Triumph Casino - Player is concerned about payment security.

I joined this casino and deposited 20 euros. they have taken money out of my bank that i havent authorised.

i didnt know they were blacklisted,held no license and are basically scammers!!!

they are not allowed uk players according to your review but i didnt know that?

please get me my money back. and try and prevent anyone else from the uk from depositing with this casino

Additional comments from Sharon:

"They have taken 8 x20.77 out of my bank account. I only made 3 deposits and they were. Not for that amount. It was 36 euro 19 euro and 10 euros.

I complained when I found out and they locked me out of the site?

I have been in touch with my bank and they cannot help. So I'm contacting the banking ombudsman.

These are scammers. And I suffer with a mental illness so I'm vunerable and they must know this.

Please stop it happening to someone else."

Hello Sharon,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I would like to know how you found out that those transactions were made by the casino. Is it clearly visible on your bank statement? Could you forward your bank statement to me? (You can cover sensitive information if you are concerned about it).

Also, have you tried contacting the casino regarding this issue? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here). I am not sure if I understand it correctly, that your account was closed, but if not, please forward me your transaction history as well.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I rang for a balance and spoke to my bank about the decrepancy on my balance.

They informed me that 8 payments of £20.77 had been taken out of my account by Triumph.

I did make 3 deposits but not for that amount. Being 20.77.

Mine were 10 euros, 19 euros and 36 euros.

I have notified my bank of the scam. Action fraud. And sent emails to the Casino. The last I heard they were considering making a refund?

Please can you apply pressure by also sending a email? It will strengthen my complaint.

Please submit my complaint on your site to warn other players..

It is very distressing what has happened.

I will not have proof for 10 working days. I have requested proof from my bank

But I can assure you that it has happened. And the transaction are as stated above.

I have also had to have my card cancelled so that no other transaction s can be made by the scam.

Thank you for helping me with this matter

Regards

Sharon June W*****

Hello Sharon,

I would recommend you waiting for the bank statement, so we have some valid proof in our hands. Would you be so kind and send it to me as well when you receive it? (My email address is kristina.s@casino.guru)

Is there anything new regarding your case, Sharon?

Hello Sharon,

Thank you for your emails. Have you received your bank statement, where it is clearly visible that the money was transferred to Triumph Casino?

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. Sharon informed us, that she is still waiting for the bank statement.

Hello Sharon,

Thank you very much for your emails. I would like to know how you found out, that those transactions were made by the Triumph Casino, please. Were those transactions sent to the same address?

Triumph casino were the only Casino that I played that week

The morning after I rang my bank and discussed the deposits.

They were all made in Rubels and to St Petersburg..

This is Triumph Casinos wire transfer payments centre .I have now sent proof of the transactions

I am awaiting the outcome of my complaint . New picture will be sent of transactions. Which are clear.

Thank you very much Sharon for your reply and emails. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Sharon.

Thank you very much for sharing your negative experience with the Casino. We will now try to get in touch with them.

Thank you very much for t response

Regards

Sharon Willis

We would like to ask the Triumph Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Sharon.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already very bad.

For the future, I recommend you to choose the casinos with at least a very good reputation on our website (the resolution in case of any problem would be much easier).

Best regards, Jozef

Casino.Guru