Dear alinahh,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please send me the communication between you and the casino customer support regarding the verification of your account and the subsequent account closure? My email address is veronika.f@casino.guru.
Am I correct in understanding that your account was blocked right after you submitted the documents for verification?
Please forward me a link or a screenshot of the bonus you activated and played with.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear alinahh,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please send me the communication between you and the casino customer support regarding the verification of your account and the subsequent account closure? My email address is veronika.f@casino.guru.
Am I correct in understanding that your account was blocked right after you submitted the documents for verification?
Please forward me a link or a screenshot of the bonus you activated and played with.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika