The player from Germany finds their account locked during a data review for 'multiple accounts' due to shared internet access at school. They seek to be unbanned and have their winnings refunded.
Spinarium Casino - Player's account has been closed.
Amount: €532
Spinarium Casino
Safety Index:HighSafety Index
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8.1
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Case opened
Current status
Waiting for Casino Guru to reply
6d 11h 1m 7s
Case summary
12 hours ago
Public
Public
yesterday
Translation
My account was unexpectedly locked during the data review process for "multiple accounts".
I registered at the school, as did several other students.
Of course, the school PCs are connected to the same internet and share the same IP address.
I want to be unbanned and have my money refunded.
Automatic translation:
Public
Public
16 hours ago
Dear SeloDelo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
12 hours ago
Translation
I have an active bonus
(100 free spins), the amount wagered 40x.
I then used it to play LiveCasino.
Nothing forbidden in my opinion.
Automatic translation:
Casino Guru is examining the case
