irwin Casino Review

The player from Germany deposited €125 at Monro Casino, but the casino claimed the transaction was canceled by the bank. The bank confirmed the payment had been debited correctly. The casino insisted on a PDF bank statement for verification, which the player could not provide due to privacy concerns. The player had self-excluded and sought a refund of €125. We advised the player to contact their payment provider for an investigation. Ultimately, the player confirmed that the money had been paid out, resolving the issue.

The player from Germany had a fully verified account at Monro Casino and had successfully made withdrawals in the past. However, on June 1st, her €1000 withdrawal remained 'in processing' due to a delay from a partner payment company. Despite daily contact with support, the issue remained unresolved for over two weeks. We requested additional information and confirmed the player did not use any bonuses. The player later reported receiving the payment, and the complaint was marked as resolved.

The player from Portugal underwent a verification process to withdraw his funds from Monro Casino. After providing the necessary documents, his withdrawal was put on hold for up to 30 days, causing him to worry about his money's safety. We contacted Monro Casino, which confirmed the delay was due to verification for signs of unfair play as per their terms. The player’s withdrawal was eventually approved exactly 31 days after the initial request. The player confirmed the receipt of the payment and the issue had been successfully resolved.

The player from Morocco had deposited 74€ into the casino but the amount hadn't been credited to his account. We had recommended the player to contact his payment provider. Later, the player reported that only a part of his deposit had been credited and the rest was still missing. Eventually, the player was credited the remaining amount. The player had confirmed that his issue had been resolved and also he had been able to withdraw his funds. The complaint had therefore been marked as 'resolved'.

The player from Belarus registered and deposited using cryptocurrency on the casino's platform without any issues initially. However, later they faced authorization issues and were unable to access their account due to the casino's rules against players from Belarus. They requested a refund due to what they described as a breach of rules by the casino. The casino restored his deposit and let him withdraw it. The complaint is resolved.

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the Complaints Team contacted the casino, which confirmed that the player's account was undergoing additional verification. The verification process was completed within the expected timeframe, and the player ultimately received their winnings without further explanation for the delay. The complaint was marked as resolved.

The player from Russia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The casino indicated that the player's account was undergoing additional verification, which could take up to 31 days. After our intervention, the player confirmed that the funds had been paid. The complaint was marked as resolved, and both parties were thanked for their cooperation.

The player from Russia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player reported that the withdrawal had been pending for 15 days, prompting us to escalate the issue to the casino for clarification. The casino responded that the withdrawal was subject to additional verification. Eventually, the player confirmed that the funds had been received. The issue had been successfully resolved, and we marked the complaint as 'resolved' in our system.

The player from Portugal had a deposit issue, as a deposit made on 10/25/2024 was still not credited to their player balance due to a claimed payment system issue, despite having sent proof of payment. The player communicated with the casino, which contacted the payment provider, leading to the eventual crediting of €69 after a commission deduction. The issue was resolved and marked as such by the Complaints Team.

The player from Greece deposited 200 euros, placed bets on the sportsbook, and requested to withdraw 300 euros. Despite providing all requested documents since June 10th, there had been no update on the withdrawal. After our intervention, the casino confirmed the additional verification process, as per their terms, and subsequently completed it. The player then successfully received his withdrawal. The complaint was marked as resolved.

The player from Bosnia and Herzegovina had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported that despite completing all required verifications, including sending a video and various identification documents, the casino informed him that the account review process could take up to 31 days. After our intervention, the casino confirmed that the payout check was completed and the withdrawal request was approved. The player subsequently confirmed that the withdrawal was received, resolving the issue.

The player from Germany has been waiting for a payout for a week. Despite having a fully verified account, the casino has informed the player that the payout might be delayed by another month due to further review, which the player cannot understand for a value of €140. The issue has been resolved successfully.

The player from Germany has been waiting to receive her withdrawal of 100€ since 08/25. Despite account verification and withdrawal confirmation, the casino cites a glitch in the payment system and has asked her to repeat the withdrawal request. Shortly after opening the complaint player has received their funds.

The player from Estonia deposited 600 euros, won 6500 euros, and then had their account locked by the casino even after verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Algeria had multiple issues with withdrawals after recent deposits, facing repeated rejections despite having successfully verified his wallet address and identification documents. After betting the required amounts for withdrawals, he learned that his account was undergoing another verification process. The issue was resolved with the successful withdrawal of his funds.

The player from Kazakhstan encountered issues with withdrawal from a sports betting site after successfully verifying his account and increasing his balance. Despite placing withdrawal requests, the process was repeatedly canceled, and he was informed that his application was under additional verification with no specified timeframe. The player reported feeling scammed due to the lack of support and unresolved withdrawal attempts. After a month of delays and inconsistent information from the casino, the player finally received his winnings. The case was marked as resolved by the Complaints Team, who acknowledged the lengthy verification process but expressed satisfaction that the issue was ultimately resolved.

The player from Finland completed the 45x wagering requirement with a balance of €2100 using a welcome bonus but found the balance reduced to €700 upon attempting to withdraw. Chat support informed him that there was a maximum withdrawal limit of 5x the bonus amount. We reviewed the case but identified the maximum winning condition's presence. Eventually, the player confirmed that the €700 winnings had been cashed out after playing an additional €200.

The player from Germany had been waiting 31 days for a withdrawal of €276, despite having completed the verification process, which included a video selfie. The casino confirmed that the player's account was under additional review for verification, which had started on July 16. After further communication, it was established that the player would be able to withdraw the funds that day. The issue had been resolved, and the complaint was marked as 'resolved' in our system.

The player from Lithuania had won over 9000€, and although their account had been verified, the withdrawal was still pending. The casino had requested an additional 72 hours for further checks without asking for more information. The player’s account was temporarily blocked for video verification, which was completed after 12 hours. The player received the first installment of 4000€ due to daily withdrawal limits and expressed satisfaction. The issue was marked as resolved.

The player from Brazil had requested a withdrawal of 990 BRL two weeks prior, which had initially been declined due to document issues. After resubmitting the documents, the casino attendant stated that the payment would be made within 72 hours but then changed it to 31 days. The player did not respond to our follow-up inquiries, which prevented further investigation into the matter. The complaint was later reopened at the player's request, and it was confirmed that the payment was received. The issue was then marked as resolved.

The player from Portugal had claimed that despite having completed all wagers, his withdrawal request was denied by the online casino due to supposedly pending bets on two slot games. No bonuses had been used or purchased during the gameplay. However, the issue was later resolved by the casino. As a result, we had closed the complaint as 'resolved'.

The player from Germany had been waiting for a withdrawal for over three weeks. Despite his account being correct and approved, the casino had cited clause 10.4 to justify withholding the payment for a possible 31 days for further checks. We had asked the player several questions to better understand the situation, but he had stopped responding to our inquiries. As a result, we had no choice but to reject the complaint. However, the player later contacted us, informing us that he had received his winnings after almost a month. Consequently, we marked the complaint as 'resolved'.

The player from Estonia had made a large deposit and received a welcome bonus at Starda Casino. After winning more than 30,000 EUR, the casino had requested multiple documents, including a video call that hadn't been arranged yet. The player's account had also been closed by the casino. We had initially rejected the complaint due to the player's lack of response to our messages and questions. However, after reopening the complaint at the player's request, the player had confirmed that they had passed the video call and successfully withdrawn their winnings. As a result, we had considered the issue resolved and closed the complaint.

The player from Russia is struggling with an extended verification process including several requested selfies with various identification documents. After complying with all demands, the casino is further delaying the payout of $100, claiming an undefined check. We contacted the casino and it informed us about the necessity to finish the verification of the payment method used by the player. After it was done, the player confirmed receiving tha part of the money, however her further withdrawal request was declined. The casino stated that the player used a new payment method, which needed to be verified as well. The player denied this, but after checking one more time, it turned out that the player requested a withdrawal to another Tether wallet by mistake. When the player changed the payment method to a verified one, the money was finally received, and the complaint was closed as resolved.

The player from Germany requested a withdrawal of €200 on August 5, 2024, which remained pending despite her having provided bank statements. While a successful withdrawal to her Visa card had occurred, the support team was unhelpful, and the funds had not returned to her account. After further communication, it was confirmed that the player successfully received her winnings, and the issue was marked as resolved by the Complaints Team.

The player from Switzerland experienced a delayed withdrawal of 15 days despite having a verified account and successful previous withdrawals. The casino assured him everything was fine, but he found the waiting time excessively long compared to previous transactions. The player provided evidence and stated that the casino reserved the right to postpone payments for up to 31 days. After intervention, the withdrawal was processed, and the player confirmed receipt of the funds. The complaint was marked as resolved by the Complaints Team.

The player from Germany had won 5300 Euros from the game Dragons Gold 100 and faced issues when he tried to withdraw his winnings. His account had been suspended despite him complying with all verification processes, including a live video call. The player's requests and inquiries had been repeatedly delayed with no clear timeframe provided by the casino. We had invited the casino's representatives to join the discussion and they confirmed that the verification had been completed and the player could withdraw his funds. The player confirmed the receipt of his winnings, successfully resolving the issue.

The player from Greece had experienced a withdrawal delay from Drip Casino. He had requested the withdrawal on 31st March 2024 after his account had been fully verified. However, the casino had informed him that his withdrawal was under additional verification, which could take up to 31 days. After the intervention of the Complaints Team and subsequent communication with the casino, the player had received his payment after 31 days. The player had expressed gratitude for the assistance and offered to make a donation to the casino guru website. The complaint was then marked as 'RESOLVED' by the Complaints Team.

The player from Canada had been unable to withdraw his winnings due to a condition that required him to deposit and wager 3 times the amount of his current balance. This condition had been unclear in the casino’s terms and conditions. However, the player had resolved the issue independently and had requested the complaint to be cancelled. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Germany won a Daily Drops & Wins prize of €2500 on a Pragmatic game but the winnings have not been credited to the player's account yet. The complaint was resolved as the player got paid out.

The player from Canada had deposited $40 via email transfer to the casino, but the money hadn't been credited to his casino account. He had provided proof that the money was deducted from his bank, but the casino's customer service, managed by third-party company Paydirect, had declined his request for a refund. He had encountered the same issue after another attempt to deposit $30. The player had confirmed that these were his first deposits at the casino. After we had advised him to contact his payment provider, the player had received refunds for both transactions and requested to close the case. We then had closed the complaint as 'resolved'.

The player from Germany had successfully wagered his bonus at Drip Casino, having followed all rules and guidelines, and attempted to withdraw €800 from his winnings. However, his withdrawal requests had been repeatedly canceled and he had been accused of delaying rounds. Despite having followed the troubleshooting advice given by the operator, the issue persisted. Following the intervention of the Complaints Team, the casino had ended the open bets and prepared the player's balance for payout. The player had confirmed receipt of his €800 withdrawal and expressed satisfaction, leading to the resolution of the complaint.

The player from Germany faced issues while attempting to withdraw his winnings from the casino. The casino had repeatedly declined his payout due to an alleged outstanding spin on 'Esqueleto Explosivo', which the player had denied. The player's verification issues were resolved, but the payout problems persisted. After the Complaints Team had intervened and communicated with the casino, the casino stated that the withdrawal had been approved and the funds would be credited shortly. The player had confirmed that he received his winnings, and the complaint had been marked as 'resolved'.

The player from Germany had been waiting over 10 days for a withdrawal. Despite being fully verified, he repeatedly heard the same excuse about payment system problems. After continued communication with the casino, he reported receiving his winnings, and the issue was marked as resolved. We acknowledged the resolution and appreciated his cooperation throughout the process.