IceCasino - Player's withdrawals are delayed.

Both of my withdrawals, each worth 400 Euros, were supposedly transferred to my account, according to the operator’s email, one on 02.01.25 and the other on 04.01.2025!

Neither of them has appeared in my account yet!!!!

This can't be right, it’s a standard bank transfer and should have been processed by now!

I am hereby filing a complaint!

Dear schwendnerjurgen81,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Unbelievable where is the money if the transfer is successful

If the transfer has been made, and according to the email it has, it will take a maximum of 1 to 2 days

Thank you for your reply, schwendnerjurgen81. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.