The player from Germany has requested two withdrawals three weeks ago. They haven't been received yet. Casino didn't provide valid evidence.
Wild Pharao Casino - Player’s withdrawals have been delayed.
Black points: 100
Amount: €2,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
Delayed payment, likely paid
UNRESOLVED
Case summary
1 year ago
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2 years ago
Translation
Hello, I have the problem that I have 2 payouts (€900 and €500) at Wildpharao and I still have €600 on the account that I cannot pay out because the two payouts are still open. I requested the withdrawals on 2022-04-18 18:14:01 and 2022-04-21 01:56:11. I have already contacted the chat and they directed me to an email address. Unfortunately I do not receive a reply to my email. I am verified in the casino and have already paid out several times.
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2 years ago
Dear Marco1409,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that your payments are still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Were your winnings accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
PS: Could you please confirm that you have received winnings from your previous complaint?
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2 years ago
Translation
Hello Petronela,
I have two payouts that are not processed by the casino but have already been requested by me and I still have one payout in my wallet because I cannot request any further payouts due to the open payouts.
- €900 was accumulated with a bonus and wagered through.
- €500 was a raw deposit.
- €600 was raw deposit.
1 and 2 are requested but not processed by the casino.
3 is in the wallet and cannot be paid out because the other two payouts have been requested.
KYC verification is complete.
Kind regards
Marco S*******
Edited by a Casino Guru admin
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2 years ago
Translation
The money from my previous complaint was paid to me after I opened a complaint here.
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2 years ago
Thank you very much, Marco1409, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Marco1409,
I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Dear Marco1409,
As far I can see withdrawal was processed. Did you already get the money?
Best Regards,
WildPharao Support Team
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2 years ago
Translation
Hello Wild Pharaoh,
unfortunately the money has not yet been received.
I have not yet received the email confirming the payment.
Kind regards
Marco
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2 years ago
Dear Marco1409,
Thank you for letting us know about your problem. We are very sorry for the delay in this cashout.
I will escalate this issue and come back to you asap.
Best regards,
WildPharao Support Team
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2 years ago
Translation
Unfortunately, no money has arrived in my account until today. In the chat I am only put off so that I should wait. In my account I could see that the money is gone and a bank transfer would take a day or two. The chat cannot speed up the payout as you have no control over the bank.
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2 years ago
We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Translation
Unfortunately, Wild Pharaoh still hasn't responded. In the chat I only get the feedback that my money has been paid out and that I should send an e-mail. I've sent a number of emails with a read confirmation and I don't even get a read confirmation, let alone a response.
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2 years ago
I apologize, but since we haven’t received any explanation and valid evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
