The player from Austria has a pending withdrawal since December 16th and only receives requests for patience from chat support, despite their friendliness.
GrandClub Casino - Player's withdrawal has been delayed.
Amount: €196
GrandClub Casino
Safety Index:HighSafety Index
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8.3
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Case opened
Current status
Waiting for Casino Guru to reply
6d 11h 36m 28s
Case summary
12 hours ago
Public
Public
yesterday
Translation
The withdrawal has been pending since December 16th. The chat support is very friendly, but they always just ask for patience.
Automatic translation:
Public
Public
16 hours ago
Dear DiePartei,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
12 hours ago
Translation
Have you ever made successful withdrawals? No
Could you please confirm that you have passed the KYC verification? It has not been requested yet, you cannot start the KYC process on your own
Have you accumulated your winnings with or without an active bonus? No
Best regards
Automatic translation:
Casino Guru is examining the case
