Sol Casino Review

A player from Brazil experiences issues with their account due to a self-exclusion that they didn't request. The problem surfaced after they won a bonus and tried to deposit to fulfill the bonus conditions. The casino stated they could not change the exclusion, leaving the account inaccessible.

The player from Russia had deposited 49,000 Rubles into his Sol Casino account via Tinkoff Bank, but the funds had not been credited to his gaming account. He had sought assistance from us after receiving an unsatisfactory response from the casino's customer support. We had advised the player to contact his payment provider, Tinkoff Bank, for investigation and to refrain from making further deposits until the issue was resolved. The player had also been advised to provide the casino with payment confirmation. However, due to a lack of response from the player, we were unable to investigate further and the complaint was subsequently rejected.

The player from Russia was experiencing difficulties with the withdrawal of his winnings due to the casino's repeated requests for various identification documents. Despite having provided all available documents and consenting to a video call for verification, the casino continued to demand certain physical documents that the player was unable to supply. We attempted to assist and extended the response time, but the player did not reply to our messages and queries. As a result, we were unable to proceed with the investigation and were obliged to reject the complaint.

An Austrian player had struggled with withdrawals at Sol Casino, despite having won over 10,000€ and having completed the required verification process. After several attempts and providing a bank statement, the withdrawal had been denied and the winnings confiscated without any communication from the casino. The player had claimed that the casino informed them that they were banned from a sister casino. Sol Casino's representative stated that the player's account was blocked at the player's request due to gambling addiction. The player alleged that the casino blocked their account only after they won. After investigating, it was discovered that the player had provided some incorrect information when requesting the exclusion, and the casino had also made mistakes when applying the exclusion, so the player's new account had not been detected. The casino maintained that all winnings were confiscated and deposits refunded due to the player's previous self-exclusion. Despite the mistakes made, as it was shown that the casino had implemented the exclusion, the case was closed with the player's deposits refunded.

The player from Russia had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received at that time. The player, who was attempting his first withdrawal, hadn't used any bonuses and had provided all requested documents for account verification. Despite this, the casino had been conducting an extended investigation, which caused a delay in payment. After nearly a month of waiting, the player confirmed that he had received his winnings. We marked the case as 'resolved' in our system.

The player from Ukraine, a long-term user of an online casino, had encountered a delay in a withdrawal request made on November 18. Despite having a fully verified account, he was informed that the payout would be delayed up to 31 days due to an 'account check'. The player had clarified that his winnings were from sports betting and he intended to withdraw to a bank card without using any bonuses. However, we regretfully informed him that we were unable to assist with sports betting disputes due to lack of specific expertise in this area. Consequently, his complaint was rejected.

The player from Latvia is experiencing issues with the casino, claiming they had winnings of €110, but could only withdraw €33. The player also mentions a discrepancy in the local time displayed on the website. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had deposited 100 Euros using Skrill, but the amount hadn't been credited to his casino account despite being deducted. Sol-Casino had suggested contacting the bank as they couldn't see the transaction. We had advised the player to contact his payment provider and refrain from making more deposits until the issue was resolved. We had kept the complaint open for a month for updates. The player later confirmed that Sol-Casino had credited the amount to his account. We had marked the complaint as 'resolved' in our system.

The player from Austria had reported an issue with Sol Casino after his bet limits were reduced and his withdrawal request was denied due to a system error. He had made a deposit of 400 euros and had fulfilled the turnover requirements through sports betting. Despite his account being fully verified, the casino had refused to process his withdrawal request. However, as the player's issue solely pertained to sports betting, we informed him that we lacked the expertise to assist in such matters and unfortunately had to reject his complaint.

The player from Croatia had reported delays in receiving a withdrawal that was requested two weeks prior. The player had passed the KYC verification and had no active bonus. After communication with the casino, it was revealed that the player's account had been under investigation for signs of unfair play, as per the casino's rules. The casino had stated that the investigation could take up to 31 calendar days. The casino later confirmed that the player's withdrawal request had been approved. The player had confirmed receipt of the payment, and the complaint was marked as resolved.

The player from Germany had deposited money to the casino account but two transactions totalling 240 Euros were still marked as 'being processed'. As a result, the player's account had not been credited nor the money returned. The player confirmed that he had made successful payments before and the bank couldn't assist with the issue. We had requested the player to forward all relevant communication between him and the casino for further investigation. However, the player failed to respond to our messages, leading us to reject the complaint due to the lack of further information.

The player from Germany, despite having self-excluded from online casinos, had continued to gamble at Sol Casino. He had requested a refund for recent losses due to his admitted gambling addiction, while the casinos had encouraged his gameplay despite his self-exclusion status under OASIS. We informed the player that OASIS only applied to casinos with a German license and was not valid for Sol Casino. We also explained the need for him to request a self-exclusion from each casino individually. The player had failed to respond to our messages, leading us to reject the complaint due to a lack of further information.

The player from Brazil made multiple deposits and, after finally winning, attempted a withdrawal. Despite sending numerous documents for verification, he was informed that the payout could take up to 31 days. Player stopped responding to our question therefore the complaint was rejected. Player has contacted us that they received winnings after 28 days.

The player from Brazil was experiencing difficulties with depositing money into the online casino. His funds had not been returned to his bank account nor credited to his casino balance. The Complaints Team had suggested that he contact his payment provider for further investigation, as the issue might have taken approximately a month to resolve. The team also advised against making further deposits until the issue was resolved. As the player failed to respond to the team's messages, the complaint was not able to be investigated further and was subsequently rejected.

The player from Germany had an issue with a casino. He had initially requested self-exclusion, but the casino seemingly ignored his request and continued to accept his deposits totaling 4577 Euros. The player was then seeking a refund. The complaints team had asked for the original self-exclusion request, which the player claimed to no longer have. Despite guidance from the complaints team on how to properly request self-exclusion, the player insisted on pursuing legal action. Due to the player's lack of cooperation and failure to provide necessary information, the complaint was ultimately rejected.

The player from Lithuania complains that after depositing 250 EUR to play a specific gaming provider's games, they found the games were unavailable in their area. After requesting a refund, they were denied, despite restrictions not being mentioned in the casino's Terms and Conditions. Since the player already played and lost his funds, we were forced to reject the complaint as unjustified.

The player submitted a withdrawal request of 80 EUR at Sol Casino but it got canceled and the money was credited back to the account. According to the casino, the payout was declined due to technical problems. The casino didn't respond to the complaint, and it remained unresolved.

The German player notes that the casino is allowing them to deposit over the legal limit of €1000 per month. They are seeking a refund. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Brazil was experiencing difficulties withdrawing his No Deposit Bonus winnings. He got incorrect information from the casino Live Chat representative about the required deposit to withdraw his winnings. Then, although he was provided with the correct instructions, he decided to play his funds away. The complaint was rejected because the player lost his disputed funds by playing in the casino.

The player's deposit was not credited to his casino account. The player confirmed the issue was resolved after the amount had successfully been credited to his balance. Consequently, the complaint was resolved.

The player from Germany has requested a withdrawal one week prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Austria has been trying to close the account due to a gambling problem. Unfortunately, all the enquiries were ignored. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany deposited funds to his gaming account, but the funds were not credited to his balance. The casino later investigated the issue and was able to locate the payment. The player's deposit was successfully credited to his account. The issue was apparently caused by an error on the payment provider's end.

The player from Australia had an active self-exclusion in a sister casino due to a gambling problem. He believes that he should not have been able to register a new account with Sol Casino. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Russia experienced difficulties with his withdrawal from ROX Casino. Despite having completed the verification process, his withdrawal remained unprocessed for over 4 days, and the casino requested another verification. The player had not previously withdrawn money from this casino. The casino cited their right to limit withdrawal for up to 31 calendar days for account verification. However, the player received no specific information about what was being checked or why the withdrawal was delayed. The casino later confirmed that the payment was approved and the withdrawal made, but the player did not respond to confirm receipt of the funds. As a result, we had to reject the complaint due to lack of response from the player. later he informed us, that he had received the withdrawal.

The player from Poland had been attempting to withdraw his winnings for over a month but all requested withdrawals were rejected, even after he provided multiple documents for verification. The requested payment methods included Jeton and bank account, both of which were denied without explanation. After a series of communications, the casino had directed the player to withdraw to a verified account and enter the account number without spaces. The player confirmed that an agreement had been reached with the casino and all payments had been received. Thus, we marked the complaint as resolved.

The player from Ukraine was experiencing difficulties withdrawing his winnings due to suspicions regarding his gameplay from the casino's side. The casino had to check the gaming history with the game provider. After a long investigation, it was decided the player won fairly and his winnings were paid out.

The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully

The player from Brazil experienced a delay in account verification after winning money from two deposits, despite having provided all necessary documents, including a video holding his ID. The casino informed him that the verification process could take up to 31 days, which impacted his first withdrawal. After a prolonged wait, the casino ultimately approved his withdrawal after 31 days. The complaint was marked as resolved by the Complaints Team, who appreciated the player's cooperation and encouraged him to reach out for future issues.

The player from Germany is trying to withdraw €450 from his verified account but the casino continuously cancels the withdrawals, requesting a bank statement from a Skrill debit card. Even after providing a bank statement from the Skrill account, the withdrawal still hasn't been processed. The complaint was resolved as the player's received his payment.

The player from Hesse submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Ukraine has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil submitted a withdrawal request with Supreme level on October 30, 2024, which promised accelerated withdrawals. However, as of November 7, 2024, there had been no technical response despite being told to wait, and the initial 5 working days had passed without any progress. After further communication, it was confirmed that the account had been verified and the withdrawal had been approved but was still being processed. On November 16, 2024, the balance was returned to the casino, and a new withdrawal was processed successfully, landing in his bank account. The issue was resolved satisfactorily.

The player from Quebec was unable to access their casino account after making a deposit of 20, as it indicated that their account was banned. The issue was resolved after communication with the casino, which confirmed the player's account status and lifted the ban. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Germany deposited €125 at Monro Casino, but the casino claimed the transaction was canceled by the bank. The bank confirmed the payment had been debited correctly. The casino insisted on a PDF bank statement for verification, which the player could not provide due to privacy concerns. The player had self-excluded and sought a refund of €125. We advised the player to contact their payment provider for an investigation. Ultimately, the player confirmed that the money had been paid out, resolving the issue.

The player from Germany had a fully verified account at Monro Casino and had successfully made withdrawals in the past. However, on June 1st, her €1000 withdrawal remained 'in processing' due to a delay from a partner payment company. Despite daily contact with support, the issue remained unresolved for over two weeks. We requested additional information and confirmed the player did not use any bonuses. The player later reported receiving the payment, and the complaint was marked as resolved.

The player from Portugal underwent a verification process to withdraw his funds from Monro Casino. After providing the necessary documents, his withdrawal was put on hold for up to 30 days, causing him to worry about his money's safety. We contacted Monro Casino, which confirmed the delay was due to verification for signs of unfair play as per their terms. The player’s withdrawal was eventually approved exactly 31 days after the initial request. The player confirmed the receipt of the payment and the issue had been successfully resolved.

The player from Morocco had deposited 74€ into the casino but the amount hadn't been credited to his account. We had recommended the player to contact his payment provider. Later, the player reported that only a part of his deposit had been credited and the rest was still missing. Eventually, the player was credited the remaining amount. The player had confirmed that his issue had been resolved and also he had been able to withdraw his funds. The complaint had therefore been marked as 'resolved'.

The player from Belarus registered and deposited using cryptocurrency on the casino's platform without any issues initially. However, later they faced authorization issues and were unable to access their account due to the casino's rules against players from Belarus. They requested a refund due to what they described as a breach of rules by the casino. The casino restored his deposit and let him withdraw it. The complaint is resolved.

The player from Canada had deposited $72.32 USD in crypto to the casino, but the funds had not been credited to their account after two days. Despite repeated inquiries and assurances from customer support, the player continued to receive the same unhelpful responses about a system fault. The issue was resolved when the funds were credited to the player's account after 48 hours, allowing them to proceed with their gaming. The Complaints Team marked the complaint as resolved and encouraged the player to reach out for future issues.

The player from Switzerland had requested two withdrawals totaling €1240 on July 3rd. Although the casino claimed the withdrawals were processed, the funds had not arrived in his account. Despite sending his July bank statement, the casino was not assisting and was ignoring his queries. After further investigation, the issue was resolved as the player successfully received his winnings back into his gaming account and was able to withdraw the funds without further delay. The Complaints Team marked the complaint as 'resolved'.

The player from Germany had requested a €400 withdrawal, which was confirmed but never received, while a later €102 withdrawal was processed immediately. The casino attributed the delay to the payment provider, but the player found this explanation odd. The issue was resolved after the player confirmed receipt of the money. We marked the complaint as resolved.

The player from Albania had faced a withdrawal delay of over 10 days from Jet Casino despite having successfully completed an additional verification process. This wasn't the first time the player had had issues with this casino; a previous withdrawal had taken more than 40 days. The player was concerned about the casino's fairness and their then-current funds. After the player contacted the Complaints Team, we intervened and contacted the casino. The casino claimed an additional verification was necessary. After a month, the player received their payment. We marked the complaint as resolved.

The Brazilian player had had an issue with a withdrawal that had been declined due to documentation issues. Despite having submitted all the necessary documents, the player's withdrawal of 810 BRL had not been processed even after two weeks. The Complaints Team had reached out to the casino, which had stated that additional verification had been needed according to their rules. This process had started on January 5, 2024, with an estimated completion date of February 5, 2024. The player had been asked to wait for the verification process to be completed. Finally, the player had confirmed the receipt of the payment, resolving the issue.

The player from Poland reported an unexpected issue where the casino requested a video selfie and then blocked his withdrawal for 31 days. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil is experiencing difficulties withdrawing his winnings from the casino. There was a misunderstanding between the player and the casino's live chat agent regarding the wagering requirements of the bonus. After it was explained by the casino representative, the player confirmed receipt of the payment, so we closed the complaint as resolved.

The player from New Zealand has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.

The player from Poland is experiencing difficulties withdrawing his funds because the transactions via chosen payment method have been declined. The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the casino processed the withdrawal, therefore we marked the complaint as resolved.

The player from Portugal had a deposit issue, as a deposit made on 10/25/2024 was still not credited to their player balance due to a claimed payment system issue, despite having sent proof of payment. The player communicated with the casino, which contacted the payment provider, leading to the eventual crediting of €69 after a commission deduction. The issue was resolved and marked as such by the Complaints Team.

The player from Greece deposited 200 euros, placed bets on the sportsbook, and requested to withdraw 300 euros. Despite providing all requested documents since June 10th, there had been no update on the withdrawal. After our intervention, the casino confirmed the additional verification process, as per their terms, and subsequently completed it. The player then successfully received his withdrawal. The complaint was marked as resolved.

The player from Bosnia and Herzegovina had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported that despite completing all required verifications, including sending a video and various identification documents, the casino informed him that the account review process could take up to 31 days. After our intervention, the casino confirmed that the payout check was completed and the withdrawal request was approved. The player subsequently confirmed that the withdrawal was received, resolving the issue.

The player from Germany has been waiting for a payout for a week. Despite having a fully verified account, the casino has informed the player that the payout might be delayed by another month due to further review, which the player cannot understand for a value of €140. The issue has been resolved successfully.

The player from Germany has been waiting to receive her withdrawal of 100€ since 08/25. Despite account verification and withdrawal confirmation, the casino cites a glitch in the payment system and has asked her to repeat the withdrawal request. Shortly after opening the complaint player has received their funds.

The player from Estonia deposited 600 euros, won 6500 euros, and then had their account locked by the casino even after verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had been waiting over 10 days for a withdrawal. Despite being fully verified, he repeatedly heard the same excuse about payment system problems. After continued communication with the casino, he reported receiving his winnings, and the issue was marked as resolved. We acknowledged the resolution and appreciated his cooperation throughout the process.

The player from Kazakhstan encountered issues with withdrawal from a sports betting site after successfully verifying his account and increasing his balance. Despite placing withdrawal requests, the process was repeatedly canceled, and he was informed that his application was under additional verification with no specified timeframe. The player reported feeling scammed due to the lack of support and unresolved withdrawal attempts. After a month of delays and inconsistent information from the casino, the player finally received his winnings. The case was marked as resolved by the Complaints Team, who acknowledged the lengthy verification process but expressed satisfaction that the issue was ultimately resolved.

The player from Finland completed the 45x wagering requirement with a balance of €2100 using a welcome bonus but found the balance reduced to €700 upon attempting to withdraw. Chat support informed him that there was a maximum withdrawal limit of 5x the bonus amount. We reviewed the case but identified the maximum winning condition's presence. Eventually, the player confirmed that the €700 winnings had been cashed out after playing an additional €200.

The player from Germany had been waiting 31 days for a withdrawal of €276, despite having completed the verification process, which included a video selfie. The casino confirmed that the player's account was under additional review for verification, which had started on July 16. After further communication, it was established that the player would be able to withdraw the funds that day. The issue had been resolved, and the complaint was marked as 'resolved' in our system.

The player from Lithuania had won over 9000€, and although their account had been verified, the withdrawal was still pending. The casino had requested an additional 72 hours for further checks without asking for more information. The player’s account was temporarily blocked for video verification, which was completed after 12 hours. The player received the first installment of 4000€ due to daily withdrawal limits and expressed satisfaction. The issue was marked as resolved.

The player from Germany faced issues withdrawing money from the casino, as he was accused of not making a deposit between no-deposit bonuses. He asserted that he had properly deposited €25 before utilizing the no-deposit codes and believed that the casino's requirement for an additional deposit of €200 was unfounded. The issue was resolved after the player reached an agreement with the operator, and the complaint was marked as 'resolved' by us.

The player from Germany had secured 6th place in a tournament with a prize of €400, but the casino had refused to pay, citing a rule change. The player later confirmed that the issue was resolved, attributing the problem to a display error in the tournament. The payout was received, and the complaint was marked as resolved by us.

The player from Mexico had deposited funds into an online casino, but the deposit had not been credited to their account. Despite the casino's assurance to resolve the issue within an hour, the player had been forced to wait for 7 hours without any progress. After they submitted a complaint to us, the player had been advised to contact their payment provider, as the casino was unable to assist. The player had also been advised not to make any further deposits until the issue was resolved. Later, the player confirmed that the deposit had finally been credited to their account. We had then closed the complaint as 'resolved'.