HomeComplaintsSuperCat Casino - The player's withdrawal is rejected.

SuperCat Casino - The player's withdrawal is rejected.

Amount: €5,720

SuperCat Casino
Safety Index:Very low
Submitted: 16 Mar 2022 | Resolved : 30 Mar 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player's withdrawal is rejected for an unknown technical error. The complaint was resolved as the player received his winnings.

Public
Public
2 years ago
Translation

Hello


I won 6720 euros with a deposit bonus at supercatcasino after completing the wager.


i am fully verified at this casino

it's not my first payout.


1000 euros were previously paid out via chips.


for more than 2 weeks all remaining payout attempts have been rejected with jeton.


file


the casino says it has technical problems and i should be patient, however, more than 2 weeks have passed and all withdrawal attempts fail and the casino does not offer me any other withdrawal methods.


Automatic translation:
Public
Public
2 years ago

Hello fowi30,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperCat Casino. Please allow me to ask you a few more question before we would move forward.

How long is your last withdrawal pending? Did the casino specify in any way the technical issues which may cause the delay? When was the last time they responded to you?

Looking forward to your answer.

Regards,

Nick

Private
Private
2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 years ago

Hello fowi30,

I would recommend to wait for an official statement directly from Jeton in this case. Please let us know if you would hear back from them.

Public
Public
2 years ago
Translation

all winnings were paid out.


Thanks very much.

Automatic translation:
Public
Public
2 years ago

Hello fowi30,

Thank you very much for letting us know that your money arrived. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick

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