as resolved.

The player from Portugal had a deposit issue, as a deposit made on 10/25/2024 was still not credited to their player balance due to a claimed payment system issue, despite having sent proof of payment. The player communicated with the casino, which contacted the payment provider, leading to the eventual crediting of €69 after a commission deduction. The issue was resolved and marked as such by the Complaints Team.

The player from Greece deposited 200 euros, placed bets on the sportsbook, and requested to withdraw 300 euros. Despite providing all requested documents since June 10th, there had been no update on the withdrawal. After our intervention, the casino confirmed the additional verification process, as per their terms, and subsequently completed it. The player then successfully received his withdrawal. The complaint was marked as resolved.

The player from Bosnia and Herzegovina had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported that despite completing all required verifications, including sending a video and various identification documents, the casino informed him that the account review process could take up to 31 days. After our intervention, the casino confirmed that the payout check was completed and the withdrawal request was approved. The player subsequently confirmed that the withdrawal was received, resolving the issue.

The player from Germany has been waiting for a payout for a week. Despite having a fully verified account, the casino has informed the player that the payout might be delayed by another month due to further review, which the player cannot understand for a value of €140. The issue has been resolved successfully.

The player from Germany has been waiting to receive her withdrawal of 100€ since 08/25. Despite account verification and withdrawal confirmation, the casino cites a glitch in the payment system and has asked her to repeat the withdrawal request. Shortly after opening the complaint player has received their funds.

The player from Estonia deposited 600 euros, won 6500 euros, and then had their account locked by the casino even after verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had been waiting over 10 days for a withdrawal. Despite being fully verified, he repeatedly heard the same excuse about payment system problems. After continued communication with the casino, he reported receiving his winnings, and the issue was marked as resolved. We acknowledged the resolution and appreciated his cooperation throughout the process.

The player from Kazakhstan encountered issues with withdrawal from a sports betting site after successfully verifying his account and increasing his balance. Despite placing withdrawal requests, the process was repeatedly canceled, and he was informed that his application was under additional verification with no specified timeframe. The player reported feeling scammed due to the lack of support and unresolved withdrawal attempts. After a month of delays and inconsistent information from the casino, the player finally received his winnings. The case was marked as resolved by the Complaints Team, who acknowledged the lengthy verification process but expressed satisfaction that the issue was ultimately resolved.

The player from Finland completed the 45x wagering requirement with a balance of €2100 using a welcome bonus but found the balance reduced to €700 upon attempting to withdraw. Chat support informed him that there was a maximum withdrawal limit of 5x the bonus amount. We reviewed the case but identified the maximum winning condition's presence. Eventually, the player confirmed that the €700 winnings had been cashed out after playing an additional €200.

The player from Germany had been waiting 31 days for a withdrawal of €276, despite having completed the verification process, which included a video selfie. The casino confirmed that the player's account was under additional review for verification, which had started on July 16. After further communication, it was established that the player would be able to withdraw the funds that day. The issue had been resolved, and the complaint was marked as 'resolved' in our system.

The player from Lithuania had won over 9000€, and although their account had been verified, the withdrawal was still pending. The casino had requested an additional 72 hours for further checks without asking for more information. The player’s account was temporarily blocked for video verification, which was completed after 12 hours. The player received the first installment of 4000€ due to daily withdrawal limits and expressed satisfaction. The issue was marked as resolved.

The player from Brazil had requested a withdrawal of 990 BRL two weeks prior, which had initially been declined due to document issues. After resubmitting the documents, the casino attendant stated that the payment would be made within 72 hours but then changed it to 31 days. The player did not respond to our follow-up inquiries, which prevented further investigation into the matter. The complaint was later reopened at the player's request, and it was confirmed that the payment was received. The issue was then marked as resolved.

The player from Portugal had claimed that despite having completed all wagers, his withdrawal request was denied by the online casino due to supposedly pending bets on two slot games. No bonuses had been used or purchased during the gameplay. However, the issue was later resolved by the casino. As a result, we had closed the complaint as 'resolved'.

The player from Germany had been waiting for a withdrawal for over three weeks. Despite his account being correct and approved, the casino had cited clause 10.4 to justify withholding the payment for a possible 31 days for further checks. We had asked the player several questions to better understand the situation, but he had stopped responding to our inquiries. As a result, we had no choice but to reject the complaint. However, the player later contacted us, informing us that he had received his winnings after almost a month. Consequently, we marked the complaint as 'resolved'.

The player from Estonia had made a large deposit and received a welcome bonus at Starda Casino. After winning more than 30,000 EUR, the casino had requested multiple documents, including a video call that hadn't been arranged yet. The player's account had also been closed by the casino. We had initially rejected the complaint due to the player's lack of response to our messages and questions. However, after reopening the complaint at the player's request, the player had confirmed that they had passed the video call and successfully withdrawn their winnings. As a result, we had considered the issue resolved and closed the complaint.

The player from Russia is struggling with an extended verification process including several requested selfies with various identification documents. After complying with all demands, the casino is further delaying the payout of $100, claiming an undefined check. We contacted the casino and it informed us about the necessity to finish the verification of the payment method used by the player. After it was done, the player confirmed receiving tha part of the money, however her further withdrawal request was declined. The casino stated that the player used a new payment method, which needed to be verified as well. The player denied this, but after checking one more time, it turned out that the player requested a withdrawal to another Tether wallet by mistake. When the player changed the payment method to a verified one, the money was finally received, and the complaint was closed as resolved.

The player from Germany requested a withdrawal of €200 on August 5, 2024, which remained pending despite her having provided bank statements. While a successful withdrawal to her Visa card had occurred, the support team was unhelpful, and the funds had not returned to her account. After further communication, it was confirmed that the player successfully received her winnings, and the issue was marked as resolved by the Complaints Team.

The player from Switzerland experienced a delayed withdrawal of 15 days despite having a verified account and successful previous withdrawals. The casino assured him everything was fine, but he found the waiting time excessively long compared to previous transactions. The player provided evidence and stated that the casino reserved the right to postpone payments for up to 31 days. After intervention, the withdrawal was processed, and the player confirmed receipt of the funds. The complaint was marked as resolved by the Complaints Team.