The player's withdrawal is rejected for an unknown technical error. The complaint was resolved as the player received his winnings.
SuperCat Casino - The player's withdrawal is rejected.
Amount: €5,720
SuperCat Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
SuperCat Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello
I won 6720 euros with a deposit bonus at supercatcasino after completing the wager.
i am fully verified at this casino
it's not my first payout.
1000 euros were previously paid out via chips.
for more than 2 weeks all remaining payout attempts have been rejected with jeton.
the casino says it has technical problems and i should be patient, however, more than 2 weeks have passed and all withdrawal attempts fail and the casino does not offer me any other withdrawal methods.
Automatic translation:
Public
Public
2 years ago
Hello fowi30,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperCat Casino. Please allow me to ask you a few more question before we would move forward.
How long is your last withdrawal pending? Did the casino specify in any way the technical issues which may cause the delay? When was the last time they responded to you?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Hello fowi30,
I would recommend to wait for an official statement directly from Jeton in this case. Please let us know if you would hear back from them.
