Player’s winnings haven’t been received yet.

Hi. I put my withdraw withdraw in on the first of the seventh 2024, and they told me it would take three days business days and one day to be put in to my bank that what the finance team emailed me. I’m still waiting for my winning

Dear debbiestone27,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi I understand I will wait and try and be patient $5500 is a lot of money and when received al my winnings I’m closing my account and only have 1account with 1 casino

kind regards

debbie s***

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Dear debbiestone27,

Have you received your withdrawal from the casino yet?

Hi. No I haven’t received any money From the casino I have contacted them again and they saying the same thing all the time for you have to wait for you will be there. I still got another 500 sitting in the request box I’ve gotta get out as well

debbie stone

Hi You can close the case because I have received all my money. Thank you for your help.

Dear debbiestone27,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru