The player from Germany deposited a total of €300 to Rollino Casino but did not receive the promised welcome bonus or free spins despite selecting the bonus offer. He contacted support, which stated he could deposit again for a different bonus, but he believes this response is unjust.
Rollino Casino - Player is denied promised bonuses.
Amount: €400
Rollino Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Rollino Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
6d 19h 36m 59s
Case summary
4 hours ago
Public
Public
15 hours ago
Translation
Good day,
I registered with Rollino a few weeks ago but haven't played yet. Now I received a promotional email offering a $200 bonus on my deposit and 400 free spins.
I deposited €200 and played, but no bonus appeared. Then I deposited another €100, again selected the welcome bonus, which is valid for the first three deposits, and again it didn't credit me.
I then contacted support, who said they couldn't help me because I had already used my deposit, but that I could deposit a third time and would receive a 50% bonus.
The casino's behavior is wrong. They made a clear offer, and I accepted it. It's the casino's turn, not mine.
Automatic translation:
Public
Public
4 hours ago
Dear gunnarwolf77,
Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.
Please understand that we cannot penalize the casino for not crediting you a bonus.
It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. Usually, online casinos can credit a deposit bonus if the balance associated with the bonus is untouched. If the deposit is already used up, bonuses associated with said deposit can no longer be credited.
Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that there is no action we can take regarding your complaint. I appreciate your understanding and look forward to your reply.
Best regards,
Tomas
gunnarwolf77 has 6d 19h 36m 59s to reply
