Sunrise Slots Casino - Player’s withdrawal has been delayed.

This is the second withdrawal thru this casino that has taken nearly two months to get a withdrawal. I ut in my withdrawal on July 2nd and still have not received it to this date. They keep giving me the run around.

Dear shannonpaigekennedy, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do I understand correctly that you have previously made one successful withdrawal from this casino? How long did the withdrawal take?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

The first withdrawl took almost 2 months ,a little under and if I remember correctly, yes it was with a bonus. Also the first one was with bitcoin where they advertise shorter withdrawl times

I did reply its above. My first withdrawl was as complicated as this one.

Thank you very much, shannonpaigekennedy, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi shannonpaigekennedy,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Sunrise Slots Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify why the player's withdrawal request has been pending for 2 months?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Hello they sent me my payment I was owed today.Everything is resoved. I know it was because you helped. I appreciate you for everything and all your help.

Shannon Omondi

Dear shannonpaigekennedy,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru