Sunrise Slots Casino - The player's balance was voided.

I tried to withdraw $1000 last year and they said I didn't follow the rules and they kept my money. Last week I tried to withdraw $1600 and they kept that too, they said I was mixing funds. Not Good

Hello flee512,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes I am verified, two weeks ago. Winnings were with real money. March 23 I received this email

Dear Frank,

I can see that you have the playable balance of $1610.63 and on top of that you made the deposit of $60.00 on 3/12/2023.

So as per the rules whenever you have used any promotion from us once you win you have to make the withdrawal request before making another deposit.

But you are doing that again and again so pleas if you are no sure for anything than please come to live chat.

Hello flee512,

Was the balance of 1610 real money or it was from bonus winnings? Was the wagering of that bonus finished?

Dear flee512,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.