Woody-X Casino - Player is struggling with access to the website and with the withdrawal of his winnings.

Just to clarify, I am from Russia (using a Netherlands VPN)

This casino is utterly awful. Do not play here under any circumstance.

The customer service is ridiculously slow and tends to ignore questions.

The contact phone number is a fake, it connects to Play Fortuna instead.

The email address is also false (they immediately sent back my email stating that such an address does not exist).

The website constantly freezes and displays messages like "We are experiencing an issue with domain management. As soon as the problem is solved, we will let you know! All player balances will be preserved."

They lie: they promised a summer without verification, but once I requested a withdrawal, they started to taunt me. They compel you to take a photo against your account's background with your passport and card - and they constantly reject it, even though everything is clearly visible if they really wanted to see it.

At one point, during these ordeals - all the money I had won that day vanished

They did return the virtual money to my account, but they didn't even think about the experience points.

At this moment, the website does not work at all - so I have not been able to make a withdrawal.

Believe me - I play at many casinos - this disaster is undoubtedly the worst of them all

Dear antonovvita214,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

How long have you been experiencing difficulties with accessing the website? Have you tried clearing the cache/cookies or using a different VPN?

Could you please confirm that you successfully passed the KYC verification?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

I've been having difficulties accessing the site for the last 24 hours (and had been constantly before that). Yesterday at 19.10 the following appeared in their telegram channel: "We are observing a failure with domain management. As soon as the problem is resolved, we will let you know immediately! All player balances will be saved"

I did not use VPN on the casino website

I didn’t go through verification, although I didn’t have to go through it - because they lured me in with the fact that no verification was needed until the end of the summer. When I wanted to draw a conclusion, they started asking for photos and constantly found fault with them. The last time is not known whether it passed or not, since the site stopped opening. But I’m ready to go through it - they don’t want me to go through it

Of course, I didn’t make any successful conclusions from this casino. Problems started with the first one.

The only way to interact with them is through chat. The level of service is terrible. You can wait up to two hours for an answer. Some questions are simply ignored.

They stole honestly earned experience points - and it says there that you can get valuable prizes for them

In general, everything is painted there beautifully - but when it comes to it, there are continuous problems.

I have huge doubts that this is a casino at all and not a stupid fraudulent site

The situation has changed for the worse

These creatures from 10,000 left 60 rubles and said that it was I who lost them, although I didn’t do this

I never leave more than 6 R in my balance when I lose a pot

+ I disappeared from the rating

There was no response to this at all

Thank you for the update. Currently, we are also unable to access the casino website.

Could you please explain why was your balance reduced? Are we talking about the 10,000 rubles you wanted to withdraw? Were they shown as pending in your account?

Try going to their telegram channel, and from there to the website

The chat operator said that I lost all 10,000 (60 remained on my balance), but this is a blatant lie!

Yes, they were at the conclusion

Are you able to access your casino account? Could you please send me your gaming history as well as the transaction history? My email address is veronika.l@casino.guru. Thank you.

Sent

But it says that such address veronika.l@casino.gurux was not found

Address not found

The message to the recipient veronika.l@casino.gurux was not delivered because the casino.gurux domain was not found. Remove spaces, correct typos, and try again

The address is veronika.l@casino.guru

Not gurux.

Please try again, thank you very much.

Error

Address veronika.l@casino.gurux. in the To field not recognized. Check that all addresses are entered correctly.

veronika.l@casino.guru

Is this possible?

Sent

What do you hear there?

Thank you for your email with the screenshots. However, the gaming logs do not show your whole gaming history. Would it be possible to request it from the live chat and send it to me? Thank you in advance.

Dear antonovvita214,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Need not

It is clear that this is useless

I'm sorry but from the files you sent us, there is no evidence indicating that the casino confiscated any of your winnings. Please understand that without a clear and strong evidence of a foul play, it would be impossible for us to confront the casino. Due to this reason, your complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.