Genting Casino UK - Player's funds have been confiscated.

I recently won over a £120k in the online Genting Casino. My first problem when I tried to withdrawal it says you can only make one withdrawal at a time for a maximum of 5k. Which straight away is against the Gambling Gaming Commission rules. I then came back to see how my first withdrawal was getting on as it was already over the time limit provided. I signed on to my account to find out they had consficated all my funds. Saying their was a breach. I has been sent congratulating messages from their team members , had 2 emails from brand Ambassadors asking for my selfie and what I'm going to do with my winnings . They also said I had to provide more ID although I already been confirmed with my ID. They let me deposit more than their regulated spending amount within a 30 day rolling period. With the stress of all of this I miscarried my baby and it's been a nightmare. They have breach social responsible code amongst so many more breaches. You will see Skill on net who operate them have already been fined by the Gambling Gaming Commission for breaching terms of their license. Skill on Net has become the latest firm to face regulatory action from the UK Gambling Commission (UKGC), finding itself under the spotlight for social responsibility and anti-money laundering failures.

The Commission has charged the company £305,150 as part of a regulatory settlement, having determined that the firm had ‘breached several terms’ of the Licence Conditions and Codes of Practice (LCCP) between January 2021 and December 2022.

An igaming operator, Skill on Net operates 50 websites, of which 15 are via white label arrangements. This includes gentingcasino.com, playtoro.com and slotstars.com.

Specifically, the company failed in three key areas – preventing gambling from being a source of or associated with crime and disorder, ensuring gambling is conducted fairly and openly and protecting children and vulnerable people from harm.I now have solicitors involved. Please don't use this site or any sites operated by Skill on Net as you can see on the Gambling Gaming Commission website what they were charged for already. They don't meet all Regulations or they wouldn't have been fined. I requested a SAR that's still not been sent to myself. They have incriminated their self in so many emails. I have taken screenshots of everything. The GAMBLING Gaming Commission, have assigned me a senior manager. Told me to keep on at this whilst they carry out their investigation. With the evidence I provided she said I have to exhaust all options till I get my money back . So now I have one of the best solicitors you can get. This has been the worst time ever.

Dear Kirsty,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello I was playing on Big Bass Splash and wish upon a jackpot where I managed to get my balance over 120k.

I had passed verification when I opened my account. I had been a member since 2022. Not only did they let me deposit. They allowed me to go over the assigned 30 day rolling period due to safer Gambling this was also breached. I then tried to download my transaction depost history. And apparently its not working. I sent them over my bank statements showing deposit transactions. Then they ignored that they did not follow social responsible code. Not once was balance and a bonus balance placed in separate balances . I will screenshot to show you. So you have a real balance, a bonus balance and a pending bonus balance. Where you can see all funds in real balance.

Kind regards

Kirsty