test - Player's winnings are being withheld.

Hello, good day to everyone. Here’s what happened: I deposited 100 pesos, with which I won. However, when I wanted to withdraw, they asked me to deposit 300 pesos so that my account could be registered. I deposited the 300 pesos. They then asked me to deposit another 300 pesos for security to be able to become a VIP. I deposited those 300 pesos as well. When I tried to withdraw my winnings, they told me I couldn’t withdraw because I was now a VIP 8 and to unlock the functions, I would need to deposit another 1000 pesos. I did not deposit those 1000 pesos. I am asking for your help because I deposited 700 pesos and won 23,000 pesos, but they won’t let me withdraw anything.

Hello jorgeeduardorico1911,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, thank you very much for attending. Well, look, it turns out that the verification was 300 pesos since they asked me to verify my account. Depositing 300 pesos so that the withdrawals are only to that account, it is for security. I have already made withdrawals but they are only 10 pesos, so I They asked me to deposit another 300 to be able to withdraw. But when I deposited the 300, they didn't let me withdraw, they asked me now.

Hello jorgeeduardorico1911,

Based on the screenshots provided, the additional deposits serve to just increase the VIP level. Are you now able to request a withdrawal? Is your account fully verified?

If my account is verified but it does not let me make a withdrawal, it tells me that in order to withdraw I need to make a deposit of 1000 pesos

Hello jorgeeduardorico1911,

As there might be restriction for withdrawal due to VIP Level, it definitely should not be unavailable at all. I will now forward your complaint to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear jorgeeduardorico1911,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the 7bet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear 7bet Casino,

Could you please provide detailed information about this case and explain why the player's withdrawal could not be processed?

Thank you in advance for your response!

Best Regards,

Kubo

Dear jorgeeduardorico1911,

Could you please provide the link through which you are accessing the casino's website? It appears that you might be addressing the wrong casino in your complaint.

This link is to invite people to play https://www.lucky777.one/?code=JZ4JQT5J

Dear jorgeeduardorico1911,

After carefully reviewing the link and screenshots you provided, I’ve determined that the casino you are actually referring to is 7Lucky Casino, not 7Bet Casino as initially indicated in your complaint. Unfortunately, since 7Lucky Casino is a mobile-only platform, we are unable to assist with dispute resolution in this case, as mobile-only casinos are not included in our database. Due to this reason I must reject this complaint.

I must also note that the practices of this casino are highly suspicious. Reputable and trustworthy casinos typically do not require deposits in order to process withdrawals. This is a significant red flag and suggests the casino may not be operating in good faith.

Additionally, since the casino operates without a valid license and does not align with any Alternative Dispute Resolution (ADR) service, there is no relevant gaming authority to which we can escalate this matter.

For future reference, I strongly recommend choosing casinos based on their reviews and ratings to avoid situations like this. I’m sorry that we could not provide further assistance in this instance.

Thank you for your understanding.

Best Regards,

Kubo