The player's withdrawal is rejected for an unknown technical error. The complaint was resolved as the player received his winnings.
Hello
I won 6720 euros with a deposit bonus at supercatcasino after completing the wager.
i am fully verified at this casino
it's not my first payout.
1000 euros were previously paid out via chips.
for more than 2 weeks all remaining payout attempts have been rejected with jeton.
the casino says it has technical problems and i should be patient, however, more than 2 weeks have passed and all withdrawal attempts fail and the casino does not offer me any other withdrawal methods.
Hello fowi30,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperCat Casino. Please allow me to ask you a few more question before we would move forward.
How long is your last withdrawal pending? Did the casino specify in any way the technical issues which may cause the delay? When was the last time they responded to you?
Looking forward to your answer.
Regards,
Nick