VOLNA Casino Review

The player from Albania had faced a withdrawal delay of over 10 days from Jet Casino despite having successfully completed an additional verification process. This wasn't the first time the player had had issues with this casino; a previous withdrawal had taken more than 40 days. The player was concerned about the casino's fairness and their then-current funds. After the player contacted the Complaints Team, we intervened and contacted the casino. The casino claimed an additional verification was necessary. After a month, the player received their payment. We marked the complaint as resolved.

The Brazilian player had had an issue with a withdrawal that had been declined due to documentation issues. Despite having submitted all the necessary documents, the player's withdrawal of 810 BRL had not been processed even after two weeks. The Complaints Team had reached out to the casino, which had stated that additional verification had been needed according to their rules. This process had started on January 5, 2024, with an estimated completion date of February 5, 2024. The player had been asked to wait for the verification process to be completed. Finally, the player had confirmed the receipt of the payment, resolving the issue.

The player from Poland reported an unexpected issue where the casino requested a video selfie and then blocked his withdrawal for 31 days. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil is experiencing difficulties withdrawing his winnings from the casino. There was a misunderstanding between the player and the casino's live chat agent regarding the wagering requirements of the bonus. After it was explained by the casino representative, the player confirmed receipt of the payment, so we closed the complaint as resolved.

The player from New Zealand has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.

The player from Poland is experiencing difficulties withdrawing his funds because the transactions via chosen payment method have been declined. The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the casino processed the withdrawal, therefore we marked the complaint as resolved.

The player from Germany has been waiting for a payout for a week. Despite having a fully verified account, the casino has informed the player that the payout might be delayed by another month due to further review, which the player cannot understand for a value of €140. The issue has been resolved successfully.

The player from Germany has been waiting to receive her withdrawal of 100€ since 08/25. Despite account verification and withdrawal confirmation, the casino cites a glitch in the payment system and has asked her to repeat the withdrawal request. Shortly after opening the complaint player has received their funds.

The player from Estonia deposited 600 euros, won 6500 euros, and then had their account locked by the casino even after verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Mexico had deposited funds into an online casino, but the deposit had not been credited to their account. Despite the casino's assurance to resolve the issue within an hour, the player had been forced to wait for 7 hours without any progress. After they submitted a complaint to us, the player had been advised to contact their payment provider, as the casino was unable to assist. The player had also been advised not to make any further deposits until the issue was resolved. Later, the player confirmed that the deposit had finally been credited to their account. We had then closed the complaint as 'resolved'.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. After the player's communication with the casino, the Complaints Team had stepped in to mediate. The player confirmed that he had made successful withdrawals before, and his account was verified. The team then contacted the casino to expedite the process. Eventually, the player confirmed that his withdrawal was completed on March 27th. The issue had been successfully resolved with the help of the Complaints Team.

The player from Germany had deposited a total of 2800 EUR at Fresh Casino and had won 8450 EUR. His account was blocked by the casino, and despite having completed the requested verification, he was unable to reinstate his account because Fresh Casino did not call him for confirmation. Eventually, the casino made the verification call, and the player received his winnings of 8450 EUR. The issue was successfully resolved.

The player from Poland had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed at that time. We had advised him that it was common for withdrawals to take some time to process, possibly due to unfinished KYC verification or high volume of withdrawal requests. We had recommended patience and cooperation with the casino. After some time, the player had confirmed that he received his withdrawal and requested to close the complaint. We then marked the complaint as 'resolved'.

The player from India is having trouble withdrawing funds from an online casino. Despite meeting all conditions and having an approved withdrawal request for 25,000 rs, the funds are yet to be credited. Player’s complaint has been resolved successfully.

The player from Ukraine has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We contacted the casino and found out that it required 31 days to complete the account checks. When the time was out, the player confirmed that he finally received the winnings. The complaint was closed as resolved.

The player from Albania has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Player’s complaint has been resolved successfully.

The player from Baden-Württemberg has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal had claimed that despite having completed all wagers, his withdrawal request was denied by the online casino due to supposedly pending bets on two slot games. No bonuses had been used or purchased during the gameplay. However, the issue was later resolved by the casino. As a result, we had closed the complaint as 'resolved'.

The player from Germany had been waiting for a withdrawal for over three weeks. Despite his account being correct and approved, the casino had cited clause 10.4 to justify withholding the payment for a possible 31 days for further checks. We had asked the player several questions to better understand the situation, but he had stopped responding to our inquiries. As a result, we had no choice but to reject the complaint. However, the player later contacted us, informing us that he had received his winnings after almost a month. Consequently, we marked the complaint as 'resolved'.

The player from Estonia had made a large deposit and received a welcome bonus at Starda Casino. After winning more than 30,000 EUR, the casino had requested multiple documents, including a video call that hadn't been arranged yet. The player's account had also been closed by the casino. We had initially rejected the complaint due to the player's lack of response to our messages and questions. However, after reopening the complaint at the player's request, the player had confirmed that they had passed the video call and successfully withdrawn their winnings. As a result, we had considered the issue resolved and closed the complaint.

The player from Russia is struggling with an extended verification process including several requested selfies with various identification documents. After complying with all demands, the casino is further delaying the payout of $100, claiming an undefined check. We contacted the casino and it informed us about the necessity to finish the verification of the payment method used by the player. After it was done, the player confirmed receiving tha part of the money, however her further withdrawal request was declined. The casino stated that the player used a new payment method, which needed to be verified as well. The player denied this, but after checking one more time, it turned out that the player requested a withdrawal to another Tether wallet by mistake. When the player changed the payment method to a verified one, the money was finally received, and the complaint was closed as resolved.

The player from Canada had been unable to withdraw his winnings due to a condition that required him to deposit and wager 3 times the amount of his current balance. This condition had been unclear in the casino’s terms and conditions. However, the player had resolved the issue independently and had requested the complaint to be cancelled. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Germany won a Daily Drops & Wins prize of €2500 on a Pragmatic game but the winnings have not been credited to the player's account yet. The complaint was resolved as the player got paid out.

The player from Canada had deposited $40 via email transfer to the casino, but the money hadn't been credited to his casino account. He had provided proof that the money was deducted from his bank, but the casino's customer service, managed by third-party company Paydirect, had declined his request for a refund. He had encountered the same issue after another attempt to deposit $30. The player had confirmed that these were his first deposits at the casino. After we had advised him to contact his payment provider, the player had received refunds for both transactions and requested to close the case. We then had closed the complaint as 'resolved'.

The player from Germany had successfully wagered his bonus at Drip Casino, having followed all rules and guidelines, and attempted to withdraw €800 from his winnings. However, his withdrawal requests had been repeatedly canceled and he had been accused of delaying rounds. Despite having followed the troubleshooting advice given by the operator, the issue persisted. Following the intervention of the Complaints Team, the casino had ended the open bets and prepared the player's balance for payout. The player had confirmed receipt of his €800 withdrawal and expressed satisfaction, leading to the resolution of the complaint.

The player from Germany faced issues while attempting to withdraw his winnings from the casino. The casino had repeatedly declined his payout due to an alleged outstanding spin on 'Esqueleto Explosivo', which the player had denied. The player's verification issues were resolved, but the payout problems persisted. After the Complaints Team had intervened and communicated with the casino, the casino stated that the withdrawal had been approved and the funds would be credited shortly. The player had confirmed that he received his winnings, and the complaint had been marked as 'resolved'.

The player from Austria was facing a delay in withdrawal of his winnings. He had successfully completed the required video verification, but the casino had stated he might have had to wait up to 31 days to check for unfair play, even though his account had already been verified previously. The player had engaged in a mix of live casino games and sportsbook betting, without any bonus involved. The casino had justified the delay, referencing their rules that allowed them to limit withdrawal for verification purposes. After a lengthy process, the player's withdrawal was finally completed after 30 days. We had facilitated the communication between the player and the casino, and the complaint was eventually resolved.

A player from Brazil experiences issues with their account due to a self-exclusion that they didn't request. The problem surfaced after they won a bonus and tried to deposit to fulfill the bonus conditions. The casino stated they could not change the exclusion, leaving the account inaccessible.

The player from Russia had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received at that time. The player, who was attempting his first withdrawal, hadn't used any bonuses and had provided all requested documents for account verification. Despite this, the casino had been conducting an extended investigation, which caused a delay in payment. After nearly a month of waiting, the player confirmed that he had received his winnings. We marked the case as 'resolved' in our system.

The player from Germany had deposited 100 Euros using Skrill, but the amount hadn't been credited to his casino account despite being deducted. Sol-Casino had suggested contacting the bank as they couldn't see the transaction. We had advised the player to contact his payment provider and refrain from making more deposits until the issue was resolved. We had kept the complaint open for a month for updates. The player later confirmed that Sol-Casino had credited the amount to his account. We had marked the complaint as 'resolved' in our system.

The player from Croatia had reported delays in receiving a withdrawal that was requested two weeks prior. The player had passed the KYC verification and had no active bonus. After communication with the casino, it was revealed that the player's account had been under investigation for signs of unfair play, as per the casino's rules. The casino had stated that the investigation could take up to 31 calendar days. The casino later confirmed that the player's withdrawal request had been approved. The player had confirmed receipt of the payment, and the complaint was marked as resolved.

The player from Brazil made multiple deposits and, after finally winning, attempted a withdrawal. Despite sending numerous documents for verification, he was informed that the payout could take up to 31 days. Player stopped responding to our question therefore the complaint was rejected. Player has contacted us that they received winnings after 28 days.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's deposit was not credited to his casino account. The player confirmed the issue was resolved after the amount had successfully been credited to his balance. Consequently, the complaint was resolved.

The player from Germany deposited funds to his gaming account, but the funds were not credited to his balance. The casino later investigated the issue and was able to locate the payment. The player's deposit was successfully credited to his account. The issue was apparently caused by an error on the payment provider's end.