The player from Germany has registered with OASIS (Self-Exclusion Scheme). However, the casino accepted player’s deposits. We were forced to reject this complaint because the player didn't inform the casino about his gambling addiction prior to making deposits, and his account was later closed.
Wazamba Casino - Player's asking for a deposit refund.
Amount: €675
Wazamba Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello dear guru team,
I've been in your OASIS since last year, which means I'm no longer allowed to play all licensed casinos, i.e. legal ones. In addition, I unconsciously decided to continue playing because of my increasing addiction. Wazamba Casino isn't the only one I've played, King Billy Casino, Yabby Casino, Brango Casino, Playzilla Casino and more. It's definitely going to be a total loss of €5000. As these casinos are not licensed they have to refund me the money so I am asking for your help.
here again for clarification:
Organizing and arranging online games of chance is prohibited under Section 4 (4) of the GlüStV. In addition, contributing to payments related to online gambling is also prohibited. § 4 GlüStV is a prohibition law within the meaning of § 134 BGB.
Since you offered the online gambling company your payment service and concluded what are known as acceptance contracts, you thereby mediated online gambling within the meaning of the law. The acceptance contracts are therefore void according to § 134 BGB.
Only because you made payments in the online gambling sector possible through acceptance agreements was I able to make stakes and make the corresponding payments at all. Overall, I have used your payment service in the above-mentioned period
As far as I know, I'm in the right here, and if that doesn't work, then I'll initiate it legally. Yabby Casino, Wazamba, Brango etc don't answer me either which is very strange.
Many thanks for your help
Keejan
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1 year ago
Dear keejan,
Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem.
I’m sure that you are aware of geolocation of OASIS operation:
"The OASIS player blocking system is being introduced in line with the provisions of the State Gambling Agreement (GlüNeuRStV), according to which legal online gambling is allowed throughout Germany."
Since you have chosen a casino with a Curacao license, it will be very difficult to resolve this case to your satisfaction. Have you informed the casino about your gambling problem?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hello,
many thanks for the answer. I also have this problem with Brando, Yabby, Playzilla, and King Billy Casino. By submitting my data, I have already confirmed that I am registered in OASIS. If this license is not a German legal license, then it is accordingly illegal, right?
on the other hand, they should never have let me open an account.
Everyone has already closed my account. But somehow there was something with the acceptance contracts that are illegal, but I'm not very familiar with them yet. It will definitely come to a total of between 3000-5000€
Thank you for your contribution
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1 year ago
Thank you for your reply, keejan. Although I understand your point of view, I would like to emphasize that casinos with licenses other than German ones do not cooperate with OASIS, and OASIS doesn't (and most likely cannot) share information about registered players with such casinos.
Unfortunately, if you personally didn't inform the casino about your gambling problem and asked for self-exclusion prior to making deposits, we are not in a position to force casinos to refund your deposits. We would really like to help, but it is impossible for us this time.
Please, let me know if there is anything else I could help you with, or if I have overlooked anything, otherwise, I will be forced to close this complaint. Thank you very much for your understanding.
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1 year ago
Translation
Hello, I have pointed out to Wazamba Casino that I have an addiction problem. However, they did not address it. That was 2 months ago and just recently I can no longer access my account.
Thanks!
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1 year ago
This is not a self-exclusion request, this is just a message asking if you can make a deposit in which you just by the way informed the casino about your registration in OASIS (which honestly sounds very calculated to me after going through your complaint again). And I already explained to you that OASIS has nothing to do with this casino, as it doesn't have a German license.
As I mentioned previously, if you didn't inform the casino about your gambling problem before you started depositing and your account has already been blocked, there is nothing we can do for you and we don't think you are entitled to any refunds. If you come across a self-exclusion request in which you clearly ask for permanent account closure due to gambling problems, feel free to reopen this case.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
