The player’s account was blocked after his deposits exceeded $150. The casino provided evidence that the player was linked to a global ban due to credit card chargebacks, issues with multiple accounts and promotional abuse and therefore blocked by a game provider. The complaint was rejected.
Supernova Casino - Player’s account was blocked.
Amount: $150
Supernova Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Supernova Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 years ago
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5 years ago
My account in this casino was closed for no reason after deposits probably exceeded $ 150 and when I was addressed and asked them the reason they said we can not give reasons
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5 years ago
Dear Tariq,
Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with your account. Let me ask you a couple of questions to fully understand the problem. Did you play with a bonus? Is it possible that you opened multiple accounts in the casino?
Best regards,
Peter
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5 years ago
Hi Tariq,
Thank you for the reply. Did you play with a bonus?
Best regards,
Peter
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5 years ago
Hi Tariq,
thank you for the update. In the email (screenshot) the casino states: "Being a licensed casino, we require all players who placed their first deposit to undergo a one-time verification procedure." Did you verify your account?
Best regards,
Peter
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5 years ago
Hi Tariq,
Thank you for the screenshot. I contacted the Casino and we will now wait for a reply.
Best regards,
Peter
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5 years ago
Hi Tariq,
We just received evidence that your account was locked by Rival provider due to the fact that you are blacklisted with them. The casino is trying to find out what was the reason for this. We will let you know as soon as there is an update on the issue.
Best regards,
Peter
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5 years ago
rival blacklist me lol
I'm not a programmer and I'm not a hacker, what a funny gaming company, maybe because I won a few wins and was afraid of bigger wins.
In general, I play Reval games in other casinos, why didn't you blacklist me?
This casino is lying and Rival will lose credibility if you do it and agree with the casino to justify his mistake
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5 years ago
Probably licen Krakow is sold at the grocery store for the price of a Pepsi can so there is no credibility to these casinos
There are also two pending payments of $ 300
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5 years ago
Hello Tariq,
Thank you for your patience. We received evidence from the casino confirming that you are linked to a global ban. According to Rival game provider, you are "flagged in the system due to credit card chargebacks and severe issues with multiple accounts and promotional abuse". This is the reason why we reject your complaint. If you disagree with our decision, we recommend you to contact the Curacao gaming licence and submit a complaint on their website.
Best regards,
Peter
